14 Best Alternatives to 3cx in May 2024

Alternatives & Competitors to 3cx

Here are competitors or alternatives to 3cx and other similar Call Centers software. You need to consider some important factors when choosing a tool like 3cx for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to 3cx that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of 3cx. Discover sofware like Slack, Zoom Meetings, CallHippo or Vonage.

List of Alternatives to 3cx

From Call Centers tools, we have selected the best alternatives to 3cx based on reviews for each solution and similarities with 3cx. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to 3cx

Slack has better positive reviews compared to 3cx: 95 vs 90

Slack pricing plans are more competitive than 3cx: 4.6 vs 4.4

3cx has more functions than Slack: 110 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

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logo zoom meetings

Description

Zoom helps you work better as a team by centralizing team chat, telephone, whiteboard and videoconference meetings in one place.

Zoom Meetings compared to 3cx

Zoom Meetings is a better solution based on percentage of positive reviews than 3cx: 96 vs 90

Zoom Meetings is more suitable for small businesses thanks to its good value for money than 3cx: 4.5 vs 4.4

3cx has more options than Zoom Meetings: 110 vs 84

Zoom Meetings: Pros & Cons

Easy to use: The platform is easy to use for all users
Number of participants : The Zoom solution can accommodate up to 1,000 people.
Affordable pricing plans: The rates offered are accessible to all, even small businesses.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Customer support: Customer support can take a long time to respond to requests.

Best features

  • - Virtual meetings

  • - Team chat

  • - Email and calendar

  • - Virtual workspaces

  • - VoIP phone system

  • - Online whiteboard

  • - Conversational intelligence

  • - Software integrations

Zoom Meetings pricing

Basic

Free

Pro

$16 / user / month

Business

$20 / user / month
20% off the annual One Pro plan (Save $252)
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logo callhippo

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to 3cx

3cx has more positive reviews than CallHippo: 90 vs 83

3cx is more suitable for small businesses thanks to its good value for money than CallHippo: 4.4 vs 4.1

3cx is better at number of features than CallHippo: 110 vs 48

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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logo vonage

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to 3cx

3cx has better positive reviews than Vonage: 90 vs 75

3cx is better at customer support than Vonage: 4.5 vs 3.7

3cx is easier to set up than Vonage: 4.5 vs 4.1

3cx is more suitable for small businesses thanks to its good value for money than Vonage: 4.4 vs 3.8

3cx has more features than Vonage: 110 vs 52

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

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logo livesession

Description

LiveSessions helps you analyze user behavior to improve the UX/UI of your website or app, increasing conversion rates and therefore revenue.

LiveSession compared to 3cx

3cx has better positive reviews than LiveSession: 90 vs 89

LiveSession is better at customer support than 3cx: 4.7 vs 4.5

LiveSession's user interface is more convenient than 3cx: 4.7 vs 4.5

LiveSession pricing plans are more competitive than 3cx: 4.6 vs 4.4

3cx has more functions than LiveSession: 110 vs 26

LiveSession: Pros & Cons

Real-time user insights: LiveSession provides valuable data on how users interact with your website.
Identify user pain points: With session replays, you can see exactly where users experience difficulties.
Improve user experience: Heatmaps and clickmaps show where users spend the most time and what they find engaging.
Limited feature set: LiveSession may lack advanced features that other similar tools offer.
Limited integration options: LiveSession may not integrate with all the tools and software you currently use.
Steep learning curve: LiveSession might have a complex interface, making it difficult for new users to navigate.

Best features

  • - Replay user sessions

  • - Heat & click maps

  • - Segmentation & filters

  • - Conversion tunnel and user path

  • - Customizable dashboards

  • - Tagging and notes

  • - Advanced filtering

  • - Funnel analysis

LiveSession pricing

Enterprise

Contact sales

Free

Basic

$65 / month

Pro

$99 / month
50% off the Pro plan for 6 months (Save $594)
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logo microsoft teams

Description

Microsoft Teams brings value by providing a collaborative platform for teams to communicate, collaborate, and stay organized. It integrates various tools and features such as chat, video calls, file sharing, task management, and third-party app integrations, all in one place. Teams allows users to work together in real-time, improving productivity and streamlining workflows. Additionally, it offers a secure and reliable infrastructure, making it suitable for businesses of all sizes.

Microsoft Teams compared to 3cx

3cx is better at customer support than Microsoft Teams: 4.5 vs 4.0

3cx is better at number of features than Microsoft Teams: 110 vs 92

Microsoft Teams: Pros & Cons

Efficient collaboration: Microsoft Teams allows for seamless communication and collaboration among team members
Integrated tools: With Microsoft Teams, you can access a variety of essential business tools and applications in one place
Scalability: Microsoft Teams grows with your business, providing flexibility and adaptability to changing needs
Limited integration options: Microsoft Teams has limited compatibility with third-party apps and tools
High learning curve: It can take some time for new users to become proficient in navigating and utilizing all of Teams' features
Performance issues with large teams: Teams may experience slowdowns or lag when used by large groups of users

Best features

  • - Chat and messaging

  • - Video conferencing

  • - File sharing and collaboration

  • - Calendar integration

  • - App integration

  • - Screen sharing

  • - Meeting recording

  • - Security and compliance

There is no deal for this product
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logo ringcentral mvp

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to 3cx

3cx has better positive reviews than RingCentral MVP: 90 vs 80

3cx is better at customer support than RingCentral MVP: 4.5 vs 4.0

3cx's user interface is more convenient than RingCentral MVP: 4.5 vs 4.0

3cx pricing plans are more competitive than RingCentral MVP: 4.4 vs 4.0

3cx has more options than RingCentral MVP: 110 vs 79

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo goto connect

Description

GoTo Connect is an all-in-one cloud-based communication system that provides value by offering business owners a flexible, scalable and cost-effective solution for managing their communication needs.

GoTo Connect compared to 3cx

GoTo Connect is a better solution based on percentage of positive reviews than 3cx: 91 vs 90

GoTo Connect pricing plans are more competitive than 3cx: 4.5 vs 4.4

3cx has more functions than GoTo Connect: 110 vs 98

GoTo Connect: Pros & Cons

Unified communication solution: GoTo Connect combines voice, video, and messaging into a single platform for simplified communication and collaboration
Integration capabilities: GoTo Connect integrates with other SaaS tools and applications, such as CRM systems or help desk software, for enhanced productivity and efficiency
Scalability and flexibility: The platform is designed to be scalable and adaptable to businesses of different sizes and needs
Reliability and technical issues: Some users have reported occasional reliability or technical issues with the platform, such as dropped calls or audio/video quality problems
Learning curve: The wide range of features and capabilities provided may require users to invest time in learning how to use the solution
Pricing: The pricing structure of GoTo Connect may prove expensive for smaller organizations and startups with limited budgets

Best features

  • - Unified communications

  • - Employee directory

  • - Queue management

  • - Automated routing

  • - Work from anywhere

  • - Seamless collaboration

  • - Efficient decision-making

  • - Customizable to fit your needs

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logo dialpad

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to 3cx

3cx has more positive reviews than Dialpad: 90 vs 87

3cx is more suitable for small businesses thanks to its good value for money than Dialpad: 4.4 vs 4.3

3cx is more versatile than Dialpad: 110 vs 82

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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logo aircall

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to 3cx

3cx has better positive reviews compared to Aircall: 90 vs 85

3cx is better at customer service than Aircall: 4.5 vs 4.2

3cx is more suitable for small businesses thanks to its good value for money than Aircall: 4.4 vs 4.0

3cx has more features than Aircall: 110 vs 98

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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8x8 Contact Center Logo

Description

8x8 brings value by providing market-leading cloud communication and collaboration solutions. With their robust suite of products, businesses can streamline their communication processes, enhance productivity, and improve customer experience. Their innovative technology and reliable infrastructure enable organizations to connect seamlessly across various channels, including voice, video, chat, and contact centers. Additionally, 8x8 offers advanced analytics and reporting capabilities, empowering businesses to make data-driven decisions and optimize their operations.

8x8 compared to 3cx

3cx has better positive reviews than 8x8: 90 vs 71

3cx is better at customer support than 8x8: 4.5 vs 3.5

3cx is better at ease to use than 8x8: 4.5 vs 4.2

3cx is better at value for money than 8x8: 4.4 vs 4.0

3cx is better at number of features than 8x8: 110 vs 38

8x8: Pros & Cons

Cost-effective solution: 8x8 offers affordable pricing options for young entrepreneurs to keep their expenses low
Seamless communication: With 8x8's unified communications platform, entrepreneurs can easily connect and collaborate with their team members
Scalability and flexibility: 8x8 allows entrepreneurs to scale their communication needs as their business grows, without any disruptions.
Limited Integration Options: 8x8 may have limited compatibility with other software and tools, limiting your workflow efficiency
Pricing Structure: The pricing plans offered by 8x8 may not be affordable for young entrepreneurs on a tight budget
Learning Curve: The complexity of 8x8's features and setup may require a significant amount of time and effort to learn and adapt to.

Best features

  • - Seamless Communication

  • - Flexibility at Your Fingertips

  • - Cost Savings Superpower

  • - Business Continuity

  • - Time-Saving Automation

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nextiva logo

Description

Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools. It's designed to improve business communication, increase customer satisfaction, and streamline team collaboration. Ideal for businesses of all sizes, it enables seamless communication across multiple channels and devices.

Nextiva compared to 3cx

3cx has more positive reviews than Nextiva: 90 vs 74

3cx is better at support than Nextiva: 4.5 vs 4.0

3cx is easier to use than Nextiva: 4.5 vs 4.0

3cx is more suitable for small businesses thanks to its good value for money than Nextiva: 4.4 vs 3.9

3cx is more versatile than Nextiva: 110 vs 104

Nextiva: Pros & Cons

Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.

Best features

  • - Cloud-based system

  • - Scalability

  • - Unified Communications

  • - Mobile Application

  • - Customer Support

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freshdesk contact center logo

Description

Freshdesk Contact Center is a cloud-based customer support software that offers omnichannel capabilities. It allows businesses to communicate with customers across multiple channels including email, phone, social media, and live chat. With features like automated routing, AI-powered chatbots, and real-time analytics, it helps streamline customer service operations and enhance customer experience.

Freshdesk contact center compared to 3cx

3cx has better positive reviews than Freshdesk contact center: 90 vs 69

3cx is better at customer support than Freshdesk contact center: 4.5 vs 3.5

3cx is better at ease to use than Freshdesk contact center: 4.5 vs 4.0

3cx is better at value for money than Freshdesk contact center: 4.4 vs 3.8

3cx has more options than Freshdesk contact center: 110 vs 64

Freshdesk contact center: Pros & Cons

Ease of use: Freshdesk Contact Center is designed with a user-friendly interface that makes it easy for teams to navigate and use
Scalability: The software can easily be scaled up or down depending on the needs of the business, making it a cost-effective solution for businesses of all sizes
Advanced features: Freshdesk Contact Center comes with a range of advanced features such as omnichannel support, AI-powered automation, and detailed analytics that can help businesses improve their customer service.
Limited Customization: Freshdesk Contact Center does not offer a lot of room for customization, which can be limiting for businesses with specific needs
High Costs: The pricing structure of Freshdesk Contact Center can be quite expensive, especially for small businesses or startups
Complexity: The software has a steep learning curve and can be complex to use, which may require additional training.

Best features

  • - Omnichannel Support

  • - CRM Integration

  • - Analysis and Reports

  • - Multichannel support

  • - Automation

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veryconnect logo
CRM

Description

VeryConnect is a comprehensive software solution designed to manage and engage members of communities, networks, or organizations. It offers features such as membership management, payment processing, event management, email marketing, and CRM. The software also provides a private social network for members to connect and collaborate. It's customizable and scalable to fit the needs of any organization.

Veryconnect compared to 3cx

Veryconnect has more positive reviews than 3cx: 100 vs 90

Veryconnect is better at support than 3cx: 5.0 vs 4.5

Veryconnect is easier to use than 3cx: 5.0 vs 4.5

Veryconnect is more suitable for small businesses thanks to its good value for money than 3cx: 5.0 vs 4.4

Veryconnect is better at number of features than 3cx: 160 vs 110

Veryconnect: Pros & Cons

Efficient Member Management: VeryConnect provides a centralized system that allows for efficient management of members, including their data and engagement activities
Streamlined Communication: The software offers various communication tools such as email marketing, SMS, and social media integration that help in maintaining regular and effective communication with members
Robust Security Measures: VeryConnect places high importance on data security with its GDPR compliant system, ensuring that all member information is securely stored and managed.
Limited customization: VeryConnect does not offer as much customization options as some of its competitors, which can limit its adaptability to specific business needs
High learning curve: The software can be quite complex to understand and use, especially for non-technical users
Lack of advanced features: While VeryConnect covers the basics of membership management, it lacks some advanced features that other software in the market offer.

Best features

  • - Membership Management

  • - CRM Integration

  • - Event Management

  • - Payment Processing

  • - Customizable Interface

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