General information about Customerly
Customerly is a user-friendly customer service software designed to improve customer relationships and enhance business growth. It offers real-time live chat support, email marketing automation, and customer segmentation.
Its live chat feature allows businesses to interact directly with customers, providing immediate responses to queries. The software's email marketing tools enable businesses to create personalized email campaigns, improving customer engagement and retention.
Additionally, Customerly includes a survey tool for gathering customer feedback and insights. The platform's user segmentation feature allows businesses to target specific groups of customers based on their behavior or demographics.
With its intuitive interface and robust features, Customerly helps businesses provide superior customer service, drive customer loyalty, and increase sales.
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See alternatives to Customerly like Freshdesk or LiveAgent.What is Customerly used for?
Customerly is a valuable tool for small businesses looking to improve their customer service and boost their growth. It provides a direct and instant way to communicate with customers via live chat, allowing for quick problem resolution, for example. Its email marketing automation can be used to launch loyalty campaigns, such as special offers for regular customers. Finally, customer segmentation helps to target specific promotions, for example, offering discounts to customers of a certain age range.Customerly features
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Real-time live chat support
Customerly offers a live chat feature that allows businesses to interact directly with customers, providing immediate responses to queries -
Email marketing automation
The software includes email marketing tools that enable businesses to create personalized email campaigns, improving customer engagement and retention -
Customer segmentation
Customerly's user segmentation feature allows businesses to target specific groups of customers based on their behavior or demographics -
Survey tool
The platform includes a survey tool for gathering customer feedback and insights -
User-friendly interface
Customerly has an intuitive interface that makes it easy for businesses to provide superior customer service, drive customer loyalty, and increase sales.
5 Customerly reviews
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Ann
Unrivaled Customer Support Application
I found Customerly extremely user-friendly and easy to set up. From day one, I was able to seamlessly transition and manage our customer support. Even though I don't utilize all the features and my perspective is limited, I have no issues with the tool so far. I switched to Customerly as it's simpler to use and offers a superior overall experience.
May 7, 2024
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Dennis Rodriguez
Effortless Customer Support with Customerly's Intuitive Live Chat Feature
I've found the Customerly software to be incredibly intuitive and easy to use. The live chat feature has been particularly useful in providing real-time support to our customers
April 30, 2024
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Natalie Garcia
Customerly: A Game Changer for Automated Responses
I've been using Customerly for a few months now and it's been a game changer. The ability to automate responses has saved me countless hours and has made my team more efficient
April 21, 2024
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Diane
Customerly: An Invaluable Tool for Business Owners
As a business owner, I found Customerly to be an invaluable tool for managing customer interactions. The live chat feature has significantly improved our response time and customer satisfaction
April 16, 2024
Customerly: Pros & Cons
Pros
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Live Chat Support: Customerly provides a real-time chat feature that allows businesses to interact with their customers instantly, improving customer service and satisfaction
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Customer Segmentation: The software enables businesses to categorize their customers into different segments based on various factors, allowing for more targeted and personalized marketing strategies
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In-App Surveys: Customerly offers in-app survey tools that help businesses gather valuable feedback from their customers, leading to better understanding of customer needs and preferences.
Cons
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Limited customization options: Customerly does not provide enough customization options for users to fully tailor the software to their specific needs
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Lack of advanced features: While Customerly offers basic customer service tools, it lacks more advanced features that other platforms provide
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Learning curve: New users may find the software difficult to navigate initially, requiring a significant amount of time to fully understand and utilize all its functionalities.
Why is Customerly better than other Customer Support software?
Customerly has more features than LiveAgent: 133 vs 62
Customerly pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Customerly is better at number of features than Freshdesk: 133 vs 94
Customerly has more options than Help Scout: 133 vs 71
Customerly has more features than HelpCrunch: 133 vs 78
Customerly is more versatile than Gorgias: 133 vs 54
