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8 Best Alternatives to Grasshopper in May 2024

Alternatives & Competitors to Grasshopper

  1. 1. OpenPhone
  2. 2. Vonage
  3. 3. Google Voice
  4. 4. RingCentral MVP
  5. 5. GoTo Connect
  6. 6. Dialpad
  7. 7. Nextiva
  8. 8. Acefone
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Here are competitors or alternatives to Grasshopper and other similar Call Centers software. You need to consider some important factors when choosing a tool like Grasshopper for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Grasshopper that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Grasshopper. Discover sofware like OpenPhone, Vonage, Google Voice or RingCentral MVP.

List of Alternatives to Grasshopper

From Call Centers tools, we have selected the best alternatives to Grasshopper based on reviews for each solution and similarities with Grasshopper. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

OpenPhone Logo

1. OpenPhone
3.0 (6 reviews)
1 deal available

Call Centers

Description

OpenPhone is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.

OpenPhone compared to Grasshopper

Grasshopper has better positive reviews than OpenPhone: 86 vs 82

Grasshopper is better at customer support than OpenPhone: 4.4 vs 4.3

Grasshopper is more suitable for small businesses thanks to its good value for money than OpenPhone: 4.4 vs 4.3

Grasshopper is better at number of features than OpenPhone: 24 vs 12

OpenPhone: Pros & Cons

Global accessibility: OpenPhone offers unlimited calling and messaging capabilities worldwide
Enhanced collaboration: Multiple users can manage calls and texts from a single phone number
Robust integration: The platform seamlessly integrates with various CRM systems and productivity tools
Limited advanced features: While robust for basic use, OpenPhone may lack some advanced features needed by larger enterprises
Dependence on internet quality: Being an internet-based service, call quality is highly dependent on your internet connection
Learning curve: New users may require time to familiarize themselves with the platform’s features and interface

Best features

  • - Text messaging and MMS

  • - Call recording

  • - Voicemail transcription

  • - Analytics and reporting

  • - Unlimited global calling

  • - Shared phone numbers

  • - Integration capabilities

  • - Automated attendant

OpenPhone pricing

Enterprise

Contact sales

Starter

$19 / user / month

Business

$33 / user / month
20% off your first 12 months (Save $792)
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logo vonage

2. Vonage
4.2 (6 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to Grasshopper

Grasshopper has better positive reviews than Vonage: 86 vs 75

Grasshopper is better at customer support than Vonage: 4.4 vs 3.7

Grasshopper is easier to set up than Vonage: 4.4 vs 4.1

Grasshopper is more suitable for small businesses thanks to its good value for money than Vonage: 4.4 vs 3.8

Vonage has more features than Grasshopper: 52 vs 24

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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Google Voice Logo

3. Google Voice
4.8 (6 reviews)

Call Centers

Description

Google Voice brings the value of a unified communication platform, offering features such as voicemail transcription, call forwarding, and personalized voicemail greetings. It allows users to consolidate their various phone numbers, manage calls and messages from different devices, and enjoy a seamless communication experience across multiple platforms. With its integration with other Google services, Google Voice adds convenience and efficiency to personal and business communications.

Google Voice compared to Grasshopper

Google Voice is a better solution based on percentage of positive reviews than Grasshopper: 92 vs 86

Grasshopper is a better solution for customer support than Google Voice: 4.4 vs 4.2

Google Voice is easier to set up than Grasshopper: 4.6 vs 4.4

Google Voice is more suitable for small businesses thanks to its good value for money than Grasshopper: 4.7 vs 4.4

Grasshopper has more functions than Google Voice: 24 vs 8

Google Voice: Pros & Cons

Cost-effective communication: Google Voice provides free or low-cost calling and messaging options for entrepreneurs on a budget
Professional image: Entrepreneurs can use a dedicated business phone number through Google Voice, creating a more professional appearance
Flexibility and mobility: Google Voice allows entrepreneurs to make and receive calls from any device, providing flexibility and mobility.
Poor call quality: Users have reported issues with call quality on Google Voice, affecting communication
Limited call recording: Google Voice has limited call recording features, which may be important for business purposes
Limited international calling: Google Voice may have restrictions on international calling, limiting business opportunities.

Best features

  • - International calling

  • - Spam filtering

  • - Text messaging

  • - Call forwarding

  • - Integrations

  • - Personalized greetings

  • - Unified number

  • - Voicemail transcription

There is no deal for this product
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logo ringcentral mvp

4. RingCentral MVP
4.0 (6 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to Grasshopper

Grasshopper has better positive reviews than RingCentral MVP: 86 vs 80

Grasshopper is better at customer support than RingCentral MVP: 4.4 vs 4.0

Grasshopper's user interface is more convenient than RingCentral MVP: 4.4 vs 4.0

Grasshopper pricing plans are more competitive than RingCentral MVP: 4.4 vs 4.0

RingCentral MVP has more options than Grasshopper: 79 vs 24

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo goto connect

5. GoTo Connect
4.0 (6 reviews)

Video Conferencing

Description

GoTo Connect is an all-in-one cloud-based communication system that provides value by offering business owners a flexible, scalable and cost-effective solution for managing their communication needs.

GoTo Connect compared to Grasshopper

GoTo Connect is a better solution based on percentage of positive reviews than Grasshopper: 91 vs 86

GoTo Connect is a better solution for customer support than Grasshopper: 4.5 vs 4.4

GoTo Connect's user interface is more convenient than Grasshopper: 4.5 vs 4.4

GoTo Connect pricing plans are more competitive than Grasshopper: 4.5 vs 4.4

GoTo Connect has more functions than Grasshopper: 98 vs 24

GoTo Connect: Pros & Cons

Unified communication solution: GoTo Connect combines voice, video, and messaging into a single platform for simplified communication and collaboration
Integration capabilities: GoTo Connect integrates with other SaaS tools and applications, such as CRM systems or help desk software, for enhanced productivity and efficiency
Scalability and flexibility: The platform is designed to be scalable and adaptable to businesses of different sizes and needs
Reliability and technical issues: Some users have reported occasional reliability or technical issues with the platform, such as dropped calls or audio/video quality problems
Learning curve: The wide range of features and capabilities provided may require users to invest time in learning how to use the solution
Pricing: The pricing structure of GoTo Connect may prove expensive for smaller organizations and startups with limited budgets

Best features

  • - Unified communications

  • - Employee directory

  • - Queue management

  • - Automated routing

  • - Work from anywhere

  • - Seamless collaboration

  • - Efficient decision-making

  • - Customizable to fit your needs

There is no deal for this product
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logo dialpad

6. Dialpad
4.7 (6 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to Grasshopper

Dialpad has more positive reviews than Grasshopper: 87 vs 86

Dialpad is better at support than Grasshopper: 4.5 vs 4.4

Dialpad is easier to use than Grasshopper: 4.5 vs 4.4

Grasshopper is more suitable for small businesses thanks to its good value for money than Dialpad: 4.4 vs 4.3

Dialpad is more versatile than Grasshopper: 82 vs 24

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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nextiva logo

7. Nextiva
4.0 (6 reviews)

Call Centers

Description

Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools. It's designed to improve business communication, increase customer satisfaction, and streamline team collaboration. Ideal for businesses of all sizes, it enables seamless communication across multiple channels and devices.

Nextiva compared to Grasshopper

Grasshopper has more positive reviews than Nextiva: 86 vs 74

Grasshopper is better at support than Nextiva: 4.4 vs 4.0

Grasshopper is easier to use than Nextiva: 4.4 vs 4.0

Grasshopper is more suitable for small businesses thanks to its good value for money than Nextiva: 4.4 vs 3.9

Nextiva is more versatile than Grasshopper: 104 vs 24

Nextiva: Pros & Cons

Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.

Best features

  • - Cloud-based system

  • - Scalability

  • - Unified Communications

  • - Mobile Application

  • - Customer Support

There is no deal for this product
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acefone logo

8. Acefone
4.8 (6 reviews)

Call Centers

Description

Acefone is a cloud-based communication software that offers VoIP services for businesses. It provides features like virtual phone numbers, toll-free numbers, and cloud PBX. The software allows for easy integration with CRM systems, enhancing customer service and team collaboration. It also supports call analytics, call recording, and IVR system. Acefone aims to streamline business communication and improve productivity.

Acefone compared to Grasshopper

Acefone is a better solution based on percentage of positive reviews than Grasshopper: 97 vs 86

Acefone is a better solution for customer support than Grasshopper: 5.0 vs 4.4

Acefone's user interface is more convenient than Grasshopper: 4.5 vs 4.4

Acefone pricing plans are more competitive than Grasshopper: 4.7 vs 4.4

Acefone has more functions than Grasshopper: 91 vs 24

Acefone: Pros & Cons

Cost-Effective: Acefone is a cloud-based phone system which eliminates the need for expensive hardware or software, making it a cost-effective solution for businesses
Scalability: This software allows businesses to easily scale up or down based on their needs, offering flexibility and efficiency
Advanced Features: Acefone provides a range of advanced features such as call recording, call forwarding, voicemail to email, and more, enhancing communication capabilities within a business.
Limited Integrations: Acefone does not support integration with a wide range of third-party applications, limiting its functionality in diverse business environments
Pricing Transparency: The pricing structure and additional costs are not clearly defined on their website, which can lead to unexpected expenses
Customer Support: Some users have reported issues with their customer service, including slow response times and lack of resolution.

Best features

  • - Cloud-Based Communication

  • - Hosted PBX and Freephone Numbers

  • - Advanced Features

  • - CRM Integration

  • - Scalability

There is no deal for this product
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