General information about Twilio
Strengthening customer and prospect engagement with your brand at every stage of the customer journey is what Twilio offers you. Through all channels (email, SMS, Whatsapp, Messenger, video, calls, etc.) you personalize your communications and maintain real brand consistency regardless of the means through which your customers and prospects contact you. Twilio offers three main building blocks: marketing, operations and customer service.
Marketing. By personalizing your communications at each stage of the marketing funnel and across all channels, you strengthen the effectiveness and performance of your acquisition campaigns.
Operations. Twilio allows you to better coordinate your teams thanks to simplified communication and real-time notifications in particular. Information flows better and your employees are therefore better equipped to meet the needs of your customers.
Customer service. Improve customer satisfaction by sending the right messages at the right times, thanks to automation and AI. Provide more information and context to your employees for their interactions with your customers.
See alternatives to Twilio like AWS Activate or Slack.
Secret's take about Twilio
The business world can sometimes feel like one, big, spontaneous dance-off between you and your competitors, a battle of rhythm, questionable dance moves and the latest TikTok trend to impress your customers 💃 You just need to try and remember the choreography…🕺🎶
Twilio is a cloud communications platform that provides a set of APIs for you to integrate various communication features into your application and engage with your customers ✉️ Make and receive phone calls, send and receive text messages, manage your email, and handle other channels of communication using this one SaaS tool 📞 Twilio’s APIs also allow you to create and manage different workflows, intelligently ditributing tasks to agents based on their availability, skills, and/or your business rules. What’s more, you can give your users security when it comes to their accounts and implement two-factor authentication in applications, sending verification codes via SMS or voice calls. It’s time to start enhancing your customer communications and giving them the optimal journey when it comes to your application 🚀
Twilio is a great communications solution for enterprises, startups and non-profit organizations to reach their customers💡 The comprehensive set of APIs provided gives you the flexibility you need to integrate your communication features into your application, while having clear, well-documented instructions on how to incorporate such features into your app 📱 Twilio’s platform can scale as your startup grows, having a robust infrastructure that has the ability to handle high volumes of communication traffic. Facilitate your workflows even further through integrations of your favorite SaaS tools, like Make, Segment and Zapier. Build innovative applications that your users will love! 🥰
Twilio has designed different pricing options, all depending on the needs of your startup’s communication. Featured products, like Twilio Engage, Twilio Segment, Twilio Flex and WhatsApp Business API, offer usage-based pricing so you only pay for what you use 💲
Top alternatives to Twilio’s communications solution include Vonage, Freshdesk, Podium and Zipwhip. Discover great deals for these types of tools and more on Secret to start saving! 🔍
- More alternatives to Twilio
Mary O'Brien
Customer Success Manager
What is Twilio used for?
Twilio is a versatile software that serves as a powerful tool for small businesses. It enhances customer engagement by personalizing communications across various channels like email, SMS, Whatsapp, and more. For instance, a bakery could use Twilio to send personalized offers to customers via SMS, boosting its marketing campaigns. Twilio also streamlines operations by improving team coordination with real-time notifications, making it easier for a delivery service to manage its fleet. Furthermore, it elevates customer service by leveraging automation and AI. A tech support business could use this feature to provide timely and relevant responses to customer queries. Overall, Twilio offers a comprehensive solution to boost marketing, streamline operations and enhance customer service.Twilio features
Personalized and effective communications at every stage of the customer journey, regardless of the channel.
-
SMS, Whatsapp & Chats
Notifications, alert messages, marketing campaigns: easily send all important communications to your users, wherever they are in the world.
-
Calls
Calls analysis and follow-up, hidden and secure calls, conference calls, voice mail services or even an interactive voice server, everything is planned.
-
IoT
Access the Twilio platform and build connected objects with an optimal level of security and adaptability.
-
Emailing
Send personalized transactional and marketing emails to your customers and prospects and benefit from an optimal deliverability rate.
2 Twilio reviews
-
Cynthia N
Twilio: Flexible and Scalable Communication Solutions for Developers
As a developer, I appreciate the flexibility and scalability that Twilio offers. It has allowed us to expand our communication capabilities without any major hiccups
April 15, 2024
-
Walter J
Appreciating Twilio's Engaging Challenges and Robust Security
I find Twilio incredibly engaging and challenging in a good way! It's so secure that even closing my account requires a bit of effort, which I appreciate in terms of data protection.
April 14, 2024
Twilio: Pros & Cons
Pros
-
Rapid development: The platform offers a powerful API, compatible with many languages for efficient development
-
High availability of service: The SLA reaches 99.95% availability
-
Relevant integrations: Twilio has numerous integrations with third-party productivity applications
Cons
-
Data analysis: SMS sending tool lacks omnichannel analytics capabilities
-
Expertise needed: To take full advantage of personalization, coding skills are needed
-
Customer support: Service is only available via email
Why is Twilio better than other Customer Experience software?
Twilio is better at number of features than LiveChat: 83 vs 59
Twilio is a better solution based on percentage of positive reviews than SendGrid: 93 vs 83
Twilio is more versatile than SendGrid: 83 vs 76
Twilio has better positive reviews compared to Aircall: 93 vs 85
Twilio pricing plans are more competitive than Aircall: 4.3 vs 4.0
Twilio has more positive reviews than Textedly: 93 vs 91
Twilio has more features than Textedly: 83 vs 63
Twilio has better positive reviews than Vonage: 93 vs 75
