16 Best Alternatives to Sugarcrm in May 2024

Alternatives & Competitors to Sugarcrm

Here are competitors or alternatives to Sugarcrm and other similar CRM software. You need to consider some important factors when choosing a tool like Sugarcrm for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Sugarcrm that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Sugarcrm. Discover sofware like Slack, Zoho, HubSpot or Pipedrive.

List of Alternatives to Sugarcrm

From CRM tools, we have selected the best alternatives to Sugarcrm based on reviews for each solution and similarities with Sugarcrm. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Sugarcrm

Slack has better positive reviews compared to Sugarcrm: 95 vs 63

Slack is better at customer service than Sugarcrm: 4.5 vs 3.5

Slack is easy to use compared to Sugarcrm: 4.5 vs 3.5

Slack pricing plans are more competitive than Sugarcrm: 4.6 vs 3.8

Sugarcrm has more functions than Slack: 142 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

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logo zoho

Description

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to Sugarcrm

Zoho is a better solution based on percentage of positive reviews than Sugarcrm: 85 vs 63

Zoho is a better solution for customer support than Sugarcrm: 4.6 vs 3.5

Zoho's user interface is more convenient than Sugarcrm: 4.5 vs 3.5

Zoho pricing plans are more competitive than Sugarcrm: 4.3 vs 3.8

Sugarcrm is better at number of features than Zoho: 142 vs 85

Zoho: Pros & Cons

Easy to use: The Zoho platform is ergonomic and easy to learn
Competitive pricing: Pricing plans are affordable, and Zoho offers a free package
Comprehensive solution: Workflow tools cover marketing, customer service, emailing, inventory and social networking
AI assistant: The AI assistant doesn't add much to the platform.
Software integration: No integration is possible with the free plan.
Technical documentation: It is sometimes difficult to find all the documentation you need when you need it.

Best features

  • - Centralize your needs

  • - Accelerate sales across all channels

  • - Optimize your company finances

  • - Collaborate seamlessly

  • - Manage employees

  • - Manage your projects efficiently

  • - Deploy marketing campaigns

  • - Offer quality customer service

  • - Develop customized applications

Zoho pricing

Free

Enterprise

Contact sales

Basic

$59 / month

Standard

$119 / month

Professional

$299 / month
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logo hubspot

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to Sugarcrm

HubSpot has more positive reviews than Sugarcrm: 93 vs 63

HubSpot is better at support than Sugarcrm: 4.4 vs 3.5

HubSpot is easier to use than Sugarcrm: 4.4 vs 3.5

HubSpot is more suitable for small businesses thanks to its good value for money than Sugarcrm: 4.3 vs 3.8

Sugarcrm is more versatile than HubSpot: 142 vs 62

HubSpot: Pros & Cons

All-in-one solution: HubSpot’s suite integrates CRM, marketing and sales features
Customization: The platform allows you to customize many elements to suit your business and sales processes
Free features: HubSpot’s Core CRM tool is available for free
Pricing plans: From one plan to another, the price difference can be significant
Marketing Automation : Deploying workflows can be time consuming and complex
Integration fees: These fees are in addition to the monthly fees and can be expensive

Best features

  • - Automation and workflows

  • - Reporting and analytics

  • - Lead scoring and segmentation

  • - Content management

  • - Integrations and API

  • - Sales pipeline management

  • - Sales email tracking and templates

  • - Predictive lead scoring

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logo pipedrive

Description

Pipedrive is the easy to install and use CRM software that will allow your sales team to save time and stay focused on their activities to make more sales.

Pipedrive compared to Sugarcrm

Pipedrive is a better solution based on percentage of positive reviews than Sugarcrm: 94 vs 63

Pipedrive is a better solution for customer support than Sugarcrm: 4.7 vs 3.5

Pipedrive is better at ease to use than Sugarcrm: 4.5 vs 3.5

Pipedrive is better at value for money than Sugarcrm: 4.3 vs 3.8

Sugarcrm has more features than Pipedrive: 142 vs 62

Pipedrive: Pros & Cons

Affordable pricing plan: The pricing offered by the prospecting software is affordable
Customization: From API to sales pipelines, customization is at the heart of the experience
Automation features: Pipedrive CRM software offers powerful workflow automations
Software integrations: Pipedrive does not offer integrations with SAP or Oracle
Custom fields: The number of custom fields is limited on all plans except the Enterprise plan
Customer support: Telephone support is only available in the highest price plan

Best features

  • - Manage your prospects efficiently

  • - Automate your tasks

  • - Personalized deal pages

  • - Track your teams' communications

  • - Customizable sales inbox

  • - Insights and reports

  • - LeadBooster

  • - Sales forecasting

Pipedrive pricing

Essential

$16 / user / month

Advance

$30 / user / month

Professional

$54 / user / month

Power

$70 / user / month

Business

$106 / user / month

Popular

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logo freshworks crm

Description

Freshsales Suite uses the power of artificial intelligence to make salespeople's jobs easier with more complete and reliable automations (lead generation, lead qualification, automated scenarios, lead scoring, etc.).

Freshsales Suite compared to Sugarcrm

Freshsales Suite has better positive reviews than Sugarcrm: 91 vs 63

Freshsales Suite is better at customer support than Sugarcrm: 4.7 vs 3.5

Freshsales Suite is easier to set up than Sugarcrm: 4.5 vs 3.5

Freshsales Suite is more suitable for small businesses thanks to its good value for money than Sugarcrm: 4.4 vs 3.8

Sugarcrm is better at number of features than Freshsales Suite: 142 vs 91

Freshsales Suite: Pros & Cons

Simplicity: The tool is easy to use
Features: Advanced services are offered, as well as ways to customize reports
Integration: This CRM software can easily be linked with other Freshworks tools
Pricing: The price can be high depending on your needs
Support: Several users have commented on the slow and inefficient customer service
Bugs: Technical problems were sometimes noticed

Best features

  • - Contact management

  • - Transaction management

  • - Sales campaigns & events tracking

  • - Automate sequences & workflows

  • - Reporting & Analytics

  • - Mobile app

  • - Sales forecasting

  • - Artificial intelligence

Freshsales Suite pricing

Growth

$18 / user / month

Pro

$47 / user / month

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo toplyne

Description

Toplyne’s online solution allows you to leverage the capabilities of artificial intelligence to better understand your customers. You can identify opportunities, create efficient pipelines and improve your conversion rate.

Toplyne compared to Sugarcrm

Toplyne has more positive reviews than Sugarcrm: 85 vs 63

Toplyne is better at support than Sugarcrm: 4.6 vs 3.5

Toplyne is easy to use compared to Sugarcrm: 4.5 vs 3.5

Toplyne pricing plans are more competitive than Sugarcrm: 4.4 vs 3.8

Sugarcrm has more options than Toplyne: 142 vs 2

Toplyne: Pros & Cons

Ease of use: It’s easy to set up targeted campaigns
Behavioral analysis: AI allows for personalized communication with each user
Numerous integrations: The platform can connect to over 50 different tools
Lack of information: Additional information on conversion events would be a plus
User interface: The UX lacks usability
Documentation: Tutorials can be more detailed

Best features

  • - Easily connect your tools

  • - Quickly identify users to target

  • - Accurately segment your customer base

  • - Build effective pipelines

  • - Leverage behavioral scoring

  • - Streamline your workflow

  • - Understand your customers better

  • - Optimize your sales funnel

Toplyne pricing

Enterprise

Contact sales

Monetize

$1400 / month
50% off the annual Monetize and Enterprise plans (Save $4,794)
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logo salesforce sales cloud

Description

Salesforce Sales Cloud is a customer relationship management (CRM) platform that enables sales teams to effectively manage their sales process, track customer interactions and close deals faster. Essentially, it helps businesses streamline and optimize their sales efforts, leading to increased productivity and revenue growth.

Salesforce Sales Cloud compared to Sugarcrm

Salesforce Sales Cloud has more positive reviews than Sugarcrm: 89 vs 63

Salesforce Sales Cloud is better at support than Sugarcrm: 4.0 vs 3.5

Salesforce Sales Cloud is easier to use than Sugarcrm: 4.0 vs 3.5

Salesforce Sales Cloud is more suitable for small businesses thanks to its good value for money than Sugarcrm: 4.0 vs 3.8

Salesforce Sales Cloud is more versatile than Sugarcrm: 206 vs 142

Salesforce Sales Cloud: Pros & Cons

User interface: The solution is user-friendly and intuitive
Customization: The platform is high customizable with editable objects, fields and tabs
Software integrations: You can easily integrate Salesforce Sales Cloud into your workflow
Customer service: The help desk is not very responsive
Learning curve: It takes a long time to grasp all the subtleties of the platform
Solution cost: Implementation costs are high

Best features

  • - Safety management

  • - Call logging

  • - Shipping management

  • - Data management

  • - Integration

  • - Lead and opportunity management

  • - Sales forecasting

  • - Collaborative selling

  • - Mobile app

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logo dynamics 365

Description

Dynamics 365 is a comprehensive business solution software that integrates multiple applications, including CRM and ERP, to provide businesses with actionable insights, streamline processes, enhance productivity, and improve customer engagement.

Dynamics 365 compared to Sugarcrm

Dynamics 365 has better positive reviews than Sugarcrm: 87 vs 63

Dynamics 365 is better at customer support than Sugarcrm: 4.0 vs 3.5

Dynamics 365 is easier to set up than Sugarcrm: 4.0 vs 3.5

Dynamics 365 is more suitable for small businesses thanks to its good value for money than Sugarcrm: 4.1 vs 3.8

Sugarcrm has more functions than Dynamics 365: 142 vs 113

Dynamics 365: Pros & Cons

Complete suite: Dynamics 365 gives you access to the full suite of Microsoft applications
Dynamics CRM : You can create and customize your own workflows to optimize your processes
Global view: The platform gives you access to a global view of your entire enterprise
Learning curve: It takes some time to get to grips with the platform
Mobile app: The mobile app is not as efficient as the desktop app
Expensive solution: Using the suite is costly for small businesses

Best features

  • - Seamless collaboration and communication

  • - Financial reporting

  • - Performance metrics

  • - Pipeline management

  • - Powerful marketing automation

  • - 360-Degree view of customers

  • - Streamlined sales process

  • - Intelligent business insights

  • - Sales trend analysis

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Nimble Logo
CRM

Description

Nimble brings value to entrepreneurs by providing them with a marketplace for SaaS deals, access to SaaS experts, unique content, and an extensive network of entrepreneurs. Nimble aims to help startups kickstart their businesses, grow efficiently, and save costs along the way.

Nimble compared to Sugarcrm

Nimble is a better solution based on percentage of positive reviews than Sugarcrm: 89 vs 63

Nimble is a better solution for customer support than Sugarcrm: 4.3 vs 3.5

Nimble is better at ease to use than Sugarcrm: 4.3 vs 3.5

Nimble is better at value for money than Sugarcrm: 4.3 vs 3.8

Sugarcrm is better at number of features than Nimble: 142 vs 55

Nimble: Pros & Cons

Cost-effective: Nimble offers affordable pricing plans for startups with limited budgets
Expert guidance: Nimble connects young entrepreneurs with SaaS experts to help navigate business challenges.
All-in-one platform: With Nimble, entrepreneurs can access a range of SaaS tools and resources in a single marketplace
Limited software integrations: Nimble may have limited compatibility with other software tools you may already be using
Higher pricing for additional users: As your team grows, the cost of adding new users can quickly add up.
Steep learning curve: It might take some time to fully understand and utilize all the features of Nimble

Best features

  • - Ease of use

  • - Integration with social networks

  • - Contact management

  • - Marketing Automation

  • - Integration with other tools

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logo copper

Description

As an AI-powered CRM platform, Copper brings value to businesses by simplifying and automating various sales and marketing tasks, providing insightful analytics and reporting, and enhancing overall collaboration and communication among team members.

Copper compared to Sugarcrm

Copper has more positive reviews than Sugarcrm: 88 vs 63

Copper is better at support than Sugarcrm: 4.5 vs 3.5

Copper is more user friendly than Sugarcrm: 4.5 vs 3.5

Copper is better at value for money than Sugarcrm: 4.1 vs 3.8

Sugarcrm has more functions than Copper: 142 vs 107

Copper: Pros & Cons

User-friendly interface: The platform provides a user-friendly interface that is easy to navigate and understand
Seamless integration with Google Suite: Copper integrates seamlessly with G Suite, allowing you to leverage existing Google applications
Automation and workflow management: Copper offers automation and workflow management features that streamline sales processes, automate repetitive tasks, set up sales pipelines, and more
Limited customization options: Some users have reported limitations in terms of customizing the platform to suit their specific needs
Advanced reporting and analytics limitations: Copper’s reporting and analytics capabilities are limited, with more advanced reporting needs relying on integrations with other SaaS tools
Cost: The solution may be costly for startups and smaller businesses with limited budgets and resources

Best features

  • - Time-saving automation

  • - Powerful integrations

  • - Insightful reporting

  • - Track progress

  • - Manage revenue

  • - Store files

  • - Plan projects

  • - Streamlined contact management

  • - Real-time collaboration

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HubSpot Sales Hub Logo

Description

Hubspot Sales Hub brings value by providing entrepreneurs with powerful tools and features to streamline their sales processes, enhance customer relationship management, and drive revenue growth. With features like email tracking, email templates, deal pipelines, and contact management, Hubspot Sales Hub helps businesses effectively manage their sales pipelines and close deals faster. It also offers insightful analytics and reporting, enabling entrepreneurs to make data-driven decisions and optimize their sales strategies. Additionally, Hubspot Sales Hub integrates seamlessly with other Hubspot tools and third-party applications, offering a comprehensive solution for sales teams to enhance productivity and achieve business success.

Hubspot sales hub compared to Sugarcrm

Hubspot sales hub has better positive reviews than Sugarcrm: 92 vs 63

Hubspot sales hub is better at customer support than Sugarcrm: 4.5 vs 3.5

Hubspot sales hub's user interface is more convenient than Sugarcrm: 4.5 vs 3.5

Hubspot sales hub pricing plans are more competitive than Sugarcrm: 4.2 vs 3.8

Sugarcrm is better at number of features than Hubspot sales hub: 142 vs 65

Hubspot sales hub: Pros & Cons

Efficient Sales Process: Hubspot Sales Hub streamlines your sales process, saving you time and effort
Detailed Analytics: Get valuable insights into your sales performance and make data-driven decisions with Hubspot Sales Hub.
Sales Automation: Automate repetitive tasks and focus on closing deals with Hubspot Sales Hub
Limited customization options: HubSpot Sales Hub may not offer enough flexibility to tailor it to specific business needs
Steep learning curve: The complexity of HubSpot Sales Hub may require significant time and effort to fully understand and utilize.
High pricing: The cost of using HubSpot Sales Hub can be prohibitive for young entrepreneurs with limited budgets

Best features

  • - Seamless Email Integration

  • - Smart Email Tracking

  • - Deal Pipeline

  • - Meeting Scheduling Made Simple

  • - Sales Documents

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Vtiger CRM Logo
CRM

Description

Vtiger CRM brings value by providing a comprehensive customer relationship management solution. It helps businesses manage their interactions with customers, streamline sales processes, enhance customer service, and improve overall efficiency. With features like lead management, contact management, sales pipeline tracking, and customer support tools, Vtiger CRM empowers businesses to effectively manage and nurture their customer relationships, leading to increased productivity, better customer satisfaction, and ultimately, higher profitability.

Vtiger crm compared to Sugarcrm

Vtiger crm has better positive reviews compared to Sugarcrm: 89 vs 63

Vtiger crm is better at customer service than Sugarcrm: 4.0 vs 3.5

Vtiger crm is more user friendly than Sugarcrm: 4.0 vs 3.5

Vtiger crm is better at value for money than Sugarcrm: 4.5 vs 3.8

Sugarcrm is better at number of features than Vtiger crm: 142 vs 93

Vtiger crm: Pros & Cons

Time-saving automation: Vtiger CRM automates repetitive tasks, freeing up time for more important business activities
Data-driven decisions: Vtiger CRM provides in-depth analytics and reports to help entrepreneurs make informed business decisions.
Streamlined communication: Vtiger CRM centralizes communication, ensuring all team members have access to important conversations and updates
Limited customizability: Vtiger CRM may not offer as much flexibility for adapting to specific business needs
Higher costs: Vtiger CRM's pricing structure may be less affordable for young entrepreneurs on a tight budget.
Steeper learning curve: the complexity of Vtiger CRM may require more time and effort to fully understand and utilize

Best features

  • - Sales Pipeline

  • - Lead Management

  • - Customer Service

  • - Email Marketing

  • - Mobile App

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insuredmine logo
CRM

Description

InsuredMine is a digital insurance management platform that helps users manage their insurance policies. It offers features such as policy tracking, claim management, and analytics. The software also provides tools for communication and sales automation, making it easier for insurance agents to connect with their clients. InsuredMine is designed to streamline operations, increase productivity, and improve customer service in the insurance industry.

Insuredmine compared to Sugarcrm

Insuredmine has more positive reviews than Sugarcrm: 95 vs 63

Insuredmine is better at support than Sugarcrm: 5.0 vs 3.5

Insuredmine is easy to use compared to Sugarcrm: 5.0 vs 3.5

Insuredmine pricing plans are more competitive than Sugarcrm: 4.9 vs 3.8

Sugarcrm is more versatile than Insuredmine: 142 vs 102

Insuredmine: Pros & Cons

Centralized Management: InsuredMine allows users to manage all insurance policies from one place, making it easier to keep track of everything
Enhanced Customer Engagement: The software provides tools for improved customer interaction and engagement, such as email marketing and social media management
Data Analysis: InsuredMine offers robust data analysis features, enabling users to make informed decisions based on real-time data.
Limited customization: InsuredMine does not offer extensive customization options which can limit the user's ability to tailor the software to their specific needs
Learning curve: The software has a steep learning curve, making it difficult for new users to understand and navigate through its features
High cost: InsuredMine can be quite expensive, especially for small businesses or startups that have a limited budget.

Best features

  • - CRM Integration

  • - Analytics and Reports

  • - Multichannel Marketing

  • - Automation

  • - Customer Service Tools

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logo notifia

Description

30+ marketing widgets to maximize growth on your website. Notifia offers a suite of website widgets & in-app notifications to help you engage retain and convert website visitors.

Notifia compared to Sugarcrm

Notifia has more positive reviews than Sugarcrm: 85 vs 63

Notifia is better at support than Sugarcrm: 4.6 vs 3.5

Notifia is easy to use compared to Sugarcrm: 4.5 vs 3.5

Notifia pricing plans are more competitive than Sugarcrm: 4.4 vs 3.8

Sugarcrm is more versatile than Notifia: 142 vs 52

Best features

  • - Smart notifications

  • - Targeted messages

  • - Behavior tracking

  • - A/B testing

  • - Custom branding

  • - Multiple channels

  • - User segmentation

  • - Metrics and reporting

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logo neodeal

Description

Exploit the commercial potential of your Linkedin network!

NeoDeal compared to Sugarcrm

NeoDeal has better positive reviews than Sugarcrm: 100 vs 63

NeoDeal is better at customer support than Sugarcrm: 5.0 vs 3.5

NeoDeal is better at ease to use than Sugarcrm: 5.0 vs 3.5

NeoDeal is better at value for money than Sugarcrm: 5.0 vs 3.8

Sugarcrm is better at number of features than NeoDeal: 142 vs 13

Best features

  • - Capture LinkedIn interactions

  • - NeoDeal Academy

  • - Discover potential prospects

  • - Enhance contact information

  • - Ignite LinkedIn message campaigns

  • - Effortless export to CRM & Excel

  • - Insightful dashboard & reporting

  • - Dedicated support & livechat

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logo karlia

Description

All your workflows in one software

Karlia compared to Sugarcrm

Karlia has better positive reviews compared to Sugarcrm: 100 vs 63

Karlia is better at customer service than Sugarcrm: 5.0 vs 3.5

Sugarcrm is easier to use than Karlia: 3.5 vs 3.0

Karlia is more suitable for small businesses thanks to its good value for money than Sugarcrm: 4.0 vs 3.8

Sugarcrm has more functions than Karlia: 142 vs 70

Best features

  • - Ultimate time-saver

  • - Seamless collaboration

  • - Data security at its best

  • - Hassle-free invoicing

  • - Intuitive interface

  • - Scalability

  • - Customizable workspace

  • - Data analytics

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