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5 Best Alternatives to Yodel in May 2024

Alternatives & Competitors to Yodel

  1. 1. Vonage
  2. 2. Freshcaller
  3. 3. SnapCall
  4. 4. Dialpad
  5. 5. Aircall
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Here are competitors or alternatives to Yodel and other similar Call Centers software. You need to consider some important factors when choosing a tool like Yodel for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Yodel that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Yodel. Discover sofware like Vonage, Freshcaller, SnapCall or Dialpad.

List of Alternatives to Yodel

From Call Centers tools, we have selected the best alternatives to Yodel based on reviews for each solution and similarities with Yodel. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo vonage

1. Vonage
4.0 (5 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to Yodel

Yodel has better positive reviews than Vonage: 88 vs 75

Yodel is better at customer support than Vonage: 4.5 vs 3.7

Vonage is easier to set up than Yodel: 4.1 vs 4.0

Yodel is more suitable for small businesses thanks to its good value for money than Vonage: 4.2 vs 3.8

Vonage has more features than Yodel: 52 vs 47

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo freshcaller

2. Freshcaller
4.2 (5 reviews)
1 deal available

Call Centers

Description

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

Freshcaller compared to Yodel

Yodel has better positive reviews compared to Freshcaller: 88 vs 74

Yodel is better at customer service than Freshcaller: 4.5 vs 3.8

Yodel is easier to use than Freshcaller: 4.0 vs 3.9

Yodel is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.2 vs 3.8

Freshcaller has more functions than Yodel: 63 vs 47

Freshcaller: Pros & Cons

Ease of use: Freshcaller offers a user-friendly interface, making it easy for businesses to set up and manage their call center operations.
Integration capabilities: Freshcaller integrates well with other Freshworks products and third-party applications, enhancing overall workflow and productivity.
Scalability: The platform is scalable, allowing businesses to expand their call center operations as their needs grow.
Limited advanced features: Some advanced call center features might be lacking, which could be a limitation for businesses with complex requirements.
Pricing structure: Depending on the required features, pricing can vary, and some businesses may find it less cost-effective compared to other solutions.
Learning curve: While the interface is user-friendly, there might still be a learning curve for new users, especially those new to call center software.

Best features

  • - Simplified number management

  • - Set up and management of call centers

  • - Performance monitoring & reporting

  • - Collaboration & productivity

  • - Interactive Voice Response (IVR) system

  • - Advanced call analytics

  • - Call routing and queuing

  • - Multi-level permissions

Freshcaller pricing

Free

Growth

$16 / user / month

Pro

$42 / user / month

Enterprise

$75 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo snapcall

3. SnapCall
5.0 (5 reviews)
1 deal available

Call Centers

Description

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

SnapCall compared to Yodel

SnapCall has better positive reviews than Yodel: 100 vs 88

SnapCall is better at customer support than Yodel: 5.0 vs 4.5

SnapCall is better at ease to use than Yodel: 4.5 vs 4.0

SnapCall is better at value for money than Yodel: 4.8 vs 4.2

Yodel is more versatile than SnapCall: 47 vs 29

SnapCall: Pros & Cons

Cost-effective solution: Snapcall offers affordable pricing plans for startups on a tight budget
Seamless integration: Snapcall easily integrates with existing CRM and customer support systems
High-quality customer experience: Snapcall provides crystal clear voice calls, enhancing customer satisfaction and engagement
Limited features: Snapcall may not offer all the advanced features that other similar software have
Dependence on internet connection: Snapcall requires a stable internet connection for smooth functionality, which can be a disadvantage in areas with poor connectivity
Steep learning curve: It can take some time to fully understand and utilize Snapcall's functionalities

Best features

  • - Record calls

  • - Access data analysis

  • - Give access to calls from your website or app

  • - Implement smart call buttons

  • - Offer targeted voice assistance

  • - Get all the information you need for your call

6 months free on Growth plan (Save $532)
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logo dialpad

4. Dialpad
4.6 (5 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to Yodel

Yodel has more positive reviews than Dialpad: 88 vs 87

Dialpad is easier to use than Yodel: 4.5 vs 4.0

Dialpad is more suitable for small businesses thanks to its good value for money than Yodel: 4.3 vs 4.2

Dialpad is more versatile than Yodel: 82 vs 47

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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logo aircall

5. Aircall
3.0 (5 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to Yodel

Yodel has better positive reviews compared to Aircall: 88 vs 85

Yodel is better at customer service than Aircall: 4.5 vs 4.2

Aircall is easier to use than Yodel: 4.5 vs 4.0

Yodel is more suitable for small businesses thanks to its good value for money than Aircall: 4.2 vs 4.0

Aircall has more features than Yodel: 98 vs 47

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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