To ensure continuous improvement of the customer experience, you need a CRM solution that is perfectly suited to your needs and is quick to learn. This way, your staff can respond to customer requests quickly while delivering a solution that meets customer expectations.
Zendesk
This is one of the most popular customer support tools. Zendesk gives you the opportunity to be present at all times on all essential channels. This will greatly improve your responsiveness and efficiency. This platform handles customer requests through bots. The requests can then be forwarded to the sales or technical teams. Your employees can retrieve all the necessary information and collaborate with this centralized tool for incident tickets and customer data. Customers benefit from quicker and better responses to their needs. That’s why Zendesk is a key component of customer satisfaction.
LiveAgent
This CRM tool is perfect for improving the responsiveness of your customer service. Indeed, LiveAgent allows you to centralize all customer requests on a single platform. You can then respond to them via a single inbox. These requests can come from chats, phone calls, emails, or even social networks. Agents can collaborate efficiently and access the history of incident tickets. In addition, automation ensures that each customer request is directed to the right operator. Your customers get a clear answer and real expertise. In the end, you boost loyalty while significantly reducing the cost of the helpdesk.
Hubspot
Hubspot offers a complete software suite. It offers a global approach to the customer experience from lead acquisition to customer service. Hubspot’s customer service part is ideal for improving customer knowledge and satisfaction, as it allows you to create NPS satisfaction surveys, but also to centralize customer information or manage incident tickets. Hubspot guarantees you access to a global view of customer relations via complete and ergonomic dashboards. In addition, native integration with numerous business tools ensures that you benefit from a fluid and efficient workflow.
