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Bridge the gap between IT and the business. Set up an IT system that’s simple, efficient, runs like clockwork and is completely personalized to your company’s needs. Incident Management. Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency. SLA Management. Set multiple SLA policies for creating task deadlines based on different
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business hours or ticket categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.