General information about Customer.io
Create marketing campaigns, nurture prospects, onboard new customers, ask for feedback, and launch upsell and cross-sell campaigns. At each stage of the customer journey, send personalized and targeted communications in order to maintain a strong bond with your customers. With Customer.io, a powerful SaaS solution, you can automate every marketing, sales, and customer service process you need, making it easier for your employees to focus on tasks with the highest added value, starting with strategy.
Gone are the days of manually sending out emails, tracking customer interactions, and trying to keep up with the ever-changing demands of your audience. With Customer.io, you can build automated workflows that respond to customer behavior, ensuring that each interaction is timely and relevant. From welcome emails to post-purchase follow-ups, you can provide a seamless experience that keeps customers engaged and coming back for more.
Not only does Customer.io streamline your communication efforts, but it also helps you track and measure the success of your campaigns. With detailed analytics and reporting, you can see which strategies are resonating with your audience and adjust your approach accordingly. This data-driven approach allows you to make informed decisions and continually optimize your marketing efforts for maximum impact.
And with Secret, you have access to exclusive deals on the best SaaS solutions, like Customer.io, ensuring that you can grow your business while saving on costs. Don't miss out on the opportunity to take your marketing, sales, and customer service processes to the next level. Join Secret today and discover the power of automation and personalization in driving your business forward.
Secret's take about Customer.io
Are you tired of sending boring emails that end up in the trash? Enter Customer.io! 🙌
Customer.io is a software that allows you to create personalized and effective email campaigns to engage with your audience and grow your business 🚀The platform’s contact management allows you to send truly personalized communications, and at the right time too!
Customer.io can help you tailor your emails to match the needs of your target audience. With advanced segmentation and automation tools, you can deliver the right message at the right time 💡 Plus, you get great support and guidance from their team and community to help you create the best campaigns possible ✨ Give Customer.io a try and see how it can take your email campaigns to the next level.
Customer.io has 3 different pricing plans available for you to choose from and depending on the requirements of your startup. Get 12 months free on the Startup Basic plan with Secret and save up to $1,800 for your business! 💰
- More details about Customer.io's pricingsTop alternatives to Customer.io’s communication and automation software include Twilio, Mailivery, Freshsales Suite and SendGrid. Discover great offers for these types of tools and more on Secret to start saving! 🤩
Mary O'Brien
Customer Success Manager
1 deal available: 12 months free for Startup Basic Plan
Unlock our Customer.io deal and access 12 months free for Startup Basic Plan, saving you up to $1800 for your startup. There are over 380+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Customer.io promo codes, coupons and credits valid in April 2024.
12 months free for Startup Basic Plan
Unlock our Customer.io deal and access 12 months free for Startup Basic Plan, saving you up to $1800 for your startup. There are over 380+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Customer.io promo codes, coupons and credits valid in April 2024.
What is Customer.io used for?
Customer.io is a game-changer for small businesses, offering a comprehensive solution for automating marketing, sales, and customer service processes. It allows you to create personalized campaigns, nurture leads, and maintain strong customer relationships. For instance, you can automate welcome emails or post-purchase follow-ups, ensuring timely and relevant communication. It also provides valuable insights into your campaign success, helping you make data-driven decisions. Imagine being able to identify which marketing strategy is driving the most sales or customer engagement. With exclusive deals from Secret, Customer.io becomes an affordable solution for small businesses to streamline their operations and drive growth.Customer.io pricing
Premium
Contact sales
90 day onboarding program
Managed deliverability
HIPAA compliance
Enterprise
Contact sales
Managed infrastructure
Customer success manager
Quarterly success reviews
Enterprise technical support
Essentials
$100
/ month
Up to 5,000 profiles
Visual workflow builder
Segmentation
2 workspaces
Customer.io features
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Behavioral tracking
Customer.io enables businesses to track user behavior across their websites and applications. This data can be used to create highly personalized and relevant communication based on user actions and interactions.
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Segmentation
Users can be segmented based on their behavior, demographics, or other criteria. This segmentation allows for highly targeted and tailored messaging, ensuring that each customer receives content that is relevant to them.
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Automated workflows
Customer.io offers robust automation capabilities. Users can create automated workflows triggered by specific actions or events, such as onboarding, abandoned carts, or post-purchase follow-ups. This helps streamline communication and saves time for businesses.
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A/B testing
A/B testing allows users to experiment with different messaging, subject lines, and content to determine what resonates best with their audience. Customer.io provides tools for setting up and analyzing these tests to optimize email and messaging campaigns.
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Multichannel messaging
It supports a variety of messaging channels, including email, SMS, and push notifications. This multichannel approach ensures that businesses can reach customers through their preferred communication channels.
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Personalization
Personalization is a key feature of Customer.io. Businesses can customize messages with dynamic content, such as the recipient's name, past purchase history, or location, creating a more personalized and engaging experience.
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Reporting and analytics
Customer.io provides in-depth reporting and analytics tools that allow businesses to track the performance of their campaigns. Users can measure open rates, click-through rates, conversion rates, and other important metrics to optimize their messaging strategy.
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Integration and API
Customer.io offers seamless integration with other tools and platforms, including CRM systems, e-commerce platforms, and data sources. Additionally, it provides a developer-friendly API that allows for custom integrations and data synchronization.
2 Customer.io reviews
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Billy
Highly Dissatisfied with Customer.io
My experience with Customer.io has been incredibly frustrating. We've used their platform for push notifications, but the results have been disappointing. The delivery rate of notifications is only 1-2%, which is unacceptable for a service that promises effective communication. The notifications are often delayed, sometimes up to 45 minutes, which hampers our engagement with customers. The support we've received has been unsatisfactory. Despite our attempts to get help, Customer.io's support team hasn't been able to fix these issues. We've been left to deal with a faulty service on our own. Furthermore, Customer.io's management hasn't offered any compensation or discount for the problems we've faced. It's disheartening to see a company not taking responsibility for their promises and failing to acknowledge their shortcomings. Our integration costs with Customer.io were also very high. We invested a lot of time and resources into this platform, only to face numerous problems and unsatisfactory results. If I could go back in time, I would definitely choose a different service provider. Customer.io has left us deeply dissatisfied with both their product and their customer support. I hope that by sharing our experience, others can avoid the same frustrations we've endured.
April 14, 2024
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Jean
Fantastic Marketing Tool!
I think the software is excellent and meets all our requirements. The highlight is the automations, which let us effortlessly create and manage any campaign. However, it would be helpful if we could duplicate a whole workspace with all segments and campaigns, rather than rebuilding everything. Another beneficial feature would be a dynamic wait or an integrated queue system for webhooks. We selected Customer.io because it automatically filled in customer attributes when we connected Segment and it also had superior logic control.
April 15, 2024
Customer.io: Pros & Cons
Pros
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Simplicity: It is easy to use and accessible to all employees
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Evolution: It already offers many features (automation, customization, analysis tools) and new features are being developed
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Integration: This software can be quickly integrated with other platforms
Cons
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Complexity: Access to some features is difficult to perceive
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Customer service: Support can sometimes be slow
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Missing features: Users have reported specific marketing services missing
Why is Customer.io better than other Email Marketing software?
Customer.io is a better solution based on percentage of positive reviews than SendGrid: 92 vs 83
Customer.io is a better solution for customer support than SendGrid: 4.7 vs 4.0
Customer.io has better positive reviews than Freshsales Suite: 92 vs 91
Customer.io has more options than Freshsales Suite: 92 vs 91
Customer.io is better at support than Twilio: 4.7 vs 4.0
Customer.io is easier to use than Twilio: 4.4 vs 4.0
Customer.io has better positive reviews compared to Mailivery: 92 vs 85
Customer.io is better at customer service than Mailivery: 4.7 vs 4.6
