General information about HelpCrunch
With over 300 user reviews and 4.9/5 average rating, HelpCrunch is now a mature customer communication platform that provides you with all the tools you need to generate more leads and sales on your website, boost user engagement, and provide excellent customer support 24/7. If you need help migrating from a previous solution, the support team is happy to help you with this and answer any other questions.
See alternatives to HelpCrunch like Freshdesk or LiveAgent.Secret's take about HelpCrunch
Help desks are probably the only place where ‘Have you tried offering your computer a cookie?’ is a legitimate troubleshooting suggestion 🍪 And, if all else fails, we have the other reliable solution: turning it on and off again. If that doesn’t work, then I don’t know what to tell you 🤷♂️
HelpCrunch is a customer communication platform that offers you a combination of live chat, email marketing automation, and a help desk ticketing system 📞📧 It is designed to help you effectively engage with your customers, provide customer support, and boost customer satisfaction. Leverage the power of the software’s live chat and communicate with website visitors and customers in real-time. Your agents can engage in proactive chat, handle multiple conversations simultaneously, and use canned responses for quicker & consistent replies. You can also send targeted email campaigns to your customer base, designing with email templates, segmenting your customers lists, and tracking email performance. Streamline your customer communications and support processes in one unified platform 📊
HelpCrunch is a suitable solution for many types of business across different industries, in particular e-commerce businesses, SaaS companies, startups, and small businesses 💼 Use HelpCrunch’s tool to provide real-time support during your customer’s shopping process, and handle post-purchase inquiries and issues. The software allows you to provide personalized support to your users, establishing a strong customer support foundation without the need for extensive resources. You can also give some power to your users through a knowledge base or FAQ section, providing self-help resources to your customers so they can find answers to their questions independently. Provide personalized experiences to your users and show them you care! 🙌
HelpCrunch has 3 pricing plans available for you to choose from, with different features available according to your startup’s needs 💰
- More details about HelpCrunch's pricingsTop alternatives to HelpCrunch’s customer communication software include Intercom, Zendesk, Freshdesk and LiveAgent. Discover great offers for these types of tools and more on Secret to start saving! 🔍
- More alternatives to HelpCrunchMary O'Brien
Customer Success Manager
What is HelpCrunch used for?
HelpCrunch is a comprehensive customer communication platform, highly rated by users for its effectiveness in driving lead generation and sales. Small businesses can leverage its 24/7 customer support feature to ensure seamless customer experience. For instance, an online retail store can use HelpCrunch to promptly address customer queries about product details or delivery status, thereby enhancing customer satisfaction and loyalty. The platform also aids in boosting user engagement, which can translate into increased website traffic and sales conversions. Plus, the support team offers assistance in migrating from previous systems, making the transition smooth and hassle-free.HelpCrunch pricing
Unlimited
Contact sales
Unlimited team members
50,000 emails
Unlimited widgets
Unlimited auto messages
Basic
$176
/ month
10 team members
1,000 emails
1 widget
3 auto messages (chat & email)
Pro
$290
/ month
10 team members
5,000 emails
5 widgets
25 auto messages (chat & email)
HelpCrunch features
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Email marketing
Grow your business with targeted email campaigns that help you to engage with your audience and increase conversions.
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Help desk
Simplify your customer support efforts with a comprehensive help desk that streamlines your communication and tracks all customer interactions.
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Mobile apps
Stay connected with your customers on the go with mobile apps that enable you to manage conversations, monitor feedback, and provide instant support.
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Automated messages
Save time and streamline your workflow with automated messages that provide helpful information and callbacks to customers.
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Feedback collection
Get insights into what your customers are thinking with feedback collection tools that enable you to gather their opinions and make informed decisions.
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Integrations
Integrate with your existing tools and platforms to increase your productivity and simplify your workflow.
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Reporting and analytics
Monitor your performance and track your progress with detailed reporting and analytics that provide actionable insights and help you to make data-driven decisions.
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Live chat
Connect with your customers in real-time through a live chat feature that allows you to quickly respond to inquiries and provide exceptional customer service.
3 HelpCrunch reviews
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Charlotte Davis
Streamlining Communication with HelpCrunch: A Customer Service Manager's Perspective
As a customer service manager, I found HelpCrunch to be an invaluable tool for streamlining our communication process
April 23, 2024
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Katherine C
Affordable, Integrated Solution Perfect for SMBs
I consider HelpCrunch to be an excellent integrated solution that is perfect for small and medium businesses. It's simple to implement and manage, without a complex ticketing system and features that are only beneficial for large corporations. It merges a knowledge base and chat into one solution. The default design of the knowledge base is modern and attractive, eliminating the need for extensive customization, unlike Freshdesk. Full customization of the knowledge base and chat is included, while Freshdesk charges up to an extra 40 USD. The support could be quicker, as there can be a wait of a few hours on busy days, but the responses are professional and helpful. I chose HelpCrunch because it fulfilled all my needs, was affordable, and provided the best quality to price ratio. I switched from HubSpot because their knowledge base is only accessible with a professional license, which is too costly at over 350 USD. I also encountered problems with chat availability in single page applications with Help Scout, which required page refresh.
April 16, 2024
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Katherine C
Unmatched Accessibility: My Unique Experience with HelpCrunch
My experience with HelpCrunch was quite unique. The phone line was always available, giving me the opportunity to reach out whenever I needed. I was thrilled by the constant accessibility!
April 14, 2024
HelpCrunch: Pros & Cons
Pros
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All-in-one customer communication platform: HelpCrunch offers a comprehensive platform for customer communication, including live chat, email marketing automation, and knowledge bases
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Customizable chat widgets and email templates: The platform provides customization options for chat widgets and templates to represent your brand
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Automation and targeted messaging: HelpCrunch offers automation features, such as chat triggers and email campaigns, to engage with customers at the right time
Cons
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Pricing structure: The software’s pricing plans may not be suitable for all businesses, in particular those with more limited budgets
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Integration limitations: The number of integrations available on HelpCrunch is limited and may not be suitable for businesses with specific requirements
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Learning curve for advanced features: HelpCrunch’s advanced features and customization options may require additional learning and technical support
Why is HelpCrunch better than other Customer Support software?
HelpCrunch has better positive reviews compared to Freshdesk: 98 vs 94
HelpCrunch is better at customer service than Freshdesk: 5.0 vs 4.7
HelpCrunch has more positive reviews than Zoho Desk: 98 vs 93
HelpCrunch is better at support than Zoho Desk: 5.0 vs 4.5
HelpCrunch has more positive reviews than LiveAgent: 98 vs 97
HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8
HelpCrunch is a better solution based on percentage of positive reviews than Smartsupp: 98 vs 95
HelpCrunch is a better solution for customer support than Smartsupp: 5.0 vs 4.5