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CloudTalk

Handle phone conversations in a modern way

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CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

General information about CloudTalk

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.


Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

See alternatives to CloudTalk like Flow or CallHippo.
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Secret's take about CloudTalk

The ‘Please hold’ concept in call centers can feel like a suspenseful cliffhanger in a gripping TV series 📞 “Will I get an answer to my questions? Tune in next time to find out!” 🤯

What is CloudTalk?

CloudTalk is a cloud-based call center software and communication platform that enables you to manage your customer interactions effectively ☁️ It offers a range of features and tools to streamline inbound and outbound calls, improve customer service, and enhance team collaboration. The comprehensive set of call center management features, including call routing, interactive voice response (IVR), and call queuing, help you and your teams handle and distribute incoming calls efficiently. Your customers can communicate with your across various channels, including voice calls, SMS, live chat, and social media platforms, ensuring seamless interaction. Reach out to your customers wherever they are and give them the best experience possible 🌟

Our opinion about CloudTalk:

CloudTalk is a versatile solution that can be used by a wide range of businesses across various industries, including customer support centers, sales teams, e-commerce companies, and SaaS companies🚀 Your customer support teams can manage incoming customer inquiries, provide support, and ensure efficient call routing and handling, meaning your users receive the best experience possible. Your sales teams can also leverage the power of this software and make outbound calls to prospects, qualify leads, and manage their sales pipelines effectively to increase conversions. CloudTalk is a scalable and flexible solution that you can use to handle all of your calls from anywhere and ensure efficient communications with your customers, making for great engagement 💪

CloudTalk Pricing:

CloudTalk has 4 different pricing plans available for you to choose from when it comes to your startup’s call center needs. The popular Essential plan includes comprehensive features like a real-time client dashboard, integrations and an Open API 💰

- More details about CloudTalk's pricings
Best CloudTalk alternatives:

Top alternatives to CloudTalk’s cloud-based call center software include Aircall, RingCentral, LiveAgent and CallHippo. Discover great offers for these types of tools and more on Secret to start saving! 🔍

- More alternatives to CloudTalk
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Mary O'Brien

Customer Success Manager

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What is CloudTalk used for?

CloudTalk is a versatile cloud-based contact center solution, ideal for small businesses. It provides a platform for delivering superior customer service, regardless of the volume of calls your business handles. For instance, a small e-commerce store can integrate CloudTalk with their existing CRM to streamline customer interactions. The software also offers international phone numbers, allowing businesses to expand their reach globally. With just an internet connection, businesses can leverage CloudTalk's features to enhance efficiency and increase customer satisfaction. It's a scalable solution that grows with your business, making it a smart investment for startups and SMEs.

CloudTalk pricing

Custom

Contact sales

Custom onboarding

Unlimited outbound calls

Developer support

Custom reporting

Starter

$25

/ user / month

Unlimited inbound & intracompany calls

Click to call

Automated call distribution

International numbers

Essential

$30

/ user / month

Advanced analytics

Real time client dashboard

Integrations

Open API

Expert

$50

/ user / month

Salesforce integration

Call monitoring

Wallboards

Speech to text

CloudTalk features

  • Interactive voice response

    This feature allows you to automate your customer service, letting your customers navigate through a series of automated menus to get the information they need, freeing up your team to focus on more complex tasks.

  • Call recording

    With Cloudtalk, you can record your calls, giving you valuable insights into your customers' needs and preferences, while also providing a record of any important conversations that might come in handy later on.

  • Multiple communication channels

    Cloudtalk allows you to connect with your customers using a variety of communication channels, including phone, email, chat, and social media, making it easy to stay in touch with your customers no matter where they are.

  • Cloud-based phone system

    With Cloudtalk, you don't need any expensive hardware or physical phone lines to run your phone system. Everything is based in the cloud, which means you can make and receive calls from anywhere in the world, as long as you have an internet connection.

  • Real-time analytics

    Get a real-time overview of your call performance, including things like call volume, call quality, and other KPIs, helping you to make informed business decisions that will improve your bottom line.

  • Integrations

    Cloudtalk seamlessly integrates with your favorite business tools, including things like CRM software, email marketing tools, and analytics platforms, making it easy to keep all of your data in one place.

  • Customizable call flows

    With Cloudtalk, you can customize your call flows to fit your specific business needs and workflows, allowing you to create a highly efficient and effective phone system that works for you.

  • Team collaboration

    With Cloudtalk, you can easily manage your team and assign tasks, ensuring that everyone is on the same page and working towards a common goal. Plus, with features like call monitoring and whisper coaching, you can ensure that your team is always providing the best possible service to your customers.

CloudTalk reviews

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CloudTalk: Pros & Cons

Pros

  • Advanced call management features: CloudTalk offers advanced call management features such as call routing, IVR (Interactive Voice Response), call queuing, and call recording
  • Integration capabilities: CloudTalk integrates with popular CRMs and help desk software for seamless data synchronization and enhanced customer interactions
  • Cloud-based call center solution: CloudTalk provides you with the flexibility to handle inbound and outbound calls from anywhere with an internet connection

Cons

  • Learning curve for setup and configuration: Setup and configuration of the software may require some technical expertise
  • Pricing structure: CloudTalk’s pricing plans may not be suitable for all businesses, especially smaller businesses with limited resources
  • Occasional call quality issues: Some users have reported occasional call quality issues with the platform, such as dropped calls or audio disruptions

Why is CloudTalk better than other Call Centers software?

CloudTalk has better positive reviews than RingCentral MVP: 95 vs 80

CloudTalk is better at customer support than RingCentral MVP: 4.8 vs 4.0

CloudTalk has more positive reviews than Dialpad: 95 vs 87

CloudTalk is better at support than Dialpad: 4.8 vs 4.5

CloudTalk has more positive reviews than CallHippo: 95 vs 83

CloudTalk is better at support than CallHippo: 4.8 vs 4.5

CloudTalk has better positive reviews compared to Aircall: 95 vs 85

CloudTalk is better at customer service than Aircall: 4.8 vs 4.2

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