Customer retention is 5x cheaper than customer acquisition. By partnering with The SaaSy People you can protect the money you spend attracting and converting new customers by retaining and delighting them!
The SaaSy People features
Get started in as little as one week We can onboard you in as little as one week, during our onboarding call we ask you to share all of the information and knowledge our team will need to support your customers. We then record all of this information in a dedicated knowledge base for your business and open an external Slack channel for any ad-hoc questions that arise after our onboarding call. Once you're onboarded, our representatives will start to handle your customer support inquiries - freeing up your time to grow your business.
Scale quickly & easily Scale-up and down as you need. We know support volumes can spike unexpectedly during certain events, or during planned events like holiday seasons and planned promotions. Your SaaSy Account Manager will work with you to ensure there is always sufficient coverage on your account to prevent your customers from waiting for a response.
Multi-channel as standard We can communicate with your customers across all of your existing channels including social media. We can use your existing support platform or CRM, such as Zendesk, Freshdesk, Intercom etc. or we can migrate you into our in-house platform.
Improve automatically We analyze our interactions with your customers to constantly improve our service, ensuring complete customer satisfaction.
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