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Secret's take about Freshchat
Times are changing, and so are your customers: to optimize your communication with them you need to be present everywhere, all the time.
Sounds impossible? Not with Freshdesk Messaging!
Customer Success Manager
General information about Freshchat
With Freshdesk messaging your team will gain speed and efficiency in no time. This tool allows you to set up a unique chatbot on all your messaging apps and website, in order to be available at any time to answer customers and prospects.
Each conversation is then transferred to a single inbox and assigned to a team member if you wish. With predefined responses and the ability to collaborate directly with multiple team members, your team ensures quick and quality responses.
$1,250 credit (credits only apply on the Pro Plan)
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If you don’t get access to the deal and have not accessed any other deal, we’ll refund you the membership!
Optimize customer communication and satisfaction
Communicate in 33+ languages
Freshdesk Messaging allows you to choose among 33+ languages, the one that suits you best for your messaging. With its live translator, you can also communicate instantly with your customers and prospects.
Respond quickly to customer requests with the chatbot
Quickly and easily create a single chatbot for all your applications. This way, you can provide 24/7 customer service.
Communicate with customers via your various messaging apps
Whether your customers use Whatsapp, Messenger, Telegram, or other, you can communicate with them through all these channels, using a single inbox.
Optimize team management
Automatically predefine which members are assigned to which conversations by defining their role on the platform.
Get real-time performance reports
Freshdesk Messaging allows you to get personalized reports on your team, as well as on each team member, in real-time.
Boost your team's productivity
Each message received is centralized in a single platform, and predefined responses are set up to be able to answer as quickly as possible. Conversations can also be assigned to certain agents in a few clicks.
Alternatives to Freshchat
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