19 Best Alternatives to Freshchat in April 2024

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Freshchat

Slack: Pros & Cons

Best features

• - Channels

• - Direct messaging

• - File sharing

• - Integrations

• - Search and archiving

• - Notifications and alerts

• - Threads

• - Video and voice calls

Slack pricing

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Freshchat

LiveChat: Pros & Cons

Best features

• - Optimize customer service performance

• - Manage teams

• - Contact your prospects from multiple channels

• - Access reports on your agents and their performance

• - Secure your data

• - Boost user engagement

• - Set up optimized and customized chats

LiveChat pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshchat

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Freshchat

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Freshchat

Help Scout: Pros & Cons

Best features

• - Empower your customers with Docs, Chat, and Messaging

• - Benefit from a shared inbox

• - Harness the power of chat for your customer service

• - Maximize your efficiency with customizable workflows

• - Personalize your customer interactions with Mailbox Behaviors

• - Save time with automation

• - Continuously improve your processes

Help Scout pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Freshchat

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Freshchat

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Freshchat

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Joonbot compared to Freshchat

Best features

• - Integrations

• - Drag-and-drop builder

• - Personalisation

• - Logic & calculation

• - Performance tracking

• - Multiple formats

• - Targeting

Joonbot pricing

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to Freshchat

Birdeye: Pros & Cons

Best features

• - Competitor analysis

• - Social media management made easy

• - All-in-one reputation management

• - Automated review request

• - Actionable customer insights

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Freshchat

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Freshchat

Drift: Pros & Cons

Best features

• - AI Automation

• - Chatbots and Email Marketing Tools

• - Sales Automation

• - Seamless Integration

• - Personalized Customer Experience

Description

With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.

Salesforce compared to Freshchat

Salesforce: Pros & Cons

Best features

• - Email templates

• - Lead and opportunity management

• - Transaction tracking

• - Integrations

• - Mobile app

• - Contact management

• - Customer service

• - Reporting & Analytics

Salesforce pricing

Description

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to Freshchat

Comm100 live chat: Pros & Cons

Best features

• - Real-time chat functionality

• - Customizable chat windows and pre-chat surveys

• - Intelligent routing and automated chat invitations

• - Mobile compatibility

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Freshchat

JivoChat: Pros & Cons

Best features

• - Track performances with an integrated CRM

• - Communicate through your website

• - Chat with customers on their favorite platform

• - Engage through the phone or videocalls

• - Improve team efficiency

• - Customize your chat to match your brand

• - Use canned responses to save time

• - Analyze visitor behavior with heatmaps

JivoChat pricing

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to Freshchat

Crisp: Pros & Cons

Best features

• - Live Chat Feature

• - Email Integration

• - CRM Feature

• - Knowledge Base Creation

• - Automation and Chatbot Features

Description

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

Zoho SalesIQ compared to Freshchat

Zoho SalesIQ: Pros & Cons

Best features

• - Real-time visitor tracking

• - Advanced analytics

• - Integration capabilities

• - Mobile version

• - Automated chatbots and multi-channel messaging

Description

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Chaport compared to Freshchat

Chaport: Pros & Cons

Best features

• - Multi-channel support

• - Group chats and saved replies

• - Visitor information and detailed reports

• - Ease of use

• - Mobile application

Description

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

Chatfuel compared to Freshchat

Chatfuel: Pros & Cons

Best features

• - AI-powered

• - No programming required

• - Multilingual support

• - Integration capabilities

• - Analysis Feature