$1250 savings
On your Freshdesk subscription
Redeemed 10 times
In the last 90 days
Secret's take about Freshdesk
A customer service department that is overwhelmed by requests coming from everywhere inevitably leads to the loss of (potential) customers.
With Freshdesk this won't happen anymore thanks to a software that centralizes all requests, and where agents can work together as a team to give fast and high quality answers to ensure satisfied customers!
Mary O'Brien
Customer Success Manager
General information about Freshdesk
The Freshdesk Support Desk tool will simplify the work of your customer service teams. Its intuitive interface allows centralization and better management of tickets and customer requests in real time.
With task automation and recurring request detection, the tool provides appropriate responses in a flash with its chatbots and recommendations.
$1,250 credit (credits only apply on the Pro Plan)
Buy with confidence
If you don’t get access to the deal and have not accessed any other deal, we’ll refund you the membership!
Freshdesk pricing
Growth
$15
/ user / month
Automation
Marketplace apps
Custom email server
Ticket fields & status
Pro
$51
Custom reports and dashboards
Customer segments
Up to 5 products
Extendable API limits
Enterprise
$83
/ user / month
Email bot
Unlimited products
Audit log
Agent shifts
Freshdesk features
Freshdesk features
-
Optimize ticket management
Manage tickets received from different platforms in a single inbox. For greater efficiency, your teams can predefine responses and automate different actions on received tickets.
-
Give users autonomy
With Freshdesk chatbots and widgets, your users can get the help they need at any time. Pop-ups are also available to instantly offer the right solutions to your users.
-
Ensure team collaboration
Tickets can be shared within the team to allow collaboration on issue resolution. Assign different tickets to certain agents, or let Freshdesk handle this: depending on their workload, skills, etc.
-
Access customized performance reports
Track your performance with customized reports on your teams and agents. Schedule a recurring delivery date to receive reports directly to your inbox.
-
Strengthen data security
Customize your SSL certificates to secure your domain or URL. Create secure access for your agents from anywhere, using their IP and single sign-on scripts.
Alternatives to Freshdesk
Are you providing consultancy or resources on this tool?
Contact us at experts@joinsecret.com to promote your expertise to our community of startups.