Freshdesk

Intuitive, feature-rich, affordable customer support software

Freshdesk is cloud-based customer support software that gives you everything you need to deliver exceptional support. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media. Launched in 2010, Freshdesk is used today by over 100,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo. Our parent company is Freshworks Inc.

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General information

Freshdesk is cloud-based customer support software that gives you everything you need to deliver exceptional support. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media. Launched in 2010, Freshdesk is used today by over 100,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo. Our parent company is Freshworks Inc.

Keep track of conversations


Prioritize, categorize and assign tickets so you never lose track of them...


Resolve issues together


Work together as teams to quickly and efficiently solve customer problems.


Support across channels


Unify and manage all support-related communications from multiple channels on a single platform.


Increase your team’s productivity


Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.


Help customers help themselves


Create a self service experience for customers with a knowledge base and forums.


Measure and improve efficiency


Identify problems, plan based on metrics and improve helpdesk performance.


Complete customization capabilities


Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.


State-of-the-art data security


Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.

Basic deal
Accessible to Unlimited, Premium & Basic members

$1,250 credit (credits only apply on the Estate Plan)

You save: $1250

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$1,250 credit (credits only apply on the Estate Plan)