Freshdesk

General information

Freshdesk is cloud-based customer support software that gives you everything you need to deliver exceptional support. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media. Launched in 2010, Freshdesk is used today by over 100,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo. Our parent company is Freshworks Inc.

Keep track of conversations

Prioritize, categorize and assign tickets so you never lose track of them...

Resolve issues together

Work together as teams to quickly and efficiently solve customer problems.

Support across channels

Unify and manage all support-related communications from multiple channels on a single platform.

Increase your team’s productivity

Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.

Help customers help themselves

Create a self service experience for customers with a knowledge base and forums.

Measure and improve efficiency

Identify problems, plan based on metrics and improve helpdesk performance.

Complete customization capabilities

Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.

State-of-the-art data security

Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.

Basic deal

Accessible to Unlimited, Premium & Basic members

$1,250 credit (credits only apply on the Pro Plan)

You save: $1250

View pricing

Subscribe to Basic

This deal is also available for existing customers. You can add the credits to your account if you're already using this service.