Freshdesk is cloud-based customer support software that gives you everything you need to deliver exceptional support. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media. Launched in 2010, Freshdesk is used today by over 100,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo. Our parent company is Freshworks Inc.
Keep track of conversations
Prioritize, categorize and assign tickets so you never lose track of them...
Resolve issues together
Work together as teams to quickly and efficiently solve customer problems.
Support across channels
Unify and manage all support-related communications from multiple channels on a single platform.
Increase your team’s productivity
Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.
Help customers help themselves
Create a self service experience for customers with a knowledge base and forums.
Measure and improve efficiency
Identify problems, plan based on metrics and improve helpdesk performance.
Complete customization capabilities
Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.
State-of-the-art data security
Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
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