Here are competitors or alternatives to Freshservice and other similar IT Management software. You need to consider some important factors when choosing a tool like Freshservice for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshservice that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshservice. Discover sofware like Slack, Freshdesk, Zendesk or Instatus.
From IT Management tools, we have selected the best alternatives to Freshservice based on reviews for each solution and similarities with Freshservice. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
Slack compared to Freshservice
Slack has better positive reviews compared to Freshservice: 95 vs 94
Slack pricing plans are more competitive than Freshservice: 4.6 vs 4.4
Freshservice has more functions than Slack: 132 vs 78
Slack: Pros & Cons
Best features
Slack pricing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthPopular
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Freshservice
Freshdesk is better at customer service than Freshservice: 4.7 vs 4.5
Freshservice is better at value for money than Freshdesk: 4.4 vs 4.3
Freshservice is more versatile than Freshdesk: 132 vs 94
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Freshservice
Freshservice has more positive reviews than Zendesk: 94 vs 89
Freshservice is better at support than Zendesk: 4.5 vs 4.3
Freshservice is easy to use compared to Zendesk: 4.5 vs 4.3
Freshservice pricing plans are more competitive than Zendesk: 4.4 vs 4.2
Zendesk has more functions than Freshservice: 182 vs 132
Why is Zendesk a good alternative to Freshservice?
Zendesk serves as a compelling alternative to Freshservice for several reasons. Firstly, Zendesk's versatility allows it to cater to a broader spectrum of customer service needs beyond IT, such as sales, marketing, and customer support. Its modular design lets businesses customize it to fit their specific requirements. Secondly, Zendesk boasts a robust ticketing system, extensive automation capabilities, and a user-friendly interface, simplifying workflow management. It also offers a wide array of integrations and a strong focus on customer experience, with tools like Zendesk Chat and Zendesk Guide for knowledge management. In conclusion, Zendesk's adaptability, comprehensive feature set, and emphasis on enhancing customer interactions make it a strong contender for businesses seeking an alternative to Freshservice.
What's the difference between Zendesk and Freshservice?
Freshservice is a cloud-based ITSM tool suitable for small to large enterprises, offering a user-friendly interface and comprehensive functions like IT asset management, incident resolution, workflow automation, and a knowledge base. It excels in responding to tickets faster with canned responses and providing a basic ticket dashboard view for sorting and filtering tickets. Freshservice offers a free plan for up to 10 agents and pricing starting from $19...
Zendesk: Pros & Cons
Best features
Description
The SaaS software Instatus allows any business to quickly create an attractive and relevant status page. This way, you can keep your customers informed of the status of services in real time.
Instatus compared to Freshservice
Instatus has better positive reviews than Freshservice: 100 vs 94
Instatus is better at customer support than Freshservice: 4.8 vs 4.5
Instatus is better at ease to use than Freshservice: 4.8 vs 4.5
Instatus is better at value for money than Freshservice: 4.9 vs 4.4
Freshservice is more versatile than Instatus: 132 vs 17
Instatus: Pros & Cons
Best features
Instatus pricing
Starter
FreeEnterprise
Contact salesPro
$20 / monthBusiness
$300 / monthDescription
Zenduty is a powerful online platform that allows you to manage incidents in an optimal way. You minimize downtime, prevent and resolve all incidents that could negatively impact the service, all in record time.
Zenduty compared to Freshservice
Freshservice has more positive reviews than Zenduty: 94 vs 85
Zenduty is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more features than Zenduty: 132 vs 36
Zenduty: Pros & Cons
Best features
Zenduty pricing
Free
Starter
$5 / user / monthGrowth
$14 / user / monthEnterprise
$21 / user / monthDescription
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks compared to Freshservice
Freshservice has more positive reviews than Freshworks: 94 vs 85
Freshworks is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more features than Freshworks: 132 vs 52
Freshworks: Pros & Cons
Best features
Description
The Sprinto solution centralizes all your security compliance needs. Any cloud-hosted enterprise can achieve must-have certifications in record time.
Sprinto compared to Freshservice
Freshservice has more positive reviews than Sprinto: 94 vs 85
Sprinto is easy to use compared to Freshservice: 5.0 vs 4.5
Sprinto pricing plans are more competitive than Freshservice: 4.8 vs 4.4
Freshservice is better at number of features than Sprinto: 132 vs 100
Sprinto: Pros & Cons
Best features
Description
With EverSQL, your SQL queries are on average, 5 times faster. And there's no need to wait, these results are achieved within minutes of starting to use EverSQL.
EverSQL compared to Freshservice
Freshservice has more positive reviews than EverSQL: 94 vs 85
EverSQL is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more options than EverSQL: 132 vs 52
Best features
EverSQL pricing
Free
Basic
$99 / monthPlus
$490 / monthEnterprise
$2149 / monthDescription
Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.
Jira compared to Freshservice
Freshservice has more positive reviews than Jira: 94 vs 90
Freshservice is better at support than Jira: 4.5 vs 4.0
Freshservice is more user friendly than Jira: 4.5 vs 4.0
Freshservice is better at value for money than Jira: 4.4 vs 4.3
Jira has more features than Freshservice: 151 vs 132
What's the difference between Jira and Freshservice?
Freshservice and Jira are two service desk tools that businesses can use to handle requests, resolve incidents, and track tickets. Freshservice stands out because it offers channels of communication such as chat, voice calls, email, and an online portal. This allows for communication-related to incidents. It also. Routes communications based on the seriousness of the problem and keep a record of all incidents...
Jira: Pros & Cons
Best features
Jira pricing
Enterprise
Contact salesFree
Standard
$8 / user / monthPremium
$15 / user / monthDescription
Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.
Spiceworks compared to Freshservice
Freshservice has more positive reviews than Spiceworks: 94 vs 89
Freshservice is better at support than Spiceworks: 4.5 vs 4.0
Spiceworks pricing plans are more competitive than Freshservice: 4.6 vs 4.4
Freshservice is more versatile than Spiceworks: 132 vs 51
Spiceworks: Pros & Cons
Best features
Description
Sysaid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure. With Sysaid, businesses can improve their overall efficiency, productivity, and customer satisfaction by effectively managing and resolving IT issues, tracking assets, and implementing proactive IT service management practices.
Sysaid compared to Freshservice
Freshservice is a better solution based on percentage of positive reviews than Sysaid: 94 vs 92
Sysaid is more suitable for small businesses thanks to its good value for money than Freshservice: 4.5 vs 4.4
Freshservice is more versatile than Sysaid: 132 vs 92
Sysaid: Pros & Cons
Best features
Description
Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.
Jira service management compared to Freshservice
Freshservice has more positive reviews than Jira service management: 94 vs 91
Freshservice is better at support than Jira service management: 4.5 vs 4.3
Freshservice is easier to use than Jira service management: 4.5 vs 4.2
Freshservice is more suitable for small businesses thanks to its good value for money than Jira service management: 4.4 vs 4.3
Freshservice has more functions than Jira service management: 132 vs 107
Jira service management: Pros & Cons
Best features
Description
Kaseya brings efficient and comprehensive IT management solutions to businesses, empowering them to effectively manage and secure their IT environments. With a wide range of features and capabilities, Kaseya helps businesses streamline their processes, enhance productivity, and minimize downtime, ultimately driving growth and success.
Kaseya compared to Freshservice
Freshservice is a better solution based on percentage of positive reviews than Kaseya: 94 vs 77
Freshservice is a better solution for customer support than Kaseya: 4.5 vs 3.6
Freshservice is easier to set up than Kaseya: 4.5 vs 3.6
Freshservice is more suitable for small businesses thanks to its good value for money than Kaseya: 4.4 vs 3.7
Freshservice is more versatile than Kaseya: 132 vs 129
Kaseya: Pros & Cons
Best features
Description
ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.
ServiceNow compared to Freshservice
Freshservice has better positive reviews compared to ServiceNow: 94 vs 93
Freshservice is better at customer service than ServiceNow: 4.5 vs 4.3
Freshservice is easy to use compared to ServiceNow: 4.5 vs 4.1
Freshservice pricing plans are more competitive than ServiceNow: 4.4 vs 4.2
Freshservice has more features than ServiceNow: 132 vs 66
What's the difference between ServiceNow and Freshservice?
Freshservice offers a more affordable and user-friendly ticket management system that is particularly suitable for small to medium-sized organizations. It provides basic ticket management capabilities that allow IT teams to efficiently handle and resolve customer requests and incidents. In terms of reprts, the platform focuses on simplicity making it easy to access the needed data, with predefined reports and dashboards. Moreover, the...
ServiceNow: Pros & Cons
Best features
Description
CleanMyMac X is a powerful, all-in-one utility software designed to clean, optimize, and maintain your Mac. It scans every inch of your system, removing junk files, malware, and unnecessary data that can slow down your computer. It also includes optimization tools to improve system performance and speed. CleanMyMac X is user-friendly, making it easy for anyone to keep their Mac clean and running smoothly.
Cleanmymac x compared to Freshservice
Cleanmymac x is better at customer service than Freshservice: 4.7 vs 4.5
Cleanmymac x is more suitable for small businesses thanks to its good value for money than Freshservice: 4.7 vs 4.4
Freshservice is more versatile than Cleanmymac x: 132 vs 94
Cleanmymac x: Pros & Cons
Best features
Description
ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.
Manageengine servicedesk plus compared to Freshservice
Freshservice has more positive reviews than Manageengine servicedesk plus: 94 vs 87
Freshservice is better at support than Manageengine servicedesk plus: 4.5 vs 4.0
Freshservice is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0
Freshservice is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.4 vs 4.2
Freshservice has more options than Manageengine servicedesk plus: 132 vs 75
Manageengine servicedesk plus: Pros & Cons
Best features
Description
ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.
Ntranet compared to Freshservice
Ntranet has better positive reviews compared to Freshservice: 97 vs 94
Ntranet is better at customer service than Freshservice: 5.0 vs 4.5
Ntranet is more suitable for small businesses thanks to its good value for money than Freshservice: 4.6 vs 4.4
Freshservice is better at number of features than Ntranet: 132 vs 102
Ntranet: Pros & Cons
Best features
Description
Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.
Hsi donesafe compared to Freshservice
Hsi donesafe is a better solution based on percentage of positive reviews than Freshservice: 97 vs 94
Hsi donesafe is more suitable for small businesses thanks to its good value for money than Freshservice: 4.8 vs 4.4
Hsi donesafe has more features than Freshservice: 198 vs 132
Hsi donesafe: Pros & Cons
Best features
Description
Syxsense is a cloud-based IT management and MSP software that allows businesses to view and manage all their IT assets from a single dashboard. It offers features like patch management, remote desktop, software distribution, and vulnerability scanning. It also provides real-time alerts for any changes or threats, ensuring the security and efficiency of your IT infrastructure.
Syxsense compared to Freshservice
Syxsense is a better solution based on percentage of positive reviews than Freshservice: 95 vs 94
Syxsense is more suitable for small businesses thanks to its good value for money than Freshservice: 4.6 vs 4.4
Freshservice has more functions than Syxsense: 132 vs 127
Syxsense: Pros & Cons
Best features
Description
Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.
Alloy navigator compared to Freshservice
Alloy navigator is a better solution based on percentage of positive reviews than Freshservice: 100 vs 94
Freshservice is easier to set up than Alloy navigator: 4.5 vs 4.0
Alloy navigator is more suitable for small businesses thanks to its good value for money than Freshservice: 4.5 vs 4.4
Alloy navigator is more versatile than Freshservice: 156 vs 132
Alloy navigator: Pros & Cons
Best features
Description
VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.
Vmware cloud director availability compared to Freshservice
Vmware cloud director availability is a better solution based on percentage of positive reviews than Freshservice: 100 vs 94
Vmware cloud director availability pricing plans are more competitive than Freshservice: 4.6 vs 4.4
Freshservice is better at number of features than Vmware cloud director availability: 132 vs 61
Vmware cloud director availability: Pros & Cons
Best features