21 Best Alternatives to Freshservice in March 2024

Alternatives & Competitors to Freshservice

Here are competitors or alternatives to Freshservice and other similar IT Management software. You need to consider some important factors when choosing a tool like Freshservice for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshservice that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshservice. Discover sofware like Slack, Freshdesk, Zendesk or Instatus.

List of Alternatives to Freshservice

From IT Management tools, we have selected the best alternatives to Freshservice based on reviews for each solution and similarities with Freshservice. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Freshservice

Slack has better positive reviews compared to Freshservice: 95 vs 94

Slack pricing plans are more competitive than Freshservice: 4.6 vs 4.4

Freshservice has more functions than Slack: 132 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

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logo freshdesk

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Freshservice

Freshdesk is better at customer service than Freshservice: 4.7 vs 4.5

Freshservice is better at value for money than Freshdesk: 4.4 vs 4.3

Freshservice is more versatile than Freshdesk: 132 vs 94

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
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logo zendesk

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Freshservice

Freshservice has more positive reviews than Zendesk: 94 vs 89

Freshservice is better at support than Zendesk: 4.5 vs 4.3

Freshservice is easy to use compared to Zendesk: 4.5 vs 4.3

Freshservice pricing plans are more competitive than Zendesk: 4.4 vs 4.2

Zendesk has more functions than Freshservice: 182 vs 132

Why is Zendesk a good alternative to Freshservice?

Zendesk serves as a compelling alternative to Freshservice for several reasons. Firstly, Zendesk's versatility allows it to cater to a broader spectrum of customer service needs beyond IT, such as sales, marketing, and customer support. Its modular design lets businesses customize it to fit their specific requirements. Secondly, Zendesk boasts a robust ticketing system, extensive automation capabilities, and a user-friendly interface, simplifying workflow management. It also offers a wide array of integrations and a strong focus on customer experience, with tools like Zendesk Chat and Zendesk Guide for knowledge management. In conclusion, Zendesk's adaptability, comprehensive feature set, and emphasis on enhancing customer interactions make it a strong contender for businesses seeking an alternative to Freshservice.

What's the difference between Zendesk and Freshservice?

Freshservice is a cloud-based ITSM tool suitable for small to large enterprises, offering a user-friendly interface and comprehensive functions like IT asset management, incident resolution, workflow automation, and a knowledge base. It excels in responding to tickets faster with canned responses and providing a basic ticket dashboard view for sorting and filtering tickets. Freshservice offers a free plan for up to 10 agents and pricing starting from $19...

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

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logo instatus

Description

The SaaS software Instatus allows any business to quickly create an attractive and relevant status page. This way, you can keep your customers informed of the status of services in real time.

Instatus compared to Freshservice

Instatus has better positive reviews than Freshservice: 100 vs 94

Instatus is better at customer support than Freshservice: 4.8 vs 4.5

Instatus is better at ease to use than Freshservice: 4.8 vs 4.5

Instatus is better at value for money than Freshservice: 4.9 vs 4.4

Freshservice is more versatile than Instatus: 132 vs 17

Instatus: Pros & Cons

Enhanced customer communication: Instatus provides a platform for seamless communication with your customers to keep them updated and satisfied
Streamlined project management: Instatus helps you stay organized and efficient in managing your startup's tasks and projects
Real-time monitoring and alerts: With Instatus, you can easily monitor your website's uptime, performance, and receive instant alerts
Limited features: Instatus may lack certain advanced features required for complex business needs
Potential integration issues: Integration with other software tools may be limited or challenging with Instatus
Scalability challenges: Instatus might struggle to handle large volumes of users or data as your business grows

Best features

  • - Easily automate your status

  • - Communicate your status with ease

  • - Quick and easy customization

  • - Inform customers in real time

  • - Build customer loyalty

  • - Get real-time SMS and email notifications

  • - Connect with popular chat platforms

Instatus pricing

Starter

Free

Enterprise

Contact sales

Pro

$20 / month

Business

$300 / month
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logo zenduty

Description

Zenduty is a powerful online platform that allows you to manage incidents in an optimal way. You minimize downtime, prevent and resolve all incidents that could negatively impact the service, all in record time.

Zenduty compared to Freshservice

Freshservice has more positive reviews than Zenduty: 94 vs 85

Zenduty is better at support than Freshservice: 4.6 vs 4.5

Freshservice has more features than Zenduty: 132 vs 36

Zenduty: Pros & Cons

Numerous integrations: Zenduty offers over 100 native software integrations
Various notification channels: You can receive incident alerts via email, SMS, phone, Slack and Microsoft Teams
For all types of companies: This incident management tool is suitable for SMEs and large companies
Limited escalation option: Options are only up and down, even after reassignment
Mobile alerts: There is a lack of alerts on mobile phones. It is necessary to configure phone calls, SMS or email

Best features

  • - Reliable, silent and relevant alerts

  • - Frictionless response

  • - A community forum

  • - Collaborative incident management

  • - A complete and ergonomic dashboard

  • - Seamless integrations

  • - Actionable insights

Zenduty pricing

Free

Starter

$5 / user / month

Growth

$14 / user / month

Enterprise

$21 / user / month
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logo freshworks

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Freshservice

Freshservice has more positive reviews than Freshworks: 94 vs 85

Freshworks is better at support than Freshservice: 4.6 vs 4.5

Freshservice has more features than Freshworks: 132 vs 52

Freshworks: Pros & Cons

Quick onboarding: Easy to learn, your employees can quickly start using it
Attractive pricing: This SaaS tool has attractive plans for all profiles
Automation features: The Sales and Marketing tool offers relevant workflow automation
Lack of third party integrations: Freshworks has a limited number of integrations
French translation: Some features show gaps in translation
Customer service: Freshworks customer service is sometimes unresponsive

Best features

  • - Improved ticket management

  • - Collaboration

  • - Analytics and reporting

  • - Automate your sales process

  • - Omnichannel support

  • - AI-powered chatbots

  • - Multilingual support

  • - Personalize interactions with your leads and customers

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logo sprinto

Description

The Sprinto solution centralizes all your security compliance needs. Any cloud-hosted enterprise can achieve must-have certifications in record time.

Sprinto compared to Freshservice

Freshservice has more positive reviews than Sprinto: 94 vs 85

Sprinto is easy to use compared to Freshservice: 5.0 vs 4.5

Sprinto pricing plans are more competitive than Freshservice: 4.8 vs 4.4

Freshservice is better at number of features than Sprinto: 132 vs 100

Sprinto: Pros & Cons

Support service: The support team is responsive and knowledgeable
Easy to use: The tool is easy to pick up, despite the existence of a learning curve
Compliance coverage: Numerous standards and certifications ensure international coverage
Resource consumption: The tool’s operation may slow down some other processes
User interface: The platform’s ergonomics could be improved
Missing features: Options for grouped updates in different places are missing

Best features

  • - Numerous integrations

  • - Streamlined reporting

  • - User-friendly interface

  • - Automation features

  • - A solution focused on priorities

  • - Assistance from competent experts

  • - Global compliance coverage

  • - Customizable dashboards

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logo eversql

Description

With EverSQL, your SQL queries are on average, 5 times faster. And there's no need to wait, these results are achieved within minutes of starting to use EverSQL.

EverSQL compared to Freshservice

Freshservice has more positive reviews than EverSQL: 94 vs 85

EverSQL is better at support than Freshservice: 4.6 vs 4.5

Freshservice has more options than EverSQL: 132 vs 52

Best features

  • - Optimization of SQL queries on demand

  • - Automated SQL query optimization

  • - Continuous performance indicators through AI

  • - Multi-platform support

  • - Query analysis dashboard

  • - Integration with GitHub

  • - SQL syntax checker

  • - Query results preview

EverSQL pricing

Free

Basic

$99 / month

Plus

$490 / month

Enterprise

$2149 / month
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logo jira

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to Freshservice

Freshservice has more positive reviews than Jira: 94 vs 90

Freshservice is better at support than Jira: 4.5 vs 4.0

Freshservice is more user friendly than Jira: 4.5 vs 4.0

Freshservice is better at value for money than Jira: 4.4 vs 4.3

Jira has more features than Freshservice: 151 vs 132

What's the difference between Jira and Freshservice?

Freshservice and Jira are two service desk tools that businesses can use to handle requests, resolve incidents, and track tickets. Freshservice stands out because it offers channels of communication such as chat, voice calls, email, and an online portal. This allows for communication-related to incidents. It also. Routes communications based on the seriousness of the problem and keep a record of all incidents...

Jira: Pros & Cons

Robust issue tracking: Jira excels at issue tracking, providing a comprehensive platform for creating, managing, and prioritizing tasks, bugs, and issues
Agile project management: Jira supports agile methodologies like Scrum and Kanban, offering features such as sprint planning, backlog management, and agile boards
Integration ecosystem: Jira integrates seamlessly with a wide range of third-party tools and services
Learning curve: Jira's extensive feature set can result in a steep learning curve, especially for new users
Pricing complexity: Jira's pricing structure, while flexible, can become complex for larger teams and organizations
User interface: Some users find Jira's user interface less intuitive and dated compared to newer project management tools

Best features

  • - Issue tracking

  • - Agile project management

  • - Custom workflows

  • - Reporting and dashboards

  • - Integration

  • - Advanced search and filters

  • - Custom fields and issue types

  • - Permissions and security

Jira pricing

Enterprise

Contact sales

Free

Standard

$8 / user / month

Premium

$15 / user / month
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logo spiceworks

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Freshservice

Freshservice has more positive reviews than Spiceworks: 94 vs 89

Freshservice is better at support than Spiceworks: 4.5 vs 4.0

Spiceworks pricing plans are more competitive than Freshservice: 4.6 vs 4.4

Freshservice is more versatile than Spiceworks: 132 vs 51

Spiceworks: Pros & Cons

Free IT management software: Spiceworks offers a suite of free IT management tools that can help you manage your IT infrastructure more efficiently
Active community and support: The software has a large and active community of IT professionals who actively participate in forums, discussions, and knowledge-sharing
Vendor-neutral platform: Spiceworks does not promote or favor specific IT vendors, allowing users to evaluate and choose the best solutions without bias
Advertisements and sponsored content: As a free platform, Spiceworks relies on advertising to support its operations which can be distracting for some users
Limited scalability for larger organizations: The software has limitations in terms of scalability for larger businesses with complex IT environments
Dependency on community support: Relying solely on community support for valuable assistance may not always guarantee immediate or comprehensive solutions for complex issues

Best features

  • - IT management made easy

  • - Community power

  • - App center

  • - Budget-saving solutions

  • - Self service portal

  • - Mobile access

  • - Patch management

  • - Issue auditing

  • - Security at your fingertips

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SysAid Logo

Description

Sysaid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure. With Sysaid, businesses can improve their overall efficiency, productivity, and customer satisfaction by effectively managing and resolving IT issues, tracking assets, and implementing proactive IT service management practices.

Sysaid compared to Freshservice

Freshservice is a better solution based on percentage of positive reviews than Sysaid: 94 vs 92

Sysaid is more suitable for small businesses thanks to its good value for money than Freshservice: 4.5 vs 4.4

Freshservice is more versatile than Sysaid: 132 vs 92

Sysaid: Pros & Cons

Time-saving: Sysaid automates and streamlines IT service management, freeing up your time to focus on more important tasks
Improved productivity: Sysaid's comprehensive ticketing system ensures efficient communication and collaboration, leading to increased productivity in your business.
Cost-effective: With Sysaid, you get value for money by accessing a wide range of IT service management features at an affordable price
Limited Integration: Sysaid may have limited integration options with other software, restricting its flexibility and potential productivity gains
Higher Cost: The pricing structure of Sysaid may be prohibitive for startups with limited budgets, making it less affordable compared to other alternatives.
Steeper Learning Curve: The complexity of Sysaid may require additional time and effort to fully grasp and utilize its features effectively

Best features

  • - Knowledge Base

  • - Instant IT Support

  • - Effortless Asset Management

  • - Streamlined Incident Management

  • - Insightful Reporting

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Trainual Logo

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to Freshservice

Freshservice has more positive reviews than Jira service management: 94 vs 91

Freshservice is better at support than Jira service management: 4.5 vs 4.3

Freshservice is easier to use than Jira service management: 4.5 vs 4.2

Freshservice is more suitable for small businesses thanks to its good value for money than Jira service management: 4.4 vs 4.3

Freshservice has more functions than Jira service management: 132 vs 107

Jira service management: Pros & Cons

Efficient project management: Jira Service Management allows you to smoothly manage and track all your projects
Scalability and customization: Jira Service Management can be easily scaled and customized to fit the unique needs of your business.
Seamless collaboration: Jira Service Management facilitates team coordination, enabling seamless collaboration and effective communication
Steep learning curve: It can take time and effort for inexperienced users to become proficient in using Jira Service Management effectively
Expensive pricing: The cost of Jira Service Management may be prohibitive for young entrepreneurs with tight budgets.
Limited customization options: Jira Service Management may not offer enough flexibility to tailor the software to specific business needs

Best features

  • - Power Ticket Management

  • - Flexible Customization

  • - Seamless Collaboration

  • - Insightful Analytics

  • - Time-Saving Automation

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Kaseya VSA Logo

Description

Kaseya brings efficient and comprehensive IT management solutions to businesses, empowering them to effectively manage and secure their IT environments. With a wide range of features and capabilities, Kaseya helps businesses streamline their processes, enhance productivity, and minimize downtime, ultimately driving growth and success.

Kaseya compared to Freshservice

Freshservice is a better solution based on percentage of positive reviews than Kaseya: 94 vs 77

Freshservice is a better solution for customer support than Kaseya: 4.5 vs 3.6

Freshservice is easier to set up than Kaseya: 4.5 vs 3.6

Freshservice is more suitable for small businesses thanks to its good value for money than Kaseya: 4.4 vs 3.7

Freshservice is more versatile than Kaseya: 132 vs 129

Kaseya: Pros & Cons

Time-saving automation: Kaseya automates routine tasks, allowing you to focus on growth
Scalability and flexibility: Kaseya easily adapts to your business needs as it grows
Centralized management: With Kaseya, you can efficiently manage all your IT systems from one platform.
Limited scalability: Kaseya may struggle to handle large amounts of data and users as your business grows
Complex setup and implementation: Setting up and integrating Kaseya into your existing systems may be time-consuming and challenging
High cost: Kaseya's pricing may be prohibitive for young entrepreneurs with a limited budget.

Best features

  • - Integrated Backup and Disaster Recovery

  • - All-in-One Business Management Solution

  • - Remote Monitoring and Management

  • - Automated Patch Management

  • - Powerful Endpoint Security

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logo servicenow

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Freshservice

Freshservice has better positive reviews compared to ServiceNow: 94 vs 93

Freshservice is better at customer service than ServiceNow: 4.5 vs 4.3

Freshservice is easy to use compared to ServiceNow: 4.5 vs 4.1

Freshservice pricing plans are more competitive than ServiceNow: 4.4 vs 4.2

Freshservice has more features than ServiceNow: 132 vs 66

What's the difference between ServiceNow and Freshservice?

Freshservice offers a more affordable and user-friendly ticket management system that is particularly suitable for small to medium-sized organizations. It provides basic ticket management capabilities that allow IT teams to efficiently handle and resolve customer requests and incidents. In terms of reprts, the platform focuses on simplicity making it easy to access the needed data, with predefined reports and dashboards. Moreover, the...

ServiceNow: Pros & Cons

Comprehensive platform: ServiceNow offers an all-in-one platform with a wide range of IT service management and business process automation tools
Customization: The platform provides extensive customization options, allowing organizations to tailor workflows and applications to their specific needs
Automation and efficiency: ServiceNow's automation capabilities streamline processes, improve productivity, and reduce manual work, resulting in cost savings
Complexity: ServiceNow can be complex, particularly for smaller organizations, and may require dedicated resources for implementation and ongoing management
Cost: While it offers robust features, ServiceNow can be expensive, especially for smaller businesses, and may not be cost-effective for all organizations
Learning curve: The platform's rich feature set can lead to a steep learning curve for users and administrators, potentially slowing down adoption

Best features

  • - Incident management

  • - Asset management

  • - Automation and workflow

  • - Change management

  • - Self-service knowledge base

  • - Reporting and analytics

  • - Service catalog

  • - Multichannel support

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cleanmymac x logo

Description

CleanMyMac X is a powerful, all-in-one utility software designed to clean, optimize, and maintain your Mac. It scans every inch of your system, removing junk files, malware, and unnecessary data that can slow down your computer. It also includes optimization tools to improve system performance and speed. CleanMyMac X is user-friendly, making it easy for anyone to keep their Mac clean and running smoothly.

Cleanmymac x compared to Freshservice

Cleanmymac x is better at customer service than Freshservice: 4.7 vs 4.5

Cleanmymac x is more suitable for small businesses thanks to its good value for money than Freshservice: 4.7 vs 4.4

Freshservice is more versatile than Cleanmymac x: 132 vs 94

Cleanmymac x: Pros & Cons

Efficient Cleaning: CleanMyMac X effectively scans and cleans up your system, removing junk files, reducing system clutter and freeing up storage space
Advanced Uninstaller: It features an advanced uninstaller that completely removes apps and their associated files, ensuring no remnants are left behind
Malware Protection: CleanMyMac X also offers robust malware protection, detecting and removing various types of malware to keep your Mac safe.
High cost: CleanMyMac X is relatively expensive compared to other similar software
Limited free version: the free version of the software has very limited functionality, requiring users to purchase the full version for complete access
Potential for accidental deletion: The software might sometimes delete important files if not used properly.

Best features

  • - System Optimization

  • - Comprehensive Scanning

  • - Health Monitoring

  • - Malware Removal

  • - App Management

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manageengine servicedesk plus logo

Description

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to Freshservice

Freshservice has more positive reviews than Manageengine servicedesk plus: 94 vs 87

Freshservice is better at support than Manageengine servicedesk plus: 4.5 vs 4.0

Freshservice is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0

Freshservice is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.4 vs 4.2

Freshservice has more options than Manageengine servicedesk plus: 132 vs 75

Manageengine servicedesk plus: Pros & Cons

Comprehensive ITSM Suite: ManageEngine ServiceDesk Plus offers a complete set of ITIL process modules, including incident management, problem management, change management, and CMDB
Streamlined Workflow Automation: The software allows users to automate ticket workflows, approvals, and SLAs, reducing manual efforts and increasing efficiency
Robust Reporting Capabilities: With its advanced analytics and customizable dashboards, ServiceDesk Plus provides insightful reports for better decision-making and IT service performance tracking.
Complex interface: The user interface of ManageEngine ServiceDesk Plus can be complex and difficult to navigate for some users, especially those who are not tech-savvy
Limited customization: While the software offers a range of features, there are limitations to how much these can be customized to suit individual business needs
Performance issues: Some users have reported occasional lags and slow performance, which can affect productivity and efficiency.

Best features

  • - Comprehensive IT Service Management

  • - Incident, Problem, and Change Management

  • - Robust Project Management

  • - Asset Management

  • - Customizable Reporting Capabilities

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ntranet logo

Description

ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.

Ntranet compared to Freshservice

Ntranet has better positive reviews compared to Freshservice: 97 vs 94

Ntranet is better at customer service than Freshservice: 5.0 vs 4.5

Ntranet is more suitable for small businesses thanks to its good value for money than Freshservice: 4.6 vs 4.4

Freshservice is better at number of features than Ntranet: 132 vs 102

Ntranet: Pros & Cons

Improved Communication: ntranet software facilitates better internal communication by providing a centralized platform for employees to share and access information
Enhanced Collaboration: The software enables team members to work together on projects, share documents, and provide updates in real time
Increased Efficiency: ntranet streamlines business processes by automating routine tasks, reducing paperwork, and minimizing errors.
Limited Accessibility: ntranet is an intranet-based software, which means it can only be accessed within a specific network, limiting the ability for remote access
High Maintenance Cost: Maintaining an intranet system like ntranet can be expensive as it requires regular updates, security checks, and potential hardware upgrades
Lack of Scalability: As a company grows, the ntranet software may not be able to scale up to meet the increased demands, potentially requiring a complete system overhaul.

Best features

  • - User-Friendly Interface

  • - Document Management

  • - Project Management Tools

  • - Integration Capabilities

  • - Robust Security Measures

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hsi donesafe logo

Description

Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.

Hsi donesafe compared to Freshservice

Hsi donesafe is a better solution based on percentage of positive reviews than Freshservice: 97 vs 94

Hsi donesafe is more suitable for small businesses thanks to its good value for money than Freshservice: 4.8 vs 4.4

Hsi donesafe has more features than Freshservice: 198 vs 132

Hsi donesafe: Pros & Cons

Ease of Use: HSI Donesafe is designed with a user-friendly interface, making it easy for all users to navigate and operate
Comprehensive Solution: This software offers a comprehensive solution for health, safety, and environment (HSE) management, which includes incident reporting, risk management, and compliance tracking
Customizability: HSI Donesafe allows for customization to fit the specific needs and requirements of different businesses.
Limited Customization: The software offers limited customization options which can be a drawback for businesses with specific needs
High Learning Curve: The software is not very user-friendly and requires a significant amount of time to learn and understand its functionalities
Expensive: HSI Donesafe is relatively expensive compared to other similar software in the market, making it less accessible for small and medium-sized businesses.

Best features

  • - Cloud-Based

  • - Versatility

  • - Customizability

  • - Real-Time Analytics

  • - Integration Capabilities

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syxsense logo

Description

Syxsense is a cloud-based IT management and MSP software that allows businesses to view and manage all their IT assets from a single dashboard. It offers features like patch management, remote desktop, software distribution, and vulnerability scanning. It also provides real-time alerts for any changes or threats, ensuring the security and efficiency of your IT infrastructure.

Syxsense compared to Freshservice

Syxsense is a better solution based on percentage of positive reviews than Freshservice: 95 vs 94

Syxsense is more suitable for small businesses thanks to its good value for money than Freshservice: 4.6 vs 4.4

Freshservice has more functions than Syxsense: 132 vs 127

Syxsense: Pros & Cons

Real-time visibility: Syxsense provides real-time visibility into the IT environment, allowing for immediate identification and resolution of issues
Cloud-based solution: Being a cloud-based solution, Syxsense allows for remote management of devices, eliminating the need for physical presence or complex VPN setups
Patch management: Syxsense offers comprehensive patch management capabilities, ensuring that all devices are up-to-date and secure from vulnerabilities.
Limited third-party integrations: Syxsense may not integrate well with some third-party applications, limiting its functionality
Complex interface: Some users have reported that the user interface is not very intuitive and can be difficult to navigate
High costs: The pricing of Syxsense is considered high compared to other similar software in the market.

Best features

  • - Cloud-Based IT Management

  • - Endpoint Management and Security Vulnerability Scanning

  • - Automated Patch Management

  • - Remote Desktop Sharing and IT Asset Management

  • - Powerful Automation Capabilities

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alloy navigator logo

Description

Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.

Alloy navigator compared to Freshservice

Alloy navigator is a better solution based on percentage of positive reviews than Freshservice: 100 vs 94

Freshservice is easier to set up than Alloy navigator: 4.5 vs 4.0

Alloy navigator is more suitable for small businesses thanks to its good value for money than Freshservice: 4.5 vs 4.4

Alloy navigator is more versatile than Freshservice: 156 vs 132

Alloy navigator: Pros & Cons

Comprehensive IT Asset Management: Alloy Navigator offers a complete solution for managing the entire lifecycle of hardware and software assets
Robust Workflow Automation: The software provides powerful automation tools that streamline IT operations, reducing manual work and increasing efficiency
Detailed Reporting and Analysis: Alloy Navigator provides in-depth insights into IT infrastructure with customizable reports and dashboards, aiding in data-driven decision making.
Complex setup process: Alloy Navigator can be quite complex to set up and may require technical expertise
Limited customization: Although the software offers some customization options, they are limited and may not meet the specific needs of all businesses
High cost: Alloy Navigator is relatively expensive compared to other similar software, which may be a barrier for small businesses or startups.

Best features

  • - Comprehensive IT Service Management

  • - Robust Ticketing System

  • - Detailed Asset Management

  • - Network Inventory Capabilities

  • - Flexible Workflow Process Automation

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vmware cloud director availability logo

Description

VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.

Vmware cloud director availability compared to Freshservice

Vmware cloud director availability is a better solution based on percentage of positive reviews than Freshservice: 100 vs 94

Vmware cloud director availability pricing plans are more competitive than Freshservice: 4.6 vs 4.4

Freshservice is better at number of features than Vmware cloud director availability: 132 vs 61

Vmware cloud director availability: Pros & Cons

Simplified Disaster Recovery: VMware Cloud Director Availability provides a simple and secure solution for disaster recovery, reducing the risk of data loss and minimizing downtime
Scalability: The software allows businesses to easily scale their operations up or down depending on their needs, providing flexibility and efficiency
Cost-Effective: VMware Cloud Director Availability eliminates the need for a secondary disaster recovery site, reducing infrastructure and management costs.
Complex setup process: VMware Cloud Director Availability can be complex and time-consuming to set up, especially for those without extensive technical knowledge
High costs: The software can be quite expensive, making it less accessible for smaller businesses or those with tight budgets
Limited compatibility: VMware Cloud Director Availability may not be compatible with all systems or software, which could limit its functionality and usability.

Best features

  • - Disaster Recovery

  • - Simplified Onboarding

  • - Scalability

  • - Multi-tenant

  • - Interoperability

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