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Front

Customer Communication Center

With Front, your teams will no longer waste time managing customer requests. With its unique inbox, workflows and automations, your teams can focus on what really matters: providing quick and quality replies to your customers.

General information about Front

Front is an exceptional tool that allows your teams to engage collaboratively on customer requests received via email, all from a singular, user-friendly inbox. It revolutionizes the way businesses engage with their customers, making communication relevant and efficient. 


Its intuitive interface ensures that even novices can quickly navigate through the system. From effortlessly managing requests, to collaborating effectively via exchanging messages on dedicated emails, or merely viewing the real-time status of emails, Front has it all for you. This cutting-edge technology fosters seamless operation among team members, making business operations smooth.


Furthermore, Front optimizes your team's potential by offering automated email management. This advanced feature eliminates the time-consuming process of manually sorting through emails, ensuring your team can focus on more strategic tasks. Your employees save a significant amount of time, increasing productivity, and enabling them to accomplish more within the same timeframe. 


Moreover, the option of predefined messages means your customers receive quick responses tailored to their queries. It eliminates the frustration of long response times and dramatically improves your company's customer service standard. 


Using Secret, you can find the best deals on high-performing SaaS like Front, unlocking the key to your business' acceleration and growth.

See alternatives to Front like Zendesk or Intercom.
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Secret's take about Front

Interacting with your customers can be like a game of ‘Rock, Paper, Scissors’ - you confidently throw ‘Expert Knowledge’, they counter with ‘Technical Difficulties’, and you both end up playing ‘Wait, what’s the question again?’ ✂️🤔

What is Front?

Front is a collaborative customer communications platform that helps you and your teams manage emails, chat messages, social media interactions and other communication channels in one, centralized hub 💬 This software not only streamlines your customer communication workflows, but it also improves your team collaboration. Your teams have access to a shared inbox where they can view and respond to messages from different channels in real-time. Message assignment, internal comments and message templates are all features built to enhance your collaboration and ensure the efficient handling of your customer inquiries 👥 What’s more, Front offers many different integration options to facilitate your workflow even further, with tools like Aircall, Asana and Intercom. Provide top-notch customer service and manage your customer interactions effortlessly 📊📱

Our opinion about Front:

Front’s customer communications solution ensures that you don’t miss any customer requests or opportunities so your email inbox doesn’t look as daunting! 📧 The SaaS tool’s intuitive interface makes it easy for your teams, support, operations, sales or otherwise, to manage and respond to customer inquiries from multiple channels from one centralized platform. Front even provides great resources for you to take advantage of and get the most out of the software, like the Front Academy, the Developer Portal and Channel Partnerships to drive your new startup. Start improving your customer response times and enhance your team’s efficiency so your customer has the best possible experience! 🚀

Front Pricing:

Front provides different pricing plans for businesses and smaller teams to choose from when it comes to their customer communications. Each plan consists of different features that your startup may need, like omnichannel communications, onboarding and collaborative inboxes 💲

- More details about Front's pricings
Best Front alternatives:

Top alternatives to Front’s customer communications software include Help Scout, Zendesk, Freshdesk and Intercom. Discover great deals for these tools and more on Secret to start saving! 🔍💡

- More alternatives to Front
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Mary O'Brien

Customer Success Manager

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What is Front used for?

Front is a game-changer for small businesses, streamlining customer communication and collaboration. Imagine a team working together on a customer's email request, all from one shared inbox. This tool not only simplifies email management but also boosts productivity by automating the sorting process. For example, a small e-commerce business can handle customer inquiries more efficiently, with predefined messages ensuring quick, personalized responses. The real-time status of emails allows for immediate action, reducing response times and enhancing customer satisfaction. Plus, the intuitive interface makes it easy for anyone to use, regardless of their tech skills. With Front, small businesses can focus on strategic tasks and growth, rather than getting bogged down in email management.

Front pricing

Starter

$19

/ user / month

2 to 10 seats

Omnichannel messaging

Team collaboration

Calendar and one click meeting scheduling

Growth

$59

/ user / month

Minimum 5 seats

Guided rule templates that automate your repeated workflows

Omnichannel communications

Easy to use, collaborative inbox

Scale

$99

/ user / month

Minimum 20 seats

Flexible rule options, including a custom rule builder and smart rules with dynamic variables

Detailed insights with accountbased analytics to optimize each customer’s experience

Enterprise grade security and compliance

Premier

$229

/ user / month

Minimum 50 seats

Highest usage caps across all features

Additional success services, including Premier Onboarding

Custom Build Hours (including API advisory and integration development)

Front features

Optimize customer communication

  • Optimize customer service efficiency

    Thanks to the creation of custom workflows, automate e-mail management and assignment so your team can focus on responding to customers as quickly as possible. They see the progress of each message so that they never miss any, and manage all the demands from a single inbox.

  • Collaborate closely with your team

    Allow your team members to collaborate on e-mails. You can manage permissions and access rights, and let your team see who is working on which message.

  • Analyze team performance

    Get all the data your need about customer experience, team performance and workload to start improving your customer service standards.

  • Streamline communication with canned responses

    Quickly respond to frequently asked questions by creating pre-written responses that your team can use to ensure consistency and reduce response times.

  • Prioritize important messages with rules and filters

    Front allows you to set up rules and filters to automatically prioritize incoming messages based on criteria such as sender, subject, or keywords.

  • Manage customer inquiries across multiple channels

    Front lets you manage customer inquiries from email, social media, SMS, and more all from one inbox. This makes it easier to track and respond to all customer inquiries in a timely manner.

  • Secure data and ensure compliance

    Front ensures daily backups and uses encryption, and is also SOC 2 and GDPR compliant.

  • More than 100 integrations

    You can integrate Front with 100 different apps for better customer management.

Front: Pros & Cons

Pros

  • Unified communication hub: Front’s centralized hub allows you to manage various communication channels, including email, team collaboration, and social media
  • Advanced collaboration features: The platform offers advanced features such as shared inboxes, internal comments, and assignment capabilities for enhanced teamwork
  • Integration capabilities: Front integrates with a wide range of SaaS tools, including CRMs, help desks, and project management platforms

Cons

  • Steeper learning curve: Front’s extensive features and capabilities may require training for users who are new to the platform
  • Pricing structure: The software’s pricing plans are not suitable for smaller businesses with limited resources
  • Occasional performance issues: Some users have reported some issues, such as slow loading times or occasional glitches

Why is Front better than other Customer Experience software?

Front has better positive reviews than Shift: 91 vs 88

Front has more options than Shift: 128 vs 34

Front has better positive reviews compared to Intercom: 91 vs 90

Front pricing plans are more competitive than Intercom: 4.2 vs 4.0

Front has better positive reviews than Microsoft outlook: 91 vs 90

Front is better at customer support than Microsoft outlook: 4.5 vs 4.0

Front has better positive reviews compared to Zoho Mail: 91 vs 90

Front is better at number of features than Zoho Mail: 128 vs 21

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