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HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

(0 reviews)

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

General information about HelpCrunch

With over 300 user reviews and 4.9/5 average rating, HelpCrunch is now a mature customer communication platform that provides you with all the tools you need to generate more leads and sales on your website, boost user engagement, and provide excellent customer support 24/7. If you need help migrating from a previous solution, the support team is happy to help you with this and answer any other questions.

See alternatives to HelpCrunch like Freshdesk or LiveAgent.
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Secret's take about HelpCrunch

Help desks are probably the only place where ‘Have you tried offering your computer a cookie?’ is a legitimate troubleshooting suggestion 🍪 And, if all else fails, we have the other reliable solution: turning it on and off again. If that doesn’t work, then I don’t know what to tell you 🤷‍♂️

What is HelpCrunch?

HelpCrunch is a customer communication platform that offers you a combination of live chat, email marketing automation, and a help desk ticketing system 📞📧 It is designed to help you effectively engage with your customers, provide customer support, and boost customer satisfaction. Leverage the power of the software’s live chat and communicate with website visitors and customers in real-time. Your agents can engage in proactive chat, handle multiple conversations simultaneously, and use canned responses for quicker & consistent replies. You can also send targeted email campaigns to your customer base, designing with email templates, segmenting your customers lists, and tracking email performance. Streamline your customer communications and support processes in one unified platform 📊

Our opinion about HelpCrunch:

HelpCrunch is a suitable solution for many types of business across different industries, in particular e-commerce businesses, SaaS companies, startups, and small businesses 💼 Use HelpCrunch’s tool to provide real-time support during your customer’s shopping process, and handle post-purchase inquiries and issues. The software allows you to provide personalized support to your users, establishing a strong customer support foundation without the need for extensive resources. You can also give some power to your users through a knowledge base or FAQ section, providing self-help resources to your customers so they can find answers to their questions independently. Provide personalized experiences to your users and show them you care! 🙌

HelpCrunch Pricing:

HelpCrunch has 3 pricing plans available for you to choose from, with different features available according to your startup’s needs 💰

- More details about HelpCrunch's pricings
Best HelpCrunch alternatives:

Top alternatives to HelpCrunch’s customer communication software include Intercom, Zendesk, Freshdesk and LiveAgent. Discover great offers for these types of tools and more on Secret to start saving! 🔍

- More alternatives to HelpCrunch
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Mary O'Brien

Customer Success Manager

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What is HelpCrunch used for?

HelpCrunch is a comprehensive customer communication platform, highly rated by users for its effectiveness in driving lead generation and sales. Small businesses can leverage its 24/7 customer support feature to ensure seamless customer experience. For instance, an online retail store can use HelpCrunch to promptly address customer queries about product details or delivery status, thereby enhancing customer satisfaction and loyalty. The platform also aids in boosting user engagement, which can translate into increased website traffic and sales conversions. Plus, the support team offers assistance in migrating from previous systems, making the transition smooth and hassle-free.

HelpCrunch pricing

Unlimited

Contact sales

Unlimited team members

50,000 emails

Unlimited widgets

Unlimited auto messages

Basic

$176

/ month

10 team members

1,000 emails

1 widget

3 auto messages (chat & email)

Pro

$290

/ month

10 team members

5,000 emails

5 widgets

25 auto messages (chat & email)

HelpCrunch features

  • Email marketing

    Grow your business with targeted email campaigns that help you to engage with your audience and increase conversions.

  • Help desk

    Simplify your customer support efforts with a comprehensive help desk that streamlines your communication and tracks all customer interactions.

  • Mobile apps

    Stay connected with your customers on the go with mobile apps that enable you to manage conversations, monitor feedback, and provide instant support.

  • Automated messages

    Save time and streamline your workflow with automated messages that provide helpful information and callbacks to customers.

  • Feedback collection

    Get insights into what your customers are thinking with feedback collection tools that enable you to gather their opinions and make informed decisions.

  • Integrations

    Integrate with your existing tools and platforms to increase your productivity and simplify your workflow.

  • Reporting and analytics

    Monitor your performance and track your progress with detailed reporting and analytics that provide actionable insights and help you to make data-driven decisions.

  • Live chat

    Connect with your customers in real-time through a live chat feature that allows you to quickly respond to inquiries and provide exceptional customer service.

HelpCrunch reviews

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HelpCrunch: Pros & Cons

Pros

  • All-in-one customer communication platform: HelpCrunch offers a comprehensive platform for customer communication, including live chat, email marketing automation, and knowledge bases
  • Customizable chat widgets and email templates: The platform provides customization options for chat widgets and templates to represent your brand
  • Automation and targeted messaging: HelpCrunch offers automation features, such as chat triggers and email campaigns, to engage with customers at the right time

Cons

  • Pricing structure: The software’s pricing plans may not be suitable for all businesses, in particular those with more limited budgets
  • Integration limitations: The number of integrations available on HelpCrunch is limited and may not be suitable for businesses with specific requirements
  • Learning curve for advanced features: HelpCrunch’s advanced features and customization options may require additional learning and technical support

Why is HelpCrunch better than other Customer Support software?

HelpCrunch has better positive reviews compared to Freshdesk: 98 vs 94

HelpCrunch is better at customer service than Freshdesk: 5.0 vs 4.7

HelpCrunch has more positive reviews than Zoho Desk: 98 vs 93

HelpCrunch is better at support than Zoho Desk: 5.0 vs 4.5

HelpCrunch has more positive reviews than LiveAgent: 98 vs 97

HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8

HelpCrunch is a better solution based on percentage of positive reviews than Smartsupp: 98 vs 95

HelpCrunch is a better solution for customer support than Smartsupp: 5.0 vs 4.5

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