30 Best Alternatives to LiveAgent in March 2024

Alternatives & Competitors to LiveAgent

Here are competitors or alternatives to LiveAgent and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveAgent for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveAgent that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveAgent. Discover sofware like Zoho, HubSpot, Freshdesk or LiveChat.

List of Alternatives to LiveAgent

From Customer Support tools, we have selected the best alternatives to LiveAgent based on reviews for each solution and similarities with LiveAgent. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo zoho

Description

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to LiveAgent

LiveAgent is a better solution based on percentage of positive reviews than Zoho: 97 vs 85

LiveAgent is a better solution for customer support than Zoho: 4.8 vs 4.6

LiveAgent pricing plans are more competitive than Zoho: 4.6 vs 4.3

Zoho is better at number of features than LiveAgent: 85 vs 62

Zoho: Pros & Cons

Easy to use: The Zoho platform is ergonomic and easy to learn
Competitive pricing: Pricing plans are affordable, and Zoho offers a free package
Comprehensive solution: Workflow tools cover marketing, customer service, emailing, inventory and social networking
AI assistant: The AI assistant doesn't add much to the platform.
Software integration: No integration is possible with the free plan.
Technical documentation: It is sometimes difficult to find all the documentation you need when you need it.

Best features

  • - Centralize your needs

  • - Accelerate sales across all channels

  • - Optimize your company finances

  • - Collaborate seamlessly

  • - Manage employees

  • - Manage your projects efficiently

  • - Deploy marketing campaigns

  • - Offer quality customer service

  • - Develop customized applications

Zoho pricing

Free

Enterprise

Contact sales

Basic

$59 / month

Standard

$119 / month

Professional

$299 / month
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logo hubspot

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to LiveAgent

LiveAgent has more positive reviews than HubSpot: 97 vs 93

LiveAgent is better at support than HubSpot: 4.8 vs 4.4

LiveAgent is easier to use than HubSpot: 4.5 vs 4.4

LiveAgent is more suitable for small businesses thanks to its good value for money than HubSpot: 4.6 vs 4.3

HubSpot: Pros & Cons

All-in-one solution: HubSpot’s suite integrates CRM, marketing and sales features
Customization: The platform allows you to customize many elements to suit your business and sales processes
Free features: HubSpot’s Core CRM tool is available for free
Pricing plans: From one plan to another, the price difference can be significant
Marketing Automation : Deploying workflows can be time consuming and complex
Integration fees: These fees are in addition to the monthly fees and can be expensive

Best features

  • - Reporting and analytics

  • - Lead scoring and segmentation

  • - Automation and workflows

  • - Content management

  • - Integrations and API

  • - Sales pipeline management

  • - Sales email tracking and templates

  • - Predictive lead scoring

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logo freshdesk

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to LiveAgent

LiveAgent has better positive reviews compared to Freshdesk: 97 vs 94

LiveAgent is better at customer service than Freshdesk: 4.8 vs 4.7

LiveAgent is better at value for money than Freshdesk: 4.6 vs 4.3

Freshdesk is more versatile than LiveAgent: 94 vs 62

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
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logo livechat

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to LiveAgent

LiveAgent has better positive reviews compared to LiveChat: 97 vs 96

LiveAgent is better at customer service than LiveChat: 4.8 vs 4.6

LiveChat is more user friendly than LiveAgent: 4.7 vs 4.5

LiveAgent is better at value for money than LiveChat: 4.6 vs 4.5

LiveAgent has more options than LiveChat: 62 vs 59

Why is LiveChat a good alternative to LiveAgent?

LiveChat is a great alternative to LiveAgent because of its simple and easy-to-use interface. The platform offers seamless integrations with other business software and features customizable chat windows, automated greetings, and chat transcripts. Unlike LiveAgent, LiveChat has a more straightforward pricing model, making it easier to understand and set up. Its reporting and analytics tools provide valuable insights for businesses of all sizes, helping them measure the success of their customer service efforts. With its excellent customer support and user-friendly platform, LiveChat is an excellent option for businesses looking to improve their customer engagement and support.

What are the differences between LiveChat and LiveAgent?

LiveChat and LiveAgent are both customer service solutions, but they have different focuses and features. LiveChat is primarily a live chat software, specializing in real-time customer support and sales interactions. It's excellent for businesses looking to engage with website visitors through chat and optimize conversions. In contrast, LiveAgent is a comprehensive customer support platform that includes live chat functionality along with ticketing, email support, and call center features. It provides a broader range of customer service channels and tools, making it suitable for businesses seeking an all-in-one solution for managing customer interactions across various channels. The choice between the two depends on your specific needs, with LiveChat excelling in live chat interactions and LiveAgent offering a more comprehensive customer support suite.

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
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logo intercom

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to LiveAgent

LiveAgent has better positive reviews compared to Intercom: 97 vs 90

LiveAgent is better at customer service than Intercom: 4.8 vs 4.5

LiveAgent is more suitable for small businesses thanks to its good value for money than Intercom: 4.6 vs 4.0

Intercom is more versatile than LiveAgent: 159 vs 62

Why is Intercom a good alternative to LiveAgent?

Intercom is a great alternative to LiveAgent because it offers an all-in-one platform that can handle customer communication, sales automation, and customer support. With Intercom, you get advanced messaging features like smart campaigns, chatbots, and live chat. You can also manage leads and automate repetitive tasks like booking appointments, sending emails, and collecting customer data. Intercom also provides detailed analytics and reports to help you track your performance and make data-driven decisions. In comparison, LiveAgent has fewer features and is more focused on traditional ticketing systems and chat support. Overall, if you want a comprehensive solution that covers various aspects of customer communication, Intercom is a better choice than LiveAgent.

What are the differences between Intercom and LiveAgent?

Intercom and LiveAgent are distinct customer engagement platforms with unique features. Intercom is renowned for its live chat and messaging capabilities, prioritizing real-time communication with customers. It excels in user segmentation and personalized messaging, making it ideal for businesses focused on customer engagement and marketing. LiveAgent, conversely, offers a comprehensive, all-in-one customer support platform with live chat, ticketing, email, and call center functionalities. It emphasizes efficient support operations and multi-channel communication. The choice depends on your specific needs; Intercom is suitable for businesses seeking robust customer engagement, while LiveAgent is better suited for those looking for a consolidated, multi-channel support solution.

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
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logo front

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to LiveAgent

LiveAgent has better positive reviews than Front: 97 vs 91

LiveAgent is better at customer support than Front: 4.8 vs 4.5

LiveAgent is more suitable for small businesses thanks to its good value for money than Front: 4.6 vs 4.2

Front has more features than LiveAgent: 128 vs 62

Front: Pros & Cons

Unified communication: Front centralizes all messaging and communication channels into one platform
Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
Customization and integration: Front offers customizable workflows and integrates with various tools
Learning curve: New users may find the array of features and integrations overwhelming
Cost: For small businesses or startups, the cost of Front may be a consideration
Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive

Best features

  • - Unified inbox

  • - Collaboration tools

  • - Automated routing

  • - Customizable workflows

  • - Insightful analytics

  • - Integrated apps

  • - Email templates

  • - Advanced search and archiving

Front pricing

Starter

$19 / user / month

Growth

$59 / user / month

Scale

$99 / user / month

Premier

$229 / user / month
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logo help scout

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to LiveAgent

LiveAgent has better positive reviews than Help Scout: 97 vs 95

LiveAgent is better at customer support than Help Scout: 4.8 vs 4.7

Help Scout's user interface is more convenient than LiveAgent: 4.7 vs 4.5

LiveAgent pricing plans are more competitive than Help Scout: 4.6 vs 4.4

Help Scout has more functions than LiveAgent: 71 vs 62

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
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logo zendesk

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to LiveAgent

LiveAgent has more positive reviews than Zendesk: 97 vs 89

LiveAgent is better at support than Zendesk: 4.8 vs 4.3

LiveAgent is easy to use compared to Zendesk: 4.5 vs 4.3

LiveAgent pricing plans are more competitive than Zendesk: 4.6 vs 4.2

Zendesk has more functions than LiveAgent: 182 vs 62

Why is Zendesk a good alternative to LiveAgent?

Zendesk is a great alternative to LiveAgent because it offers a user-friendly platform that can adapt to your business needs. It provides a comprehensive set of features that can help you manage your customer service efficiently, including ticket management, chat support, and knowledge base. Zendesk's reporting and analytics tools also help you gather valuable insights about your customers and your team's performance. Additionally, Zendesk's integrations with other software tools make it easy to streamline your processes and communication channels. Overall, Zendesk offers a reliable solution for businesses looking to improve their customer support and streamline their operations.

What are the differences between Zendesk and LiveAgent?

Zendesk and LiveAgent are distinct customer support solutions, each with unique strengths. Zendesk offers a versatile and scalable platform, renowned for its comprehensive ticketing system, knowledge base, and customer self-service options. It excels in analytics and reporting, allowing businesses to gain deep insights into customer interactions. LiveAgent, on the other hand, provides an all-in-one customer support platform with live chat, ticketing, email, and call center functionalities, emphasizing multi-channel support. LiveAgent's strength lies in its unified approach, offering a centralized hub for customer communication. The choice depends on specific needs; Zendesk suits those looking for robust analytics, while LiveAgent is ideal for integrated, multi-channel support.

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

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logo freshchat

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to LiveAgent

LiveAgent has better positive reviews than Freshchat: 97 vs 79

LiveAgent is better at customer support than Freshchat: 4.8 vs 4.2

LiveAgent is better at value for money than Freshchat: 4.6 vs 4.0

Freshchat has more options than LiveAgent: 79 vs 62

Freshchat: Pros & Cons

Ease of use: The interface is easy to learn and intuitive
Customization: The chat window can be modified according to your needs and desires
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Price: The software is more expensive than most of its competitors
Mobile: The mobile experience is less conclusive than the desktop version
Missing integrations: Some users need specific integrations that are not present

Best features

  • - Respond quickly to customer requests with the chatbot

  • - Optimize team management

  • - Get real-time performance reports

  • - Communicate with customers via your various messaging apps

  • - Boost your team's productivity

  • - Communicate in 33+ languages

Freshchat pricing

Free

Growth

$19 / user / month

Pro

$50 / user / month

Enterprise

$88 / user / month
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logo freshcaller

Description

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

Freshcaller compared to LiveAgent

LiveAgent has better positive reviews compared to Freshcaller: 97 vs 74

LiveAgent is better at customer service than Freshcaller: 4.8 vs 3.8

LiveAgent is easier to use than Freshcaller: 4.5 vs 3.9

LiveAgent is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.6 vs 3.8

Freshcaller has more functions than LiveAgent: 63 vs 62

Freshcaller: Pros & Cons

Ease of use: Freshcaller offers a user-friendly interface, making it easy for businesses to set up and manage their call center operations.
Integration capabilities: Freshcaller integrates well with other Freshworks products and third-party applications, enhancing overall workflow and productivity.
Scalability: The platform is scalable, allowing businesses to expand their call center operations as their needs grow.
Limited advanced features: Some advanced call center features might be lacking, which could be a limitation for businesses with complex requirements.
Pricing structure: Depending on the required features, pricing can vary, and some businesses may find it less cost-effective compared to other solutions.
Learning curve: While the interface is user-friendly, there might still be a learning curve for new users, especially those new to call center software.

Best features

  • - Simplified number management

  • - Set up and management of call centers

  • - Performance monitoring & reporting

  • - Collaboration & productivity

  • - Interactive Voice Response (IVR) system

  • - Advanced call analytics

  • - Call routing and queuing

  • - Multi-level permissions

Freshcaller pricing

Free

Growth

$16 / user / month

Pro

$42 / user / month

Enterprise

$75 / user / month
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logo freshworks

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to LiveAgent

LiveAgent has more positive reviews than Freshworks: 97 vs 85

LiveAgent is better at support than Freshworks: 4.8 vs 4.6

LiveAgent is more suitable for small businesses thanks to its good value for money than Freshworks: 4.6 vs 4.4

LiveAgent has more features than Freshworks: 62 vs 52

Why is Freshworks a good alternative to LiveAgent?

Freshworks presents a compelling alternative to LiveAgent for businesses seeking robust customer support solutions. Freshworks offers a comprehensive suite of customer engagement tools, including Freshdesk and Freshchat, designed to streamline support operations. Its intuitive interface, scalability, and affordability make it an attractive option. Freshdesk, in particular, excels in ticket management, self-service options, and knowledge base creation. Freshchat empowers real-time customer interactions via chat, enhancing customer engagement. Additionally, Freshworks boasts seamless integrations and robust reporting capabilities, enabling businesses to tailor their customer support to their specific needs. With its feature-rich offerings and user-friendly approach, Freshworks is a strong contender for companies aiming to enhance their customer support operations.

What are the differences between Freshworks and LiveAgent?

Freshworks and LiveAgent are distinct customer support platforms with notable differences. Freshworks offers a wide range of tools, including Freshdesk and Freshchat, which prioritize efficient ticket management and real-time chat interactions. It emphasizes scalability, affordability, and user-friendliness. In contrast, LiveAgent provides a comprehensive, all-in-one customer support solution with features like live chat, ticketing, email, and call center capabilities. It's known for its multi-channel support and versatility. The choice between the two hinges on specific needs; Freshworks is ideal for businesses looking for an array of customer engagement tools, while LiveAgent is suitable for those seeking a consolidated, multi-channel support platform.

Freshworks: Pros & Cons

Quick onboarding: Easy to learn, your employees can quickly start using it
Attractive pricing: This SaaS tool has attractive plans for all profiles
Automation features: The Sales and Marketing tool offers relevant workflow automation
Lack of third party integrations: Freshworks has a limited number of integrations
French translation: Some features show gaps in translation
Customer service: Freshworks customer service is sometimes unresponsive

Best features

  • - Improved ticket management

  • - Collaboration

  • - Analytics and reporting

  • - Automate your sales process

  • - Omnichannel support

  • - AI-powered chatbots

  • - Multilingual support

  • - Personalize interactions with your leads and customers

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logo botnation

Description

Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.

Botnation compared to LiveAgent

LiveAgent has more positive reviews than Botnation: 97 vs 89

LiveAgent is better at support than Botnation: 4.8 vs 4.6

LiveAgent pricing plans are more competitive than Botnation: 4.6 vs 4.5

Botnation has more functions than LiveAgent: 89 vs 62

Botnation: Pros & Cons

Use: It’s a no-code tool, easy to learn.
Offers: There is a free or paid service depending on the requirements.
Language: The software is French, which makes it easier to read the documentation, communicate with support and comply with GDPR.
Channels and integrations: Some companies would need to link Botnation with other tools and social networks.
Features: Some features are still missing.
Handling: Basic computer knowledge is required for the more advanced features.

Best features

  • - Benefit from artificial intelligence

  • - Transfer conversations to your customer service team

  • - Import and export your collected data

  • - Integrate your tools

  • - Create your chatbot quickly

  • - Integrate your chatbot to all your platforms

  • - Advanced natural language processing

Botnation pricing

Free

Starter

$29 / month

Business

$49 / month

Team

$89 / month
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Prezi Logo

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to LiveAgent

LiveAgent has more positive reviews than Zoho Desk: 97 vs 93

LiveAgent is better at support than Zoho Desk: 4.8 vs 4.5

LiveAgent is better at value for money than Zoho Desk: 4.6 vs 4.5

Zoho Desk is better at number of features than LiveAgent: 142 vs 62

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
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logo spiceworks

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to LiveAgent

LiveAgent has more positive reviews than Spiceworks: 97 vs 89

LiveAgent is better at support than Spiceworks: 4.8 vs 4.0

LiveAgent is more versatile than Spiceworks: 62 vs 51

Spiceworks: Pros & Cons

Free IT management software: Spiceworks offers a suite of free IT management tools that can help you manage your IT infrastructure more efficiently
Active community and support: The software has a large and active community of IT professionals who actively participate in forums, discussions, and knowledge-sharing
Vendor-neutral platform: Spiceworks does not promote or favor specific IT vendors, allowing users to evaluate and choose the best solutions without bias
Advertisements and sponsored content: As a free platform, Spiceworks relies on advertising to support its operations which can be distracting for some users
Limited scalability for larger organizations: The software has limitations in terms of scalability for larger businesses with complex IT environments
Dependency on community support: Relying solely on community support for valuable assistance may not always guarantee immediate or comprehensive solutions for complex issues

Best features

  • - IT management made easy

  • - Community power

  • - App center

  • - Budget-saving solutions

  • - Self service portal

  • - Mobile access

  • - Patch management

  • - Issue auditing

  • - Security at your fingertips

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Tidio Logo

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to LiveAgent

LiveAgent has more positive reviews than Tidio: 97 vs 96

LiveAgent is better at support than Tidio: 4.8 vs 4.7

Tidio is more user friendly than LiveAgent: 4.7 vs 4.5

Tidio is better at number of features than LiveAgent: 64 vs 62

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

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logo helpcrunch

Description

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

HelpCrunch compared to LiveAgent

HelpCrunch has more positive reviews than LiveAgent: 98 vs 97

HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8

HelpCrunch pricing plans are more competitive than LiveAgent: 4.8 vs 4.6

HelpCrunch is more versatile than LiveAgent: 78 vs 62

HelpCrunch: Pros & Cons

All-in-one customer communication platform: HelpCrunch offers a comprehensive platform for customer communication, including live chat, email marketing automation, and knowledge bases
Customizable chat widgets and email templates: The platform provides customization options for chat widgets and templates to represent your brand
Automation and targeted messaging: HelpCrunch offers automation features, such as chat triggers and email campaigns, to engage with customers at the right time
Pricing structure: The software’s pricing plans may not be suitable for all businesses, in particular those with more limited budgets
Integration limitations: The number of integrations available on HelpCrunch is limited and may not be suitable for businesses with specific requirements
Learning curve for advanced features: HelpCrunch’s advanced features and customization options may require additional learning and technical support

Best features

  • - Email marketing

  • - Help desk

  • - Mobile apps

  • - Automated messages

  • - Feedback collection

  • - Integrations

  • - Reporting and analytics

  • - Live chat

HelpCrunch pricing

Unlimited

Contact sales

Basic

$176 / month

Pro

$290 / month
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drift logo

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to LiveAgent

LiveAgent has more positive reviews than Drift: 97 vs 91

LiveAgent is better at support than Drift: 4.8 vs 4.5

LiveAgent is better at value for money than Drift: 4.6 vs 4.1

Drift has more features than LiveAgent: 151 vs 62

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

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hubspot service hub logo
CRM

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to LiveAgent

LiveAgent has more positive reviews than Hubspot service hub: 97 vs 94

LiveAgent is better at support than Hubspot service hub: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than Hubspot service hub: 4.6 vs 4.2

Hubspot service hub is better at number of features than LiveAgent: 90 vs 62

Hubspot service hub: Pros & Cons

Centralized Communication: HubSpot Service Hub streamlines customer interactions by consolidating all communications into one place, making it easier to manage and respond to customer inquiries
Advanced Reporting: The software provides detailed reports and analytics that help businesses understand their customer service performance and identify areas for improvement
Automation Capabilities: HubSpot Service Hub includes automation tools that can handle routine tasks, freeing up time for customer service reps to focus on more complex issues.
High pricing: HubSpot Service Hub can be quite expensive, especially for small businesses or startups
Limited customization: While the software offers a range of features, there is limited flexibility in terms of customization
Steep learning curve: The platform can be complex and overwhelming for new users, requiring a significant amount of time to fully understand and utilize all its features.

Best features

  • - Unified Customer View

  • - Ticketing System

  • - Automation

  • - Live Chat

  • - Customer Feedback

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comm100 live chat logo
CRM

Description

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to LiveAgent

Comm100 live chat has more positive reviews than LiveAgent: 98 vs 97

LiveAgent is better at support than Comm100 live chat: 4.8 vs 4.5

LiveAgent is better at value for money than Comm100 live chat: 4.6 vs 4.4

Comm100 live chat has more functions than LiveAgent: 75 vs 62

Comm100 live chat: Pros & Cons

Real-time communication: Comm100 Live Chat allows businesses to interact with their customers in real time, providing immediate assistance and improving customer satisfaction
Comprehensive analytics: The software offers detailed reports and analytics that help businesses understand their customer behavior, identify trends, and make data-driven decisions
Customizable interface: Comm100 Live Chat can be customized to match the look and feel of a company's brand, creating a consistent experience for customers.
Lack of advanced features: Comm100 Live Chat lacks some advanced features such as AI-powered chatbots, which can limit its functionality
Pricing: The software can be quite expensive, especially for small businesses or startups with a limited budget
Learning curve: New users may find the software difficult to navigate and understand at first, which can lead to a longer implementation period.

Best features

  • - Real-time chat functionality

  • - Customizable chat windows and pre-chat surveys

  • - Intelligent routing and automated chat invitations

  • - Mobile compatibility

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logo custify

Description

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to LiveAgent

Custify has better positive reviews compared to LiveAgent: 99 vs 97

Custify is easier to use than LiveAgent: 4.8 vs 4.5

Custify is more suitable for small businesses thanks to its good value for money than LiveAgent: 4.9 vs 4.6

Custify has more options than LiveAgent: 99 vs 62

Custify: Pros & Cons

Streamline customer success: Custify helps you track, manage, and optimize customer interactions for better retention and growth
Actionable insights: Get real-time data and analytics on customer behavior to make informed decisions and drive business growth
Automate customer tasks: Use automated workflows to save time and effort on repetitive tasks, freeing you up to focus on strategic initiatives
Limited feature set: Custify may not have all the advanced features that other CRM platforms offer
Steep learning curve: It may take time for young entrepreneurs to fully understand and utilize Custify's functionalities
Relatively high cost: The pricing of Custify may be prohibitive for entrepreneurs on a tight budget

Best features

  • - Customer health scores

  • - In-app messaging

  • - Customer segmentation

  • - Customer success playbooks

  • - Actionable insights

  • - Proactive alerting

  • - Automated workflows

  • - Powerful analytics

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logo jivochat

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to LiveAgent

LiveAgent is a better solution based on percentage of positive reviews than JivoChat: 97 vs 93

LiveAgent is a better solution for customer support than JivoChat: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than JivoChat: 4.6 vs 4.5

JivoChat has more options than LiveAgent: 77 vs 62

JivoChat: Pros & Cons

Increased customer engagement: JivoChat allows you to interact with website visitors in real-time, boosting conversions
Powerful analytics: Track visitor behaviors, chat performance, and sales metrics to optimize your customer support strategy
Omnichannel support: You can manage customer inquiries from multiple channels, such as website, email, and social media, in one dashboard
Limited integration options: JivoChat has limited options for integrating with other tools and software
Basic reporting features: The reporting features in JivoChat are basic and may not provide in-depth insights
Lack of advanced features: JivoChat may lack more advanced features compared to other similar SaaS solutions

Best features

  • - Track performances with an integrated CRM

  • - Communicate through your website

  • - Chat with customers on their favorite platform

  • - Engage through the phone or videocalls

  • - Improve team efficiency

  • - Customize your chat to match your brand

  • - Use canned responses to save time

  • - Analyze visitor behavior with heatmaps

JivoChat pricing

Basic

Free

Professional

$19 / user / month
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zoho salesiq logo

Description

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

Zoho SalesIQ compared to LiveAgent

LiveAgent has better positive reviews than Zoho SalesIQ: 97 vs 89

LiveAgent is better at customer support than Zoho SalesIQ: 4.8 vs 4.0

LiveAgent is better at value for money than Zoho SalesIQ: 4.6 vs 4.5

Zoho SalesIQ has more functions than LiveAgent: 63 vs 62

Zoho SalesIQ: Pros & Cons

Real-time visitor tracking: Zoho SalesIQ allows businesses to track website visitors in real time, providing insights into customer behavior and preferences
Live chat support: The software enables immediate communication with customers through live chat, improving customer service and increasing conversion rates
Integration capabilities: Zoho SalesIQ easily integrates with other Zoho products and various third-party applications, allowing for seamless data flow and enhanced business operations.
Limited customization: Zoho SalesIQ does not offer a wide range of customization options, making it difficult to tailor the software to specific business needs
Complex integration: The integration process can be complex and time-consuming, particularly for businesses without a dedicated IT team
Limited support: While Zoho SalesIQ offers customer support, it is not available 24/7 and some users have reported slow response times.

Best features

  • - Real-time visitor tracking

  • - Advanced analytics

  • - Integration capabilities

  • - Mobile version

  • - Automated chatbots and multi-channel messaging

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proprofs chat logo

Description

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

Proprofs chat compared to LiveAgent

Proprofs chat has better positive reviews than LiveAgent: 98 vs 97

Proprofs chat is better at customer support than LiveAgent: 5.0 vs 4.8

LiveAgent is more versatile than Proprofs chat: 62 vs 29

Proprofs chat: Pros & Cons

Real-time Customer Support: ProProfs Chat allows businesses to provide instant support to their customers by enabling real-time communication
Easy Integration: The software can be easily integrated with other platforms and tools, enhancing its functionality and making it more convenient for businesses
Detailed Reporting and Analytics: ProProfs Chat provides detailed reports and analytics that help businesses track their customer support performance and make necessary improvements.
Limited customization options: ProProfs Chat does not offer extensive customization options, which may limit its adaptability to specific business needs
High pricing: The cost of ProProfs Chat is relatively high compared to other similar software, which may not be affordable for small businesses
Learning curve: The software has a learning curve and may require some time for users to understand and use it effectively.

Best features

  • - Real-time customer support

  • - Visitor tracking

  • - Pre-chat forms and offline messages

  • - Integration capabilities

  • - Customizability and robust reporting

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logo froged

Description

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

Froged compared to LiveAgent

LiveAgent has better positive reviews compared to Froged: 97 vs 89

LiveAgent is better at customer service than Froged: 4.8 vs 4.7

LiveAgent is better at number of features than Froged: 62 vs 52

Froged: Pros & Cons

Tailored customer engagement: FROGED allows customized in-app and auto messages for different customer lifecycle stages, enhancing communication relevance
Effective onboarding: The platform's engagement widgets and retention tools aid in guiding customers through onboarding, leading to improved adoption and satisfaction
Data-driven insights: FROGED's analytics provide valuable customer interaction data, enabling businesses to optimize strategies based on real-time feedback
Learning curve: Users might require time to fully explore and harness the platform's range of features and capabilities
Limited integration: FROGED's integrations with other tools and platforms might be more limited compared to some competitors
Scaling challenges: While suitable for startups and smaller businesses, FROGED's scalability might become a concern for larger enterprises with complex needs

Best features

  • - Provide customers with the right elements

  • - Set up in-app messages and automessages

  • - Get access to your performances

  • - Supercharge your support team

  • - Use real-time live chat

  • - Set up behavioral emails

  • - Build custom customer segments

  • - Analyze user behavior with heatmaps

Froged pricing

Free

Grow

$84 / month

Scale

$372 / month

Enterprise

$948 / month
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botsplash logo

Description

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.

Botsplash compared to LiveAgent

LiveAgent has better positive reviews compared to Botsplash: 97 vs 87

Botsplash is better at customer service than LiveAgent: 5.0 vs 4.8

Botsplash is better at value for money than LiveAgent: 4.7 vs 4.6

Botsplash is more versatile than LiveAgent: 93 vs 62

Botsplash: Pros & Cons

Improved Communication: BotSplash offers a unified platform for communication across multiple channels, making it easier to connect with customers on their preferred platform
Enhanced Customer Engagement: BotSplash allows businesses to automate responses and engage with customers in real time, improving customer service and satisfaction
Increased Efficiency: With BotSplash, businesses can manage all their customer interactions in one place, reducing the need for multiple platforms and increasing operational efficiency.
Limited customization: Botsplash platform may not offer extensive customization options to suit specific business needs
Learning curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn how to use it effectively
Pricing: The cost of using Botsplash can be high, especially for small businesses or startups with limited budgets.

Best features

  • - Multi-Channel Communication

  • - Automated Responses

  • - Centralized Dashboard

  • - API Integration

  • - Reporting and Analytics Tool

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customerly logo

Description

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

Customerly compared to LiveAgent

LiveAgent has more positive reviews than Customerly: 97 vs 92

LiveAgent is better at support than Customerly: 4.8 vs 4.5

LiveAgent is more suitable for small businesses thanks to its good value for money than Customerly: 4.6 vs 4.4

Customerly has more features than LiveAgent: 133 vs 62

Customerly: Pros & Cons

Live Chat Support: Customerly provides a real-time chat feature that allows businesses to interact with their customers instantly, improving customer service and satisfaction
Customer Segmentation: The software enables businesses to categorize their customers into different segments based on various factors, allowing for more targeted and personalized marketing strategies
In-App Surveys: Customerly offers in-app survey tools that help businesses gather valuable feedback from their customers, leading to better understanding of customer needs and preferences.
Limited customization options: Customerly does not provide enough customization options for users to fully tailor the software to their specific needs
Lack of advanced features: While Customerly offers basic customer service tools, it lacks more advanced features that other platforms provide
Learning curve: New users may find the software difficult to navigate initially, requiring a significant amount of time to fully understand and utilize all its functionalities.

Best features

  • - Real-time live chat support

  • - Email marketing automation

  • - Customer segmentation

  • - Survey tool

  • - User-friendly interface

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chaport logo

Description

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Chaport compared to LiveAgent

Chaport has better positive reviews than LiveAgent: 100 vs 97

Chaport is better at customer support than LiveAgent: 5.0 vs 4.8

Chaport is better at ease to use than LiveAgent: 5.0 vs 4.5

Chaport is better at value for money than LiveAgent: 4.9 vs 4.6

LiveAgent is more versatile than Chaport: 62 vs 35

Chaport: Pros & Cons

Easy to Use: Chaport is designed with a user-friendly interface, making it easy for both businesses and customers to use
Multi-Channel Support: Chaport allows businesses to connect with customers through various channels such as live chat, email, and social media platforms
Advanced Features: Chaport offers advanced features like automated responses, visitor tracking, and detailed reports which help businesses improve their customer service.
Limited Customization: Chaport does not offer extensive customization options, which can limit its usefulness for businesses with specific needs
No CRM Integration: The software lacks integration with CRM systems, which can make managing customer relationships more difficult
Limited Automation Features: Chaport lacks advanced automation features, which could potentially save time and improve efficiency.

Best features

  • - Multi-channel support

  • - Group chats and saved replies

  • - Visitor information and detailed reports

  • - Ease of use

  • - Mobile application

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osticket logo

Description

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Osticket compared to LiveAgent

LiveAgent has better positive reviews compared to Osticket: 97 vs 91

LiveAgent is better at customer service than Osticket: 4.8 vs 4.0

LiveAgent is more user friendly than Osticket: 4.5 vs 4.0

Osticket is better at value for money than LiveAgent: 4.8 vs 4.6

LiveAgent is better at number of features than Osticket: 62 vs 7

Osticket: Pros & Cons

Cost Efficiency: osTicket is an open-source software, which means it's free to download, use, and modify
User-Friendly Interface: The software has a simple and intuitive interface that makes it easy for both agents and customers to use
Customizable: osTicket allows businesses to customize the software according to their specific needs, including the ability to add custom fields, departments, and help topics.
Limited customization: osTicket does not offer a wide range of customization options, making it less flexible for businesses with specific needs
Outdated user interface: The user interface of osTicket is not very modern or intuitive, which can make it difficult for some users to navigate
Lack of reporting features: osTicket lacks robust reporting and analytics features, which can make it difficult for businesses to track and measure their customer service performance.

Best features

  • - Open Source

  • - Ticket Management System

  • - Customization Features

  • - Rich Text Support

  • - Extendable with Add-ons

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truelark logo

Description

TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.

Truelark compared to LiveAgent

Truelark has better positive reviews than LiveAgent: 98 vs 97

Truelark is better at customer support than LiveAgent: 5.0 vs 4.8

LiveAgent has more features than Truelark: 62 vs 40

Truelark: Pros & Cons

Automated Customer Interaction: TrueLark's AI technology allows for automated and seamless interaction with customers, reducing the need for human intervention and increasing efficiency
24/7 Availability: The software is available round the clock, ensuring that businesses can respond to customer queries and book appointments at any time, improving customer satisfaction
Customizable and Scalable: TrueLark can be tailored to fit the specific needs of a business and can easily scale as the business grows, making it a flexible solution.
Limited Integration Options: TrueLark may not integrate seamlessly with all existing business software, limiting its functionality and efficiency
High Cost: The pricing for TrueLark can be high for small businesses or startups, making it less accessible for those on a tight budget
Learning Curve: The software has a range of features that may take time to fully understand and use effectively, potentially causing delays in implementation.

Best features

  • - AI-Driven Communication

  • - Task Handling

  • - Seamless Integration

  • - Customer Insights

  • - Customizability

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kustomer logo
CRM

Description

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

Kustomer compared to LiveAgent

LiveAgent has better positive reviews compared to Kustomer: 97 vs 95

LiveAgent is better at customer service than Kustomer: 4.8 vs 4.5

LiveAgent is better at value for money than Kustomer: 4.6 vs 4.3

Kustomer is more versatile than LiveAgent: 97 vs 62

Kustomer: Pros & Cons

Unified Customer View: Kustomer provides a unified view of customer interactions, enabling businesses to track customer behavior across multiple channels
Enhanced Customer Service: With its automation and intelligence capabilities, Kustomer helps businesses improve their customer service by providing timely and personalized responses
Scalability: Kustomer is designed to grow with the business, making it a scalable solution suitable for businesses of all sizes.
High cost: Kustomer can be expensive for small businesses or startups with a tight budget
Limited customization: The software doesn't offer as much customization as some other CRM platforms, which can be a disadvantage for companies with specific needs
Learning curve: Kustomer has a lot of features and can take some time to learn how to use effectively.

Best features

  • - Omnichannel Approach

  • - Unified Customer View

  • - Automation Tools

  • - Intelligent Routing

  • - Real-Time Analytics and Reporting

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