Userback

Secret's take about Userback

Userback’s innovative and creative solution means that customers are more likely to leave feedback since it has been made so simple and quick. Between video recordings, annotations, and commenting, users have a range of options and can avoid confusing, unclear emails where they try to explain what they think. You see exactly what your client sees and can debug whenever necessary, improving your website and user experience.

We know how important customer satisfaction is here at Secret. Userback allows you to provide the highest level of customer service possible, letting you hear your customers loud and clear. Whether you are a designer or developer or you run a web agency or a software company, Userback has the perfect solution for you, your team, and your customers.

Mary O'Brien

Customer Success Manager

General information about Userback

Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application. 

Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback. 

You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase.

Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slack and Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Monday and Zendesk allow you to manage your customer feedback and create tickets, reports, and more.

50% off any annual plan

Get deal

Eligibility questions

You must be a Secret member to access this deal

View Deal Details

Deal details

This deal is only available for Userback new customers.

Share deal

Share this deal

Userback

50% off any annual plan

Copy

Email

WhatsApp

Twitter

Linkedin

Facebook

Messenger

Telegram

Buy with confidence

If you don’t get access to the deal and have not accessed any other deal, we’ll refund you the membership!

Userback pricing

Userback features

Userback is not only a suitable tool to organize and visualize your customer feedback. It allows you to use that feedback to your advantage to debug and improve your website or application easily. See what your customers have to say.

• A voice for your customers

  Userback lets your customers leave video feedback where you can see exactly what they see. This not only saves you time but also your customers - no more lengthy emails detailing their feedback or the problems they experience. And the best part is no browser extension is needed, customers simply record and submit their video.

• Faster debugging

  Customer feedback videos and session replays allow you to identify any bugs quickly. You will know exactly where the problem comes from, saving you time and effort, and making sure your website or application is performing at its best. 

• Feedback enhancement

  Thanks to Userback’s annotation tool, your feedback can be enhanced through the use of drawings or text left directly on your website, documents, or images, giving you a clearer insight into the customers’ feedback.

• Personalization

  Personalize and brand your tools to encourage your customers to leave their feedback. Branding not only represents your company but also improves your customer relationships with a brand they can count on.

Alternatives to Userback

Monday

1 year free on any annual plan