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5 Best Alternatives to UserGuiding in April 2024

Alternatives & Competitors to UserGuiding

  1. 1. Intercom
  2. 2. Hotjar
  3. 3. Pendo
  4. 4. Walkme
  5. 5. Lemon learning
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Here are competitors or alternatives to UserGuiding and other similar Customer Experience software. You need to consider some important factors when choosing a tool like UserGuiding for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to UserGuiding that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of UserGuiding. Discover sofware like Intercom, Hotjar, Pendo or Walkme.

List of Alternatives to UserGuiding

From Customer Experience tools, we have selected the best alternatives to UserGuiding based on reviews for each solution and similarities with UserGuiding. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo intercom

1. Intercom
4.0 (2 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to UserGuiding

UserGuiding has better positive reviews compared to Intercom: 98 vs 90

UserGuiding is better at customer service than Intercom: 4.8 vs 4.5

UserGuiding is easier to use than Intercom: 4.8 vs 4.5

UserGuiding is more suitable for small businesses thanks to its good value for money than Intercom: 4.7 vs 4.0

Intercom is more versatile than UserGuiding: 159 vs 98

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo hotjar

2. Hotjar
4.0 (2 reviews)
1 deal available

Application Monitoring Data Analytics

Description

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Hotjar compared to UserGuiding

UserGuiding has better positive reviews than Hotjar: 98 vs 97

UserGuiding is better at customer support than Hotjar: 4.8 vs 4.5

UserGuiding is better at ease to use than Hotjar: 4.8 vs 4.5

UserGuiding is better at value for money than Hotjar: 4.7 vs 4.5

UserGuiding has more features than Hotjar: 98 vs 79

Hotjar: Pros & Cons

Simplicity: The interface is readable and the software is easy to learn
Accuracy: The user data is detailed
Rich information and insights: The software provides many insights to improve the user experience on your website
Price: The price is quite high even though a limited free version is available
Confidentiality: The data collected may be without the users’ permission
Website performance: The tool consumes a lot of resources

Best features

  • - Visitor recordings

  • - Conversion funnels

  • - Form analysis

  • - Feedback polls

  • - Incoming feedback

  • - Behavior analytics

  • - Visitor segmentation

  • - Surveys

Hotjar pricing

Plus

$41 / month

Business

$105 / month
3 months free on the Business plan (Save $150)
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pendo logo

3. Pendo
3.5 (2 reviews)

Customer Experience

Description

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love. Features include in-app messaging, user behavior tracking, feedback collection, and data-driven decision making. Pendo is designed to improve customer engagement and accelerate product adoption.

Pendo compared to UserGuiding

UserGuiding has better positive reviews than Pendo: 98 vs 96

UserGuiding is better at customer support than Pendo: 4.8 vs 4.5

UserGuiding is easier to set up than Pendo: 4.8 vs 4.0

UserGuiding is more suitable for small businesses thanks to its good value for money than Pendo: 4.7 vs 4.3

UserGuiding has more features than Pendo: 98 vs 80

Pendo: Pros & Cons

User Experience Improvement: Pendo provides detailed insights about how users are interacting with your product, helping you to improve user experience and product functionality
In-App Messaging: Pendo allows you to communicate with your users directly within the application, which can be used for onboarding, feature announcements, or collecting feedback
Data-Driven Decision Making: Pendo collects and analyzes user behavior data, providing valuable information that can guide product development and business strategy.
High cost: Pendo can be quite expensive, especially for small businesses or startups with limited budgets
Complexity: The software has a steep learning curve and can be difficult to understand and use effectively without proper training
Limited customization: While Pendo offers a range of features, there is limited flexibility in terms of customization to meet specific business needs.

Best features

  • - User Experience Analytics

  • - In-App Guidance

  • - Feedback Collection

  • - Product Roadmap Planning

  • - Integration Capabilities

There is no deal for this product
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walkme logo

4. Walkme
5.0 (2 reviews)

Customer Experience

Description

WalkMe is a digital adoption platform that enables businesses to simplify the online experience for their users. It provides step-by-step guidance and support, helping users to navigate websites, apps, or software efficiently. WalkMe's features include onboarding, performance support, and analytics to improve user engagement and productivity. It's a valuable tool for training, customer service, and reducing user errors.

Walkme compared to UserGuiding

UserGuiding has better positive reviews compared to Walkme: 98 vs 87

UserGuiding is better at customer service than Walkme: 4.8 vs 4.5

UserGuiding is easy to use compared to Walkme: 4.8 vs 3.5

UserGuiding pricing plans are more competitive than Walkme: 4.7 vs 3.9

UserGuiding is more versatile than Walkme: 98 vs 85

Walkme: Pros & Cons

User-friendly interface: WalkMe offers an intuitive and easy-to-use platform, making it accessible for individuals with varying levels of technical skills
Onboarding and Training: WalkMe provides interactive guides and prompts that can effectively train users on how to use a new software or system, reducing the need for extensive training sessions
Increased productivity: By providing step-by-step guidance, WalkMe can help users navigate complex processes more efficiently, thereby increasing productivity.
High cost: WalkMe's pricing can be prohibitive for small businesses or startups
Complexity: The software has a steep learning curve and can be difficult to use without proper training
Limited customization: While WalkMe offers a range of features, there may be limitations in terms of customization and flexibility.

Best features

  • - Cloud-based Platform

  • - Interactive Guidance

  • - Artificial Intelligence

  • - Cross-Platform Adaptability

  • - Analytics and Automation

There is no deal for this product
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lemon learning logo

5. Lemon learning
5.0 (2 reviews)

Educational

Description

Lemon Learning is a digital adoption platform that helps users understand and navigate software applications. It provides interactive, in-app guidance and training to improve user adoption and productivity. The tool can be used for any web-based application, including CRM, ERP, HRIS, and more. It simplifies onboarding, reduces support costs, and accelerates the digital transformation of businesses.

Lemon learning compared to UserGuiding

Lemon learning has better positive reviews compared to UserGuiding: 100 vs 98

Lemon learning is better at customer service than UserGuiding: 5.0 vs 4.8

UserGuiding is easy to use compared to Lemon learning: 4.8 vs 4.5

UserGuiding is more versatile than Lemon learning: 98 vs 52

Lemon learning: Pros & Cons

User-friendly Interface: Lemon Learning provides an intuitive and easy-to-use interface, making it accessible for users of all technical levels
Customizable Content: The software allows users to create and customize their own training content, providing flexibility and adaptability to specific business needs
Real-time Assistance: Lemon Learning offers real-time, in-app guidance which helps users to quickly understand and efficiently use different digital tools.
Limited customization: Lemon Learning may not offer as much customization options as some other training software
High cost: The pricing of Lemon Learning might be higher compared to other similar software, which could be a barrier for small businesses
Limited integrations: Lemon Learning may not integrate with all types of software or tools, which could limit its functionality and usability.

Best features

  • - Interactive Learning

  • - Customization

  • - In-app Guidance

  • - Analytics

  • - Multilingual Support

There is no deal for this product
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