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Secret's take about Yodel
Yodel is the perfect solution for you and your team to keep on top of all the business’ communications so you can provide the highest level of customer service possible.
Those who are familiar with customer service know that there is always that one person who is an expert in specific areas being questioned by a customer. That is why Yodel made features such as call transfer, call hold, and warm transfer available. Calls can be quickly transferred from one colleague to another, put on hold with your choice of music, and even put in a queue if your team is busy.
Yodel’s solution can help you improve your CRM and help you retain your important customers, even if you’re not available to take the call. Yodel takes care of what needs to be done when you’re not there but lets you take the control back when you choose.
Customer Success Manager
General information about Yodel
Yodel makes sure your business communications are as easy as possible using its cloud-based business phone. Your customizable business phone allows you to connect to your customers more efficiently and effectively.
Yodel has thought of everything you may need to communicate in the best way possible with your customers. International and toll-free phone numbers, voicemail, call holding, and call transfer are just some of the advanced features that you can take advantage of.
What’s more, Yodel seamlessly integrates with Slack so your customers can experience a better way of communicating with you and your team. Create a Slack channel for your phone calls, text messages, or voicemails, allowing you to have all your consolidated information right at your fingertips. Your team can be added directly to the Slack channel too so there is no more confusion as to who is who or what needs to be done.
This intelligent cloud-based phone solution will not only improve your customer experience but also facilitate your team in providing that exceptional service.
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Your calls, voicemails, and even texts in one place
Take your customer experience to the next level with Yodel’s Interactive Voice Response (IVR) software. Not around? Don’t worry! Your IVR will take care of calls outside of business hours and will even answer frequently asked questions to help solve your customer’s issues quickly and efficiently.
Customize each of your calls with tags, making it easy for you to search and find the conversation you need. Each call can be categorized as you see fit so it is clear for you and your team.
Yodel is available to download on your desktop (Windows or Mac), mobile (Android or iOS), and your browser (Chrome or Firefox). Manage your calls from the comfort of your computer or phone. What’s more, Yodel’s Chrome and Firefox extension makes your lead management even easier with Click-to-Dial.
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