Zendesk is where good conversations become great experiences. Software built to meet customer needs, to set up your team for success, and to keep your business in sync.
Make it easy for your customers. Offer support in ways that are convenient so it's simple for them to get the answers they need. Build an integrated help center and community forum so customers can empower themselves and resolve issues at their own pace.
Personalize the experience for each customer, even as you scale. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.
Sales CRM to enhance productivity, processes, and pipeline visibility for sales teams. Remove the friction from deal updates so your team can always access, analyze, and collaborate on relevant deal data. Always have eyes on what's going on with your sales pipeline.
Zendesk Sunshine allows you to build any kind of application for customers or business users. The 4 core components - Unified Profiles, Custom Events, Custom Objects, and Conversations - give you everything you need to get a complete view of the customer experience. With Amazon Events Connecter, stream Zendesk events in real-time into key AWS services, and unlock the potential of your customer data.
Integrate all relevant customer data using Zendesk's powerful integration options, including code and no-code functionality. Harvestr, Salesforce, Mixpanel, and Zapier are amongst the many apps you can integrate.
The best customer experiences are built with Zendesk
Turn on a Chatbot
AI-powered and supportive chatbots gives your agents a helping hand for a better customer experience. Build, customize, and extend your customer experience, while automating responses to commonly asked questions
Integrated Ticketing System
A powerfully easy system for tracking, prioritizing and solving customer support tickets. Give agents everything they need to deliver high-quality support. Robust tools like routing, CSAT ratings, time tracking, service level agreements, and more, ensure you won't miss a beat
Get access to out-of-the-box reports that examine key metrics like email count and outcomes so you can maximize your email conversations and selling techniques
Reporting and Analytics Software
Use data and analytics to measure and improve your customers' experiences. Identify problem areas and fix them right away. Monitor your team's performance and identify areas of development
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