Pros from reviewers
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User-friendly interface: Aircall's interface is easy to navigate, making it simple for users to implement and use its features. This user-friendliness extends to its dashboard and additional features like IVR
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Cost-effective: Aircall is a cost-effective solution, providing excellent features at a reasonable price. This makes it an attractive option for businesses looking to manage their expenses while still benefiting from a high-quality VOIP service
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Call Monitoring feature: This feature allows managers to listen in on calls, aiding in team training and the improvement of sales pitches. It's particularly useful for Sales, Retention, and Account Management teams
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Syncing and adding contacts: Aircall allows users to sync contacts between different phone lines and add contacts during or after calls. This feature simplifies the work of agents who handle calls daily
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Wide platform support: Aircall provides support for IOS, Android, Windows, and MAC apps. This allows users to work from any device, whether they're on the go, in the office, or at home.
Cons from reviewers
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Inability to send or receive text messages: Aircall does not support text messaging, which can be a disadvantage for businesses that rely on text communication with their customers
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Lack of reporting features: From a managerial perspective, Aircall lacks many reporting features that are available in competing apps, making it difficult to track and analyze call data
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Poor customer service: There have been complaints about Aircall's customer service, with some users reporting that they were not provided with timely or effective support when they encountered issues
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Inconsistent connectivity and call routing: Some users have reported that Aircall's connectivity is inconsistent, with random disconnections and subpar call routing leading to frustrated customers
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High cost: Aircall's pricing is considered high by some users, particularly for small businesses or teams, and the system has been reported to mark all outbound calls as spam, causing further inconvenience.
Main features
Starting Price
Free Plan
Deliver excellent customer service
Analyze performance in detail
Improve collaboration and teamwork
Boost sales efficiency
Deploy agents quickly
Starting Price
$40
/ user / month
Free Plan
No
Deliver excellent customer service
Analyze performance in detail
Improve collaboration and teamwork
Boost sales efficiency
Deploy agents quickly
What is Aircall?
How Aircall compare to similar software?
Product
Aircall
3.0
Aircall reviews
Price
$40
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Aircall best for according to our reviewers?
Sales Teams: Aircall's call monitoring feature is highly beneficial for sales teams, allowing managers to listen in on calls and improve sales pitches
Customer Service Teams: The software's ability to sync contacts between different phone lines and add contacts during or after calls simplifies the work of customer service agents who handle calls daily
Remote Workers: Aircall provides wide platform support for IOS, Android, Windows, and MAC apps, enabling users to work from any device, whether they're on the go, in the office, or at home
Managers: Despite some reporting limitations, Aircall's simplicity and ease of use make it a suitable choice for managers
Small Businesses: The software's user-friendly design, easy setup, and features like call recording and transferring make it a good fit for small businesses, although the cost per user may be a concern for some.
Aircall reviews
3.0
Aircall rating
4.5
Ease of use
4.2
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.1
Features
4 Aircall reviews
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Julie A
Improved Efficiency with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our team's efficiency. The ability to record and transcribe calls has been particularly useful for training purposes
April 29, 2024
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Larry
Aircall: Enhancing Collaboration for Project Managers
As a project manager, I appreciate how Aircall facilitates collaboration. Team members can easily share call information and notes, improving coordination on projects
April 23, 2024
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Grey M
High Cost, Unreliable, Poor Support - Steer Clear
Overall, I feel like I've wasted thousands of dollars on Aircall, a solution that promised much but failed to deliver. The product was easy to set up and seemed to have all the features I needed, but it didn't deliver on any of them. The system is down every week and all outbound calls are marked as spam. The support team is unhelpful and the call quality is terrible, with static across all staff members who use the system. The call quality is poor for both outbound and inbound calls. All the phone numbers are marked as spam and instead of resolving the issue, their support team just provides articles on how I should fix it. The service is extremely expensive compared to other platforms like Ring Central, which offer better reliability. I switched to Aircall hoping for better reporting, call coaching functions, and a simpler interface. In response to my complaints, Aircall acknowledged the spam issue, explaining it as a problem across all VoIP solutions due to carriers.
April 15, 2024
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Sean G
Embrace Bugs, Vanishing Features, and Poor Service with Aircall
Aircall was once a great product with fair pricing and excellent support. However, something has shifted within the company and now their product and customer service are lacking. They provide dedicated apps for all major devices and their website is user-friendly. But, their customer service is awful and has cost me a lot of money after they modified the product without any warning. I had prepaid for a year's service for all my users and lines on their enterprise plan. I was supposed to have an account executive, but didn't get one until seven months later when I faced a major issue. In July 2017, they removed a feature we heavily relied on without any warning, making the service useless for us. Despite numerous calls and emails, they refused to bring back the feature or refund the remaining five months of service. I've ended up paying for five months of service I can't use. Moreover, the software is full of bugs and lacks necessary features. I would strongly suggest trying alternatives like Dialpad.
April 14, 2024
