Pros from reviewers

• Intuitive Interface and Navigability: Firefish software is praised for its intuitive interface and easy navigability, making it a user-friendly tool for recruitment teams. It is designed with functionality and management capabilities that are superior to other recruitment software, boosting workflow and conversions

• Exceptional Customer Service: The customer service at Firefish is outstanding, with prompt responses to issues and a keen interest in assisting with customization of CRM features. They are always open to feedback and suggestions, and are proactive in their approach to problem-solving

• Smart Contact Search Capabilities: Firefish's contact search capabilities and suggested matches are smart, adding real value to interactions with candidates and clients. This feature aids in quickly matching candidates to clients and jobs

• Superior Support for Small and Medium-Sized Businesses: Firefish provides superior support for small and medium-sized businesses, presenting numerous opportunities for improvement. It's simple to train teams on, establish KPI's, and generate reports. It also enables engagement with the entire database

• Constant Improvement and Streamlining: Firefish is a forward-thinking CRM that constantly strives to improve and streamline their platform. They release weekly development updates and genuinely listen to feedback on how to enhance their platform. They have mastered candidate engagement within their platform, allowing easy interaction with candidates via social channels, email, and click-to-call.

Cons from reviewers

• Limited integration with job boards and social media: Despite its many features, Firefish does not fully integrate with major job boards or social media platforms. This means that responses to job adverts do not automatically list against roles and instead go into the user's email, which can be time-consuming to manage

• Occasional glitches: While Firefish is generally reliable, users have reported occasional glitches. Although these are promptly resolved, they can disrupt workflow and productivity

• Restrictive cloud software: Some users have found the cloud software to be restrictive, particularly when trying to save documents quickly or navigating through multiple screens in one session

• Unnecessary updates: Some updates to the Firefish software have been deemed unnecessary by users, and have even been reported to reduce usability

• Miscommunication and customer service issues: There have been instances where users felt misled about the capabilities of the software, leading to dissatisfaction. In some cases, users felt that their concerns were not adequately addressed by the company's customer service team.