Pros from reviewers

• Live chat feature: GoSquared's live chat feature allows for immediate engagement with customers, aiding in lead conversion and customer management

• Real-time analytics: GoSquared provides detailed, real-time information about user interaction with the platform, including hourly usage, peak times, geographical data, and most active pages

• User-friendly interface: GoSquared has a simple, easy-to-use interface with great dashboards and plug-ins, making it easy for clients to understand and optimize their websites

• Smart Groups feature: This feature allows for automated reporting and targeted messaging, enhancing the effectiveness of the software

• Excellent support and services: GoSquared offers outstanding support to its users, providing tools for learning more about customers and increasing customer satisfaction.

Cons from reviewers

• Limited adaptability for enterprise clients: While GoSquared is highly praised for its features and support, it could be better adapted to meet the needs of enterprise clients, particularly in terms of white-label and multi-tenant features

• Complex account management: Managing multiple client accounts simultaneously can be challenging and could be simplified to improve user experience

• Unresponsive customer service: Some users have reported issues with GoSquared's customer service, stating that they are unresponsive and hinder growth by requiring contact for upgrades or usage

• High pricing: Despite the high quality of service, some users find GoSquared's pricing to be quite high, especially when using some of their newer features

• Design improvements: While generally well-received, some users believe there could be improvements made to the design of certain features, such as the time-series graphs.