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Heap features

• Autocapture Technology

  Heap uses a unique approach called autocapture, which automatically collects and organizes raw data, eliminating the need for manual tagging or tracking code

• Comprehensive Data Collection

  Heap allows businesses to track all customer interactions on their websites and mobile apps, including clicks, form submissions, page views, and more

• Data Visualization

  The platform offers features like data visualization to help businesses understand their data in a more intuitive way

• Funnel Analysis

  Heap provides funnel analysis to help businesses understand the customer journey and identify areas of improvement

• Integration Capabilities

  Heap integrates with other tools such as Salesforce, Marketo, and Google Ads for enhanced data analysis.

• Ralph Rodriguez

  Heap: A Game-Changer for Data Analysts

  As a data analyst, I found Heap's user-friendly interface to be a game-changer

  May 7, 2024

• Zander M

  Your Ultimate Tool for Unraveling UX Mysteries

  My experience with Heap has been extremely positive. It offers a level of capability and adaptability that is unmatched by most other analytics tools, enabling me to assess user experience on my website at a granular level. It's the simplest method I've discovered to comprehend the effect of every button, style, feature, functionality, page, and tool on my users. Heap's most notable feature is its ability to track everything from the moment it's installed on my website, even retrospectively. It records everything, allowing me to analyze funnels, clicks, user behaviors, and more in hindsight. Heap also provides excellent flexibility for customizing segments and events. It's designed for me to create my own building blocks for my dashboards, making it a powerful tool for understanding user activity on the platform. For instance, with Heap, it's not only feasible but also easy and quick to analyze the impact a new feature has on the retention of a user segment.

  April 27, 2024

• Roger Smith

  Experience Real-Time Reporting with Heap

  I value Heap's capability to accurately pinpoint where users face problems, improving the customer experience and fostering a user-friendly interface. With Heap, I can establish past events and conversions, which is especially beneficial when deliverables often vary. Heap's automatic tracking of every user action eliminates the need for custom labeling, thus cutting down on tag maintenance expenses. In my role as an analyst, I've found Heap to be pre-optimized for intricate web and mobile apps. However, Heap's automatic recording of every user action, while advantageous, can lead to a perplexing storage issue. I've discovered that external help may be required when formulating queries to segment this data. I transitioned to Heap because it conducts dataset analyses to reveal concealed information within the user's digital journey.

  April 21, 2024

• Juan Brown

  Compared Several Laundry Companies with Heap

  As a housekeeper, I compared several laundry companies to ensure value for money for my client. I chose LaundryHeap as it was the cheapest for my needs, despite never having used such a service before. The towels came out very clean and smelled lovely. The duvet cover wasn't ironed, but I realized that was my mistake in selecting the service. The collection and delivery times were fantastic and the driver was very nice. I even gave him a £5 tip onsite and I hope he received it. Overall, the service was fantastic.

  April 15, 2024

Heap: Pros & Cons

Why is Heap better than other Customer Experience software?