Pros from reviewers
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Cloud-based and accessible from anywhere: Hotelogix is a cloud-based software that can be accessed from any location, providing transparency for all users and enabling hotel operations to be managed even when on the move
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Uniform inventory and automatic OTA bookings: The software simplifies work by providing a uniform inventory and automatic OTA bookings, allowing for easy adaptation based on market analysis
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Excellent management dashboard: The management dashboard provides a clear display of occupancy status, ARR, and forecasting with comparisons to the previous year
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User-friendly reservation system: The reservation system allows for easy mapping of inventory from the PMS and updating in OTA's through a channel manager, requiring only management of rates according to occupancy
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24/7 customer support: Hotelogix provides round-the-clock customer support, always available to assist at any time.
Cons from reviewers
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Inconsistent customer service: Despite initially providing excellent support, changes in Hotelogix's team and account managers have led to inconsistencies and a decrease in the quality of customer service
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Slow response time: Particularly on weekends, the support team can take days to resolve issues, which can disrupt hotel operations
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Sudden account blocking: If a payment is missed, Hotelogix may block access to the system without prior warning, leaving staff unable to manage hotel operations
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Inconsistent rates: There have been instances where the breakfast rate is inconsistent, leading to potential losses for the hotel
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Charges for additional services: Hotelogix charges for connecting to TripAdvisor, a service that is typically free with other software.
Main features
Starting Price
Free Plan
Cloud-based system
Full Feature Functionality
Scalability
Integration Capabilities
User-friendly Interface
Starting Price
N/A
Free Plan
No
Cloud-based system
Full Feature Functionality
Scalability
Integration Capabilities
User-friendly Interface
What is Hotelogix?
How Hotelogix compare to similar software?
Product
Hotelogix
3.8
Hotelogix reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hotelogix best for according to our reviewers?
Hotel Managers: They can benefit from the management dashboard that displays occupancy status, ARR, and forecasting with comparisons to the previous year
Hotel Staff: The software is user-friendly and easy to adapt to, making it suitable for new team members who need to quickly adjust to the system
Remote Users: Being a cloud-based software, it can be accessed from anywhere, providing transparency for all users and enabling management of hotel operations even when on the move
Customer Service Teams: The software provides 24/7 support, making it suitable for customer service teams that need to assist users at any time
Property Owners: The software's integration with Channel Managers and partner agencies makes it easy to input bookings and predict demand, making it suitable for property owners who need to manage multiple properties.
Hotelogix reviews
3.8
Hotelogix rating
4.3
Ease of use
4.5
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.5
Features
6 Hotelogix reviews
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Andrea F
Bug-Ridden Software with Slow Support and Unfair Practices
I found no benefits from using Hotelogix, it only caused me continuous problems and wasted my money. Although it has some good features and connects to most OTAs, it takes a long time to set up. The support is slow, particularly on weekends, and resolving any issue can take days. I once missed a payment while I was away and without any warning, my account was blocked. Despite explaining my situation to everyone at Hotelogix, I was left without access to my system for two days, forcing my staff to run the hotel without any guidance. They seemed indifferent to the fact that my staff couldn't access the system and ignored my emails and Skype messages. There are better, cheaper systems available. They never acknowledge their mistakes and my breakfast rate is often inconsistent without any explanation. They also charge for connecting to TripAdvisor, which no other service does. I was promised a lot when I signed up, but in reality, I received only half of what was promised.
May 13, 2024
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Samuel
Hotelogix: The Ultimate Tool for Hotel Managers
As a hotel manager, I've found Hotelogix to be an invaluable tool. It's made managing reservations and bookings a breeze, and the customer service is top-notch
May 6, 2024
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Kayla S
Highly Recommended: The Timeless and Affordable Hotel Management Solution - Hotelogix
I wholeheartedly recommend the Hotelogix software! It's a classic in the industry, with a timeless design that has stood the test of time. The management team is refreshingly straightforward, and they're always upfront about their policies. Once you've made your payment, you'll get to see the company's true colors - they're committed to their product and their customers! Their property management system, channel manager, and booking engine are all part of the package, and they're all fantastic. They've got everything you need to manage your hotel effectively. And the best part? Their service is incredibly affordable. It's clear that they've managed to keep costs down thanks to the longevity of their software. What's more, they offer quarterly or yearly payment options, which are a great way to save money in the long run. And while these payments are non-refundable, it's a testament to the company's confidence in their product. They know once you start using Hotelogix, you won't want to stop! In conclusion, Hotelogix is a tried-and-true solution for hotel management. It's a classic, reliable choice that won't let you down.
April 27, 2024
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Noah Williams
Effortless Navigation with Hotelogix!
I find Hotelogix to be a user-friendly software that is easier to manage compared to other market options. However, I sometimes require support in critical areas that their 24/7 customer service struggles to handle. I initially chose Hotelogix due to the excellent customer service I experienced in the past. However, with new teams and changing account managers, the consistency and support I receive has been impacted. I believe that maintaining excellent customer service with strong product knowledge is crucial for the product's market success.
April 22, 2024
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Jesse M
Hotelogix: Streamlining Hotel Operations
I've been using Hotelogix for a few months now and I'm extremely satisfied with its performance. The software is user-friendly and has streamlined our hotel operations significantly
April 16, 2024
