10 Best Alternatives to JivoChat in May 2024

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to JivoChat

Freshdesk: Pros & Cons

Best features

• - Strengthen data security

• - Optimize ticket management

• - Centralize knowledge base

• - Opt for multi-channel support

• - Give users autonomy

• - Enhance customer satisfaction

• - Access customized performance reports

• - Ensure team collaboration

Freshdesk pricing

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to JivoChat

LiveChat: Pros & Cons

Best features

• - Optimize customer service performance

• - Contact your prospects from multiple channels

• - Access reports on your agents and their performance

• - Secure your data

• - Boost user engagement

• - Set up optimized and customized chats

• - Manage teams

LiveChat pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to JivoChat

LiveAgent: Pros & Cons

Best features

• - Advanced reporting

• - Create a customer community

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Gamification

• - Social media integration

• - Boost the efficiency of your FAQ

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to JivoChat

Intercom: Pros & Cons

Best features

• - Customer feedback and surveys

• - Automate conversations

• - Access data to personalize customer conversations

• - Collaborate with your team

• - Multilingual support

• - Performance analytics

• - Chat with your customers in real time

• - Easily onboard new customers

Intercom pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to JivoChat

Zendesk: Pros & Cons

Best features

• - Automation and workflow

• - Ticketing system

• - Multichannel support

• - Integration

• - Knowledge base

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to JivoChat

Freshchat: Pros & Cons

Best features

• - Optimize team management

• - Get real-time performance reports

• - Communicate in 33+ languages

• - Communicate with customers via your various messaging apps

• - Boost your team's productivity

• - Respond quickly to customer requests with the chatbot

Freshchat pricing

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to JivoChat

Birdeye: Pros & Cons

Best features

• - Competitor analysis

• - All-in-one reputation management

• - Actionable customer insights

• - Social media management made easy

• - Automated review request

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to JivoChat

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

• - Email Marketing Integration

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to JivoChat

Drift: Pros & Cons

Best features

• - AI Automation

• - Chatbots and Email Marketing Tools

• - Sales Automation

• - Seamless Integration

• - Personalized Customer Experience

Description

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

Proprofs chat compared to JivoChat

Proprofs chat: Pros & Cons

Best features

• - Real-time customer support

• - Visitor tracking

• - Pre-chat forms and offline messages

• - Integration capabilities

• - Customizability and robust reporting