Pros from reviewers

• Exceptional customer service: Jumppl staff, such as Jacob and Christian, have been praised for their exceptional service, surpassing that of other Mac stores nationwide. Their knowledge and expertise in addressing issues with MacBook Pro have been impressive

• Expertise in problem-solving: Jumppl staff have demonstrated their ability to identify and solve problems with MacBook Pro. They take the time to explain how to handle the problem, providing valuable guidance to customers

• Entertainment for children: Jumppl provides a safe and enjoyable environment for children. Parents have reported their children having a great time playing at Jumppl, which also allows them to rest and relax

• Quick and free repair service: Jumppl has been commended for their quick and free repair service. They were able to repair a phone in seconds without charging the customer

• Variety of products: Jumppl offers a variety of Apple products, including the latest M1 series. This allows customers to try and compare different products before making a purchase.

Cons from reviewers

• Substandard products: Jumppl has been accused of selling substandard and older models of laptops, despite charging high prices. This has led to dissatisfaction among customers who feel they have been deceived

• Software compatibility issues: There have been instances where the installed antivirus clashed with the built-in one, causing problems for the user. Jumppl failed to identify and rectify this issue, leading to customer distress

• Poor customer service: Some customers have reported that the staff at Jumppl stores are not approachable or accommodating. This lack of customer service has resulted in lost sales and negative customer experiences

• High prices for additional services: While the main services of Jumppl may be satisfactory, customers have complained about the high prices of food and snacks at their locations

• Unresponsive staff: There have been complaints about the staff at some Jumppl stores being rude and inattentive. This has resulted in customers feeling ignored and choosing to shop elsewhere.