Pros from reviewers

• Easy Test Creation: Leapwork allows for easy test creation using building blocks, enabling testing of both web and desktop applications in the same flow. This feature is particularly beneficial for non-developers, as no coding knowledge is needed

• Efficient User Acceptance Testing: Leapwork has been a solution to a significant issue regarding user acceptance testing on new releases and software upgrades. The codeless interface greatly enhances the efficiency of the testing team, reducing the learning curve and allowing people to start right away

• User-friendly API and Reporting: Leapwork offers a user-friendly API and includes video in the reports, enhancing the test-building capability. The ability to work remotely on an agent to build tests is another valuable feature

• Automated Compliance Testing: Leapwork allows for the creation of automated tests to cover all state compliance, ensuring 100% compliance with contracts. It offers user-friendly views for creating tests from a flowchart and provides the ability to schedule tests

• Cost-effective Automation: Leapwork is a cost-effective automation tool that has reduced the total cost of ownership in the testing department. It's user-friendly and intuitive, enabling junior team members to swiftly apply their knowledge and skills in an automated setting. The software is customizable and provides good value, as it lessens the need to hire extra staff specifically for automation.

Cons from reviewers

• Limited debugging functionality: Users have reported that Leapwork's debugging functionality could use some improvement, as it can be difficult to pinpoint problems in complex flows with multiple sub-flows.

• Software stability issues: Some users have experienced software crashes and issues with adhoc schedules getting stuck running, which can lead to significant disruptions and loss of data.

• Limited email notification options: Users have reported that scheduled tests are unable to deliver notifications to multiple emails, which can be a hindrance in team environments where multiple stakeholders need to be kept informed.

• Difficulty in maintaining flows: While Leapwork allows for easy creation of flows, some users have reported that it can be easy to create flows that are difficult to maintain, requiring self-control to avoid this trap.

• Limited customer service: Some users have reported that Leapwork's customer service can be limited, resulting in slower response times. This can be a significant disadvantage when users encounter issues or need assistance with the software.