Pros from reviewers

• Excellent customer service: The service and support from Process Street are outstanding, with a responsive and helpful team that is constantly looking to enhance their product

• Ease of use: Process Street's intuitive interface makes it easy for even non-technical users to create and manage processes, making it ideal for industries where SaaS software usage is uncommon

• Centralization of information: Process Street centralizes all relevant information, providing a bird's-eye view of all an organization's processes in one place, which is particularly beneficial for companies operating across multiple cities

• Efficiency in operation: Process Street allows users to spend less time on each operation without compromising quality, crucial for successfully completing repetitive tasks

• Improved accountability: Process Street has greatly improved accountability within companies, proving to be a reliable tool for businesses aiming for rapid growth.

Cons from reviewers

• Inability to insert images with text: The software requires a separate field for images, which can be inconvenient for users who wish to insert images alongside text.

• Heavy reliance on external applications: Despite its many features, Process Street still heavily depends on external applications and connections for specific tasks, which can complicate the process work

• Slow implementation of changes: Updating a checklist template disrupts the conditionality of all active checklists, a problem that can take months to resolve. The software also lacks the ability to filter for specific tasks when analyzing data from a collection of checklists

• Limited trial of paid features: There's a notable difference between the free and paid accounts, making it hard to assess if the paid features will be beneficial as they can't be sampled on the free trial account

• Lack of copy and paste feature for parts of a process: At present, you can duplicate the entire process but not a single task or a part of a task