Here are competitors or alternatives to Tidio and other similar Customer Support software. You need to consider some important factors when choosing a tool like Tidio for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Tidio that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Tidio. Discover sofware like Freshdesk, LiveChat, LiveAgent or Intercom.
From Customer Support tools, we have selected the best alternatives to Tidio based on reviews for each solution and similarities with Tidio. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Tidio
Tidio has better positive reviews compared to Freshdesk: 96 vs 94
Tidio is more user friendly than Freshdesk: 4.7 vs 4.5
Tidio is better at value for money than Freshdesk: 4.6 vs 4.3
Freshdesk is more versatile than Tidio: 94 vs 64
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to Tidio
Tidio is better at customer service than LiveChat: 4.7 vs 4.6
Tidio is better at value for money than LiveChat: 4.6 vs 4.5
Tidio has more options than LiveChat: 64 vs 59
LiveChat: Pros & Cons
Best features
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / monthDescription
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to Tidio
LiveAgent has more positive reviews than Tidio: 97 vs 96
LiveAgent is better at support than Tidio: 4.8 vs 4.7
Tidio is easy to use compared to LiveAgent: 4.7 vs 4.5
Tidio is more versatile than LiveAgent: 64 vs 62
LiveAgent: Pros & Cons
Best features
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Tidio
Tidio has better positive reviews compared to Intercom: 96 vs 90
Tidio is better at customer service than Intercom: 4.7 vs 4.5
Tidio is easier to use than Intercom: 4.7 vs 4.5
Tidio is more suitable for small businesses thanks to its good value for money than Intercom: 4.6 vs 4.0
Intercom is more versatile than Tidio: 159 vs 64
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to Tidio
Tidio has better positive reviews than Help Scout: 96 vs 95
Tidio pricing plans are more competitive than Help Scout: 4.6 vs 4.4
Help Scout has more functions than Tidio: 71 vs 64
Help Scout: Pros & Cons
Best features
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Tidio
Tidio has more positive reviews than Zendesk: 96 vs 89
Tidio is better at support than Zendesk: 4.7 vs 4.3
Tidio is easy to use compared to Zendesk: 4.7 vs 4.3
Tidio pricing plans are more competitive than Zendesk: 4.6 vs 4.2
Zendesk has more functions than Tidio: 182 vs 64
Zendesk: Pros & Cons
Best features
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to Tidio
Tidio has better positive reviews than Freshchat: 96 vs 79
Tidio is better at customer support than Freshchat: 4.7 vs 4.2
Tidio is better at ease to use than Freshchat: 4.7 vs 4.5
Tidio is better at value for money than Freshchat: 4.6 vs 4.0
Freshchat has more options than Tidio: 79 vs 64
Freshchat: Pros & Cons
Best features
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / monthDescription
Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
Gorgias compared to Tidio
Tidio is a better solution for customer support than Gorgias: 4.7 vs 4.5
Tidio is easier to set up than Gorgias: 4.7 vs 4.5
Tidio is more suitable for small businesses thanks to its good value for money than Gorgias: 4.6 vs 4.5
Tidio has more features than Gorgias: 64 vs 54
Gorgias: Pros & Cons
Best features
Gorgias pricing
Enterprise
Contact salesStarter
$10 / monthBasic
$60 / monthPro
$360 / monthAdvanced
$900 / monthDescription
Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.
Joonbot compared to Tidio
Tidio has better positive reviews compared to Joonbot: 96 vs 0
Tidio is better at customer service than Joonbot: 4.7 vs 3.6
Tidio is easier to use than Joonbot: 4.7 vs 3.6
Tidio is more suitable for small businesses thanks to its good value for money than Joonbot: 4.6 vs 3.6
Tidio is more versatile than Joonbot: 64 vs 27
Best features
Joonbot pricing
Free
Starter
$34 / monthPlus
$119 / monthDescription
Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.
Smartsupp compared to Tidio
Tidio is a better solution based on percentage of positive reviews than Smartsupp: 96 vs 95
Tidio is a better solution for customer support than Smartsupp: 4.7 vs 4.5
Smartsupp is easier to set up than Tidio: 4.8 vs 4.7
Tidio is more suitable for small businesses thanks to its good value for money than Smartsupp: 4.6 vs 4.4
Smartsupp has more functions than Tidio: 65 vs 64
Smartsupp: Pros & Cons
Best features
Description
Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way.
HelpCrunch compared to Tidio
HelpCrunch has more positive reviews than Tidio: 98 vs 96
HelpCrunch is better at support than Tidio: 5.0 vs 4.7
Tidio is easy to use compared to HelpCrunch: 4.7 vs 4.5
HelpCrunch pricing plans are more competitive than Tidio: 4.8 vs 4.6
HelpCrunch is more versatile than Tidio: 78 vs 64
HelpCrunch: Pros & Cons
Best features
HelpCrunch pricing
Unlimited
Contact salesBasic
$176 / monthPro
$290 / monthDescription
Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.
Drift compared to Tidio
Tidio has more positive reviews than Drift: 96 vs 91
Tidio is better at support than Drift: 4.7 vs 4.5
Tidio is more user friendly than Drift: 4.7 vs 4.5
Tidio is better at value for money than Drift: 4.6 vs 4.1
Drift has more features than Tidio: 151 vs 64
Drift: Pros & Cons
Best features
Description
HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
Hubspot service hub compared to Tidio
Tidio has more positive reviews than Hubspot service hub: 96 vs 94
Tidio is better at support than Hubspot service hub: 4.7 vs 4.5
Tidio is easy to use compared to Hubspot service hub: 4.7 vs 4.5
Tidio pricing plans are more competitive than Hubspot service hub: 4.6 vs 4.2
Hubspot service hub is better at number of features than Tidio: 90 vs 64
Hubspot service hub: Pros & Cons
Best features
Description
Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.
JivoChat compared to Tidio
Tidio is a better solution based on percentage of positive reviews than JivoChat: 96 vs 93
Tidio is a better solution for customer support than JivoChat: 4.7 vs 4.5
Tidio's user interface is more convenient than JivoChat: 4.7 vs 4.5
Tidio pricing plans are more competitive than JivoChat: 4.6 vs 4.5
JivoChat has more options than Tidio: 77 vs 64
JivoChat: Pros & Cons
Best features
JivoChat pricing
Basic
FreeProfessional
$19 / user / monthDescription
Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.
Crisp compared to Tidio
Tidio has better positive reviews compared to Crisp: 96 vs 92
Tidio is better at customer service than Crisp: 4.7 vs 4.5
Tidio is easy to use compared to Crisp: 4.7 vs 4.5
Tidio pricing plans are more competitive than Crisp: 4.6 vs 4.5
Crisp: Pros & Cons
Best features
Description
FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.
Froged compared to Tidio
Tidio has better positive reviews compared to Froged: 96 vs 89
Tidio is easier to use than Froged: 4.7 vs 4.5
Tidio is better at number of features than Froged: 64 vs 52
Froged: Pros & Cons
Best features
Froged pricing
Free
Grow
$84 / monthScale
$372 / monthEnterprise
$948 / monthDescription
Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.
Chaport compared to Tidio
Chaport has better positive reviews than Tidio: 100 vs 96
Chaport is better at customer support than Tidio: 5.0 vs 4.7
Chaport is better at ease to use than Tidio: 5.0 vs 4.7
Chaport is better at value for money than Tidio: 4.9 vs 4.6
Tidio is more versatile than Chaport: 64 vs 35
Chaport: Pros & Cons
Best features
Description
Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.
Chatfuel compared to Tidio
Tidio has better positive reviews than Chatfuel: 96 vs 84
Tidio is better at customer support than Chatfuel: 4.7 vs 4.0
Tidio is better at ease to use than Chatfuel: 4.7 vs 4.0
Tidio is better at value for money than Chatfuel: 4.6 vs 4.1
Chatfuel has more functions than Tidio: 68 vs 64
Chatfuel: Pros & Cons
Best features