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4 Best Alternatives to Ytel in May 2024

Alternatives & Competitors to Ytel

  1. 1. Slack
  2. 2. ZoomInfo
  3. 3. Aircall
  4. 4. CloudTalk
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Here are competitors or alternatives to Ytel and other similar Call Centers software. You need to consider some important factors when choosing a tool like Ytel for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Ytel that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Ytel. Discover sofware like Slack, ZoomInfo, Aircall or CloudTalk.

List of Alternatives to Ytel

From Call Centers tools, we have selected the best alternatives to Ytel based on reviews for each solution and similarities with Ytel. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
4.7 (6 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Ytel

Slack has better positive reviews compared to Ytel: 95 vs 64

Slack is better at customer service than Ytel: 4.5 vs 3.5

Slack is easy to use compared to Ytel: 4.5 vs 4.0

Slack pricing plans are more competitive than Ytel: 4.6 vs 3.3

Slack has more functions than Ytel: 78 vs 76

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo zoominfo

2. ZoomInfo
4.5 (6 reviews)

Prospecting

Description

ZoomInfo centralizes your sales and marketing needs, enabling you to manage sales, leads and opportunities. Develop your growth and optimize your GTM strategy with a powerful all-in-one tool.

ZoomInfo compared to Ytel

ZoomInfo has more positive reviews than Ytel: 85 vs 64

ZoomInfo is better at support than Ytel: 4.6 vs 3.5

ZoomInfo is more user friendly than Ytel: 4.5 vs 4.0

ZoomInfo is better at value for money than Ytel: 4.4 vs 3.3

Ytel has more options than ZoomInfo: 76 vs 52

ZoomInfo: Pros & Cons

Data quality: The GTM platform provides access to high-quality B2B data
Cold calling: Search and direct dialing functions enable cold calling
User interface: The tool is simple and pleasant to use
Tool configuration: Platform configuration takes some time
Solution cost: The platform can be quite expensive for small businesses
Customer support: The help desk is not very responsive

Best features

  • - Identify and connect with your ideal customer

  • - Automate data management

  • - Find talent fast

  • - Perfect data security

  • - Centralize all your needs

  • - Convert prospects into customers

  • - Use high-quality B2B data

  • - Benefit from numerous integrations

ZoomInfo pricing

SalesOS

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MarketingOS

Contact sales

TalentOS

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There is no deal for this product
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logo aircall

3. Aircall
3.3 (6 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to Ytel

Aircall has better positive reviews compared to Ytel: 85 vs 64

Aircall is better at customer service than Ytel: 4.2 vs 3.5

Aircall is easier to use than Ytel: 4.5 vs 4.0

Aircall is more suitable for small businesses thanks to its good value for money than Ytel: 4.0 vs 3.3

Aircall has more features than Ytel: 98 vs 76

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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logo cloudtalk

4. CloudTalk
4.2 (6 reviews)

Call Centers Customer Support

Description

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

CloudTalk compared to Ytel

CloudTalk has better positive reviews compared to Ytel: 95 vs 64

CloudTalk is better at customer service than Ytel: 4.8 vs 3.5

CloudTalk is easier to use than Ytel: 4.8 vs 4.0

CloudTalk is more suitable for small businesses thanks to its good value for money than Ytel: 4.3 vs 3.3

CloudTalk has more functions than Ytel: 88 vs 76

CloudTalk: Pros & Cons

Advanced call management features: CloudTalk offers advanced call management features such as call routing, IVR (Interactive Voice Response), call queuing, and call recording
Integration capabilities: CloudTalk integrates with popular CRMs and help desk software for seamless data synchronization and enhanced customer interactions
Cloud-based call center solution: CloudTalk provides you with the flexibility to handle inbound and outbound calls from anywhere with an internet connection
Learning curve for setup and configuration: Setup and configuration of the software may require some technical expertise
Pricing structure: CloudTalk’s pricing plans may not be suitable for all businesses, especially smaller businesses with limited resources
Occasional call quality issues: Some users have reported occasional call quality issues with the platform, such as dropped calls or audio disruptions

Best features

  • - Interactive voice response

  • - Call recording

  • - Multiple communication channels

  • - Cloud-based phone system

  • - Real-time analytics

  • - Integrations

  • - Customizable call flows

  • - Team collaboration

CloudTalk pricing

Custom

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Starter

$25 / user / month

Essential

$30 / user / month

Expert

$50 / user / month
There is no deal for this product
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