Pros from reviewers
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Easy setup and use: 3CX is simple to set up and use, making it a preferred choice over open source applications that require more effort
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Affordable: Compared to other phone systems and VoIP providers, 3CX is more cost-effective, making it a viable option for small businesses
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Mobile application: The mobile application allows users to manage calls even when they're not near their desk phone or abroad, providing flexibility and convenience
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Video conferencing: The video conferencing feature saves users from the licensing and financial costs of other solutions, making it a cost-effective choice for remote meetings
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Support for all vendors: 3CX supports all vendors, making it easy to establish connections with other branches and integrate with various devices and platforms.
Cons from reviewers
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Delayed phone book updates: When a new user is added to the system, the phone book of some phones takes about 15-20 minutes to update
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Limited customization: Users have expressed a desire for more customization options, such as the ability to personalize the ringer on their softphone or desk phone
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Poor call quality: Some users have reported poor sound quality during calls, with frequent restarts required to maintain functionality
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Lack of native features: 3CX lacks certain native features such as Caller ID and SMS function, which some users find inconvenient
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Provisioning issues: There have been complaints about the provisioning of the softphone, particularly in organizations with high employee turnover, where a login/logout functionality on the desktop app would be beneficial.
Main features
Starting Price
Free Plan
Flexible Communication Options
Cost Effective Solution
Easy Integration
Powerful Collaboration Tools
Top-notch Security
Starting Price
N/A
Free Plan
No
Flexible Communication Options
Cost Effective Solution
Easy Integration
Powerful Collaboration Tools
Top-notch Security
What is 3cx?
How 3cx compare to similar software?
Product
3cx
4.5
3cx reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is 3cx best for according to our reviewers?
Small to Medium Businesses: These businesses can benefit from 3CX's affordability and ease of use. The software provides all necessary features and works well on various devices and platforms. It also allows for worldwide usage, even with limited internet access
Large Organizations with Multiple Branches: 3CX is suitable for large organizations that need to establish connections with other branches. It supports all vendors and allows for easy setup of communications and necessary equipment for internal phone use
Remote Workers: The mobile application of 3CX allows users to manage calls even when they're not near their desk phone or abroad. This makes it ideal for remote workers or those who frequently travel for work
Start-ups: 3CX is a reliable software that runs 24/7 without any problems. It is suitable for both start-ups and larger companies, with reasonable pricing and integration with other apps like Hubspot
Businesses Seeking On-Premise Solutions: For businesses that prefer not to use cloud telephony, 3CX offers the option for an on-premise solution. It's a comprehensive phone system with no additional costs and can be deployed on the cloud, private cloud, or on-premise.
3cx reviews
4.5
3cx rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.4
Features
6 3cx reviews
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Bryan Rodriguez
Seamless Integration and Excellent Call Quality with User-Friendly Interface
it offers excellent call quality and seamless integration with our existing systems. The software's user-friendly interface is a bonus
May 13, 2024
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Keilani M
Fedai was Outstanding with 3CX.
Fedai was excellent, he was patient and helped resolve our issue, thank you!
May 4, 2024
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Daniel F
Effortless Telephony Management with 3CX
I've been using 3CX for several months and I'm very satisfied with it. Before 3CX, my organization used open source applications that required a lot of effort. However, 3CX was easy to set up and use. I appreciate its support for all vendors and the ease of establishing connections with other branches. Compared to other phone systems, 3CX is very affordable. I particularly enjoy the mobile application which allows me to manage calls even when I'm not near my desk phone or abroad. The video conferencing feature is another advantage, saving us from the licensing and financial costs of other solutions. If we have a remote office, we can easily set up communications and necessary equipment for internal phone use through the app. However, there is a minor issue where the phone book of some phones is updated late when a new user is added, taking about 15-20 minutes. We chose 3CX because of these reasons.
April 27, 2024
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Karen B
3CX: A Robust and Reliable Communication Solution for IT Professionals
As an IT professional, I find 3CX to be a robust and reliable solution for our communication needs
April 20, 2024
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Indigo D
Untrustworthy Ally
I used to rely on 3CX as a good PBX for several of my clients. They even offered a free version, which was perfect for non-profit organizations that couldn't afford a paid version. However, they've suddenly discontinued the free self-hosted version. There's no need or use for putting the PBX into the internet, so all the work I put into configuration is now wasted due to the company's decision to force users to move to the cloud. This shows how unreliable the company is - if you use their products, you might suddenly have to start all over again. I've started moving the first installations to Freepbx/Asterisk. The experience has been positive so far, so I've begun moving the others as well. Thankfully, I won't have to renew any 3CX licenses anymore.
April 16, 2024
