Pros from reviewers
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Cost-effective: Atera's pricing model is based on the number of technicians, not the number of devices managed, making it a very cost-effective solution for IT management. This allows users to manage a large number of devices without incurring additional costs
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Efficient server monitoring: Atera offers efficient server monitoring capabilities, enabling users to quickly address network issues. This feature is particularly beneficial for IT professionals who need to manage and monitor multiple devices simultaneously
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User-friendly interface: Atera's interface is intuitive and clean, making it easy for users to navigate and manage their devices. This user-friendly design enhances the overall efficiency of the software
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Integrated helpdesk and RMM/PSA features: Atera combines helpdesk and RMM/PSA features, eliminating the need for multiple systems to meet support objectives. This integration simplifies the IT management process and improves productivity
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Robust scripting and patch management: Atera provides dependable patch management and robust scripting features. These features, along with third-party app deployment and patching, make Atera a comprehensive IT management solution.
Cons from reviewers
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Inability to truncate message trail in helpdesk: The helpdesk feature does not allow technicians to truncate the message trail when replying, leading to unnecessarily long conversations between the technician and the customer.
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Limited reporting options: While the reporting feature is improving, it currently lacks sufficient options to customize reports to specific user preferences.
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Occasional remote connection failures: Some users have reported instances where the remote connection feature fails, hindering their ability to assist customers remotely.
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Slow and ineffective chat support: The only available support is via chat, which some users have found to be slow and sometimes ineffective in resolving their issues.
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Basic features locked behind paywalls: Certain basic features are inaccessible unless users pay extra, which can be frustrating for those who need these features but are on a budget.
Main features
Starting Price
Free Plan
Robust Reporting and Analytics
Integrated Ticketing System
Intelligent PSA Tools
All-in-One Remote Monitoring and Management Software
Proactive Network Monitoring
Starting Price
N/A
Free Plan
No
Robust Reporting and Analytics
Integrated Ticketing System
Intelligent PSA Tools
All-in-One Remote Monitoring and Management Software
Proactive Network Monitoring
What is Atera?
How Atera compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Atera best for according to our reviewers?
IT Administrators: These are individuals who manage and maintain a company's IT infrastructure. They would find Atera useful for its efficient server monitoring, easy device enrollment, and intuitive tools. The software allows them to manage a large number of devices from a single platform, making their work more efficient and cost-effective
In-house IT Teams: These are teams that manage a company's IT infrastructure internally. Atera would be beneficial for them as it combines helpdesk and RMM/PSA features, eliminating the need for multiple systems. The software is cost-effective as it charges per technician, regardless of the number of endpoints
Small IT Support Businesses: These are small businesses that provide IT support services to other companies. Atera would be a valuable tool for them due to its affordable pricing and comprehensive IT management features. The software allows them to compete with larger companies in the RMM market
IT Companies: These are companies that provide a range of IT services to other businesses. They would find Atera useful for its robust scripting features, dependable patch management, and easy remote access to clients. However, they may experience some issues with the software's performance and customer support
New Users to Remote Access and Help Desk Services: These are individuals or businesses that are new to using remote access and help desk services. Atera would be beneficial for them as it aids in network monitoring and task management, offers sophisticated reporting methods, and provides dynamic and flawless remote access. The software's customer service and help desk support are also extremely approachable.
Atera Reviews
4.5
Atera rating
4.5
Ease of use
4.5
Customer service
4.7
Value for money
4.6
Likelihood to recommend
4.2
Features
6 Atera Reviews
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Michael W
Improved Workflow with Remote Monitoring and Management Software
its remote monitoring and management capabilities have significantly improved my workflow. The software's ease of use and robust feature set make it a standout choice in the market
May 13, 2024
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Elijah D
Two Steps Forward, One Step Back: A Review on Atera
I've been using Atera since its inception and while it's good, improvements often come at the expense of something else. I wish they would focus on improving the user interface, not for aesthetic changes, but for better workflow and ease of use. For instance, pasted text in ticket responses has a background color that is nearly invisible on most monitors. I've requested multiple times over the past five years for this to be addressed, either by removing the background color or making it more noticeable. This seems like a minor bug that could be easily fixed, but it remains unresolved. The accumulation of such annoyances has frustrated me to the point where I'm considering switching to a different product.
May 7, 2024
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Brian Martinez
Atera: My Essential IT Multi-Tool for Daily Use
Indispensable. I've recommended Atera to my colleagues multiple times. I used to log into servers with Microsoft Remote Desktop, but now I use Splashtop installed through Atera for both servers and laptops. Before Atera, I used Teams to assist users with endpoint issues, which was data-consuming. With Atera, it's much more efficient. The best part is that I pay for an admin SEAT, not for the number of devices I manage. The tools are intuitive, the interface is clean. I manage over 50 Windows devices and servers from my MacBook Pro. Setting up and enrolling devices is simple. I still need to adjust my alert thresholds as I get too many for memory usage and storage use over 85%. I also need to configure audio properly for assisting end users through Splashtop. I chose Atera to manage our infrastructure in-house, which is very cost-effective. I switched to Atera to cut down on IT costs through a third-party.
April 28, 2024
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Bishop
Atera: A Comprehensive and Intuitive IT Tool
As an IT professional, I found Atera to be a comprehensive and intuitive tool
April 21, 2024
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Silas
Atera: Cloud-Based IT Management at its Best
I have been using Atera, a cloud-based IT management platform, for over a year and I am extremely satisfied with its features and performance. It allows me to monitor and manage multiple clients from a single dashboard and automate tasks like patching, backup, and reporting. Atera also has an integrated helpdesk system that works with email and chat, making customer communication and issue resolution easy. It's very affordable and scalable, charging per technician instead of per device, allowing me to add more devices without increasing the cost.
April 16, 2024
