Pros from reviewers

• Effective social reports and reviews management: Birdeye's social reports and reviews management is excellent, effectively linking Facebook, Google, and Instagram for quarterly reports

• Responsive customer service: Some customers have praised Birdeye's customer service, noting that they've been responsive and efficient

• Knowledgeable representatives: Certain representatives at Birdeye have been highlighted for their knowledge and helpfulness, responding promptly to emails and phone calls

• Advocate support: Some customers have appreciated having a dedicated advocate who is patient, helpful, and able to answer all their questions

• Useful for managing online presence: Despite some issues, customers have found value in using Birdeye for managing their online presence, particularly in terms of social features and reviews.

Cons from reviewers

• Poor after-sales support: After purchasing the product, customers have reported that their questions and concerns are often ignored or dismissed, leading to dissatisfaction and frustration

• Difficult cancellation process: Birdeye's cancellation process is not user-friendly and can be quite challenging, leading to frustration and dissatisfaction

• Poor customer service: The customer service team at Birdeye often prioritizes money over quality service, which can lead to a negative customer experience

• Expensive for small businesses: The cost of Birdeye's services can be quite high, especially for small businesses with repeat customers, and the service auto-renews, potentially trapping businesses in expensive contracts

• Unauthorized charges: There have been instances where Birdeye has continued to charge customers even after they have cancelled their subscription, leading to financial loss and a breach of trust.