Pros from reviewers
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Feature-rich software: Freshworks offers a wide range of features including knowledge base, tickets, chat, and AI bots, making it a comprehensive solution for many users
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Free plan availability: Freshworks provides a free plan that is sufficient for many users, making it a cost-effective choice for small businesses or startups
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Excellent documentation and configuration: Freshworks stands out for its excellent documentation and configuration, making it easy for users to understand and use the software
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User-friendly interface: Despite some customer service issues, users find the software itself to be well-designed and user-friendly, enhancing the overall user experience
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Accurate project monitoring: Freshworks allows users to monitor their projects from the lead stage to the opportunity with 100% accuracy, ensuring no follow-ups are missed.
Cons from reviewers
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Poor customer service: Many users have reported poor customer service experiences with Freshworks, including unresponsive representatives, unresolved queries, and difficulty understanding representatives due to language barriers
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Forced upgrades: Some users feel forced to upgrade to access more features, despite the free plan being sufficient for many users
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Unfair business practices: There have been complaints about Freshworks' business practices, including requiring a 60-day notice for cancellation without sending reminders about upcoming renewals and refusing to refund charges for unused products
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Overly complex CRM: Some users find Freshworks' CRM overly complex and difficult to set up, especially without a dedicated person to handle it
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Issues with email function: There have been reports of issues with the email function of Freshworks, including a high email bounce rate and difficulty uploading images directly into the email body.
90% off the Pro plan for 1 year on Freshworks
Get 90% off the Pro plan for 1 year on Freshworks and up to $100,000 savings with Secret.
Main features
Starting Price
Free Plan
Improved ticket management
Collaboration
Analytics and reporting
Automate your sales process
Omnichannel support
Starting Price
N/A
Free Plan
No
Improved ticket management
Collaboration
Analytics and reporting
Automate your sales process
Omnichannel support
What is Freshworks?
90% off the Pro plan for 1 year on Freshworks
Get 90% off the Pro plan for 1 year on Freshworks and up to $100,000 savings with Secret.
How Freshworks compare to similar software?
Product
Freshworks
3.3
Freshworks reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Freshworks
vs
HubSpot
While navigating through the intricacies of customer management and enhancing overall business efficiency, Freshworks and HubSpot are two prominent contenders. Both offer robust features, but their differences come to the forefront when we explore their customization and flexibility capabilities.
Freshworks empowers users with the ability to craft highly personalized pipelines, meticulously tailored to fit the unique sales stages and cycles of their business. It provides a hands-on approach to designing your sales processes, offering fine-grained control. HubSpot, on the other hand, takes a holistic approach to customization. It seamlessly integrates automation across various facets of your business, spanning sales, marketing, and customer service. This integrated approach aims to liberate teams from manual and repetitive tasks, streamlining operations on a broader scale.
Pricing is often a pivotal factor when choosing a CRM tool, and Freshworks and HubSpot have distinct approaches in...
Freshworks
Software suite for sales, marketing, and customer service teams
HubSpot
CRM, marketing automation & customer service software suite
Freshworks
vs
Zoho
When it comes to customer relationship management (CRM) software, Freshworks and Zoho are two heavyweight contenders worth examining in detail. Both platforms offer an array of features and capabilities, each with its unique approach and strengths. Delving into these distinctions is crucial to making an informed choice that aligns with your business needs.
Efficient workflow automation is a cornerstone of modern business operations, minimizing manual tasks and bolstering operational efficiency. In this arena, Zoho stands out with its advanced and highly customizable features. It provides an extensive toolkit for automating routine tasks, from lead assignments to task triggers based on user-defined criteria. Zoho's approach to workflow automation offers businesses the flexibility to streamline their processes according to their specific requirements. Freshworks, while offering workflow automation capabilities, may not match the depth and customization options provided by Zoho.
...
Freshworks
Software suite for sales, marketing, and customer service teams
Zoho
All-in-one customer relationship management software
Freshworks
vs
Salesforce
When comparing Freshworks and Salesforce, it becomes evident that these two CRM platforms are tailored for different business needs, each with its unique set of strengths and features. These differences revolve around target audience, scalability, and functionality, and they play a crucial role in determining which platform is the right fit for your business.
Freshworks primarily caters to the needs of small and medium-sized businesses, making it an appealing choice for startups and growing enterprises. Its user-friendly interface and affordability make it a practical option for businesses with limited resources. Freshworks functions as a comprehensive CRM solution, offering fundamental features that suit organizations with simpler CRM requirements. Its focus on core CRM functions positions it as an accessible choice for businesses seeking a cost-effective and straightforward solution to manage customer relationships.
In contrast, Salesforce has established itself as a juggernaut in...
Freshworks
Software suite for sales, marketing, and customer service teams
Salesforce
CRM software for SMEs
Who is Freshworks best for according to our reviewers?
Small to Medium Businesses: Freshworks is a feature-rich software that offers a free plan sufficient for many small to medium businesses. It stands out in areas like knowledge base, tickets, chat, and AI bots
SaaS Companies: Freshworks is suitable for SaaS companies with a dedicated person to set up this complex CRM. However, they should be prepared for possible issues with customer service and technical support
Companies with High Customer Turnover: Companies with a high customer turnover might find Freshworks useful for maintaining an updated customer database, despite potential issues with email functions
Project Managers: Freshworks is beneficial for project managers as it enables them to monitor their projects from the lead stage to the opportunity with 100% accuracy, ensuring no missed follow-ups
Teams Needing CRM Training: Teams that require training to utilize a CRM effectively might find Freshworks challenging due to potential language barriers with trainers. However, if they can arrange training with an expert, they might be able to use the system to its full potential.
90% off the Pro plan for 1 year on Freshworks
Get 90% off the Pro plan for 1 year on Freshworks and up to $100,000 savings with Secret.
Freshworks reviews
3.3
Freshworks rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.5
Features
3 Freshworks reviews
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Bowie G
Freshworks: Impressive Interface
I have been using Freshworks for a while now and I am thoroughly impressed with its intuitive interface
April 21, 2024
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Brandon Rodriguez
Re-engaging with Freshworks: A Unique Business Approach Worth Commitment
I've been using Freshworks software and I must say, it's a decent product! What I find particularly interesting is their unique business approach. They have a 6-day notice policy for cancellation which keeps you committed and engaged. It's a great way to ensure you're fully utilizing the product. I was billed $828 for a product I hadn't used in almost a year, which was a wake-up call for me to start leveraging this amazing tool again. They have a no-refund policy, which I respect as it encourages commitment. I would highly recommend this company for their innovative approach and quality product!
April 16, 2024
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Benjamin A
Feels Incomplete
Firstly, I appreciate that the Growth tier is now free for up to three users, making it hard to justify paying for other less featured CRM platforms if you fit within the 3 user limit. However, the more I explore Freshsales, the more it feels unfinished and lacking in polish. It promises a lot of features on paper, but these are difficult to access and require extensive set-up and frequent workarounds. Particularly with synchronization tools, the behavior is unpredictable and sometimes problematic. While I found the second-tier support generally good, initial responses often show a lack of effort to understand my issue. Also, the chatbot is useless. This is my second time trying Freshsales. Despite its attractive pricing and feature set, I keep encountering usability issues.
April 15, 2024
