Pros from reviewers

• Responsive vendor support: Users appreciate the responsiveness of the vendor to feedback and their commitment to resolving issues, providing a reliable support system

• User-friendly and suitable for any size of retail business: GoFrugal is praised for its user-friendly interface and its suitability for businesses of all sizes. It's cloud-based, making it accessible from anywhere

• Quick and easy to learn: Users find GoFrugal quick to pick up and easy to learn, making it an excellent choice for training new employees

• Excellent inventory management: GoFrugal offers a simple billing process and excellent inventory management, streamlining operations for businesses

• Regular software updates: GoFrugal is consistently updated to meet the best industry standards, ensuring users always have access to the latest features and improvements.

Cons from reviewers

• Slow report generation: Users have reported that generating reports can be time-consuming unless specific data is specified

• Incompatibility with GoSecure: Some users have reported that they cannot use GoSecure due to its multi-database feature

• Post-purchase customer service dissatisfaction: Some users have expressed dissatisfaction with the post-purchase customer service, stating that minor issues are not resolved promptly and they are often directed to a hardware specialist

• Inadequate training: Users have reported that the training provided is often rushed and insufficient, and feedback is not solicited after training sessions

• Challenging customer support via chat: Some users have found the customer support via chat to be somewhat challenging.