Here are competitors or alternatives to Gorgias and other similar Customer Support software. You need to consider some important factors when choosing a tool like Gorgias for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Gorgias that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Gorgias. Discover sofware like Freshdesk, LiveChat, Intercom or Help Scout.
From Customer Support tools, we have selected the best alternatives to Gorgias based on reviews for each solution and similarities with Gorgias. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Gorgias
Gorgias has better positive reviews compared to Freshdesk: 96 vs 94
Freshdesk is better at customer service than Gorgias: 4.7 vs 4.5
Gorgias is better at value for money than Freshdesk: 4.5 vs 4.3
Freshdesk is more versatile than Gorgias: 94 vs 54
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to Gorgias
LiveChat is better at customer service than Gorgias: 4.6 vs 4.5
LiveChat is more user friendly than Gorgias: 4.7 vs 4.5
LiveChat has more options than Gorgias: 59 vs 54
LiveChat: Pros & Cons
Best features
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Gorgias
Gorgias has better positive reviews compared to Intercom: 96 vs 90
Gorgias is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0
Intercom is more versatile than Gorgias: 159 vs 54
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to Gorgias
Gorgias has better positive reviews than Help Scout: 96 vs 95
Help Scout is better at customer support than Gorgias: 4.7 vs 4.5
Help Scout's user interface is more convenient than Gorgias: 4.7 vs 4.5
Gorgias pricing plans are more competitive than Help Scout: 4.5 vs 4.4
Help Scout has more functions than Gorgias: 71 vs 54
Help Scout: Pros & Cons
Best features
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Gorgias
Gorgias has more positive reviews than Zendesk: 96 vs 89
Gorgias is better at support than Zendesk: 4.5 vs 4.3
Gorgias is easy to use compared to Zendesk: 4.5 vs 4.3
Gorgias pricing plans are more competitive than Zendesk: 4.5 vs 4.2
Zendesk has more functions than Gorgias: 182 vs 54
What's the difference between Zendesk and Gorgias?
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of...
Zendesk: Pros & Cons
Best features
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to Gorgias
Gorgias has better positive reviews than Freshchat: 96 vs 79
Gorgias is better at customer support than Freshchat: 4.5 vs 4.2
Gorgias is better at value for money than Freshchat: 4.5 vs 4.0
Freshchat has more options than Gorgias: 79 vs 54
Freshchat: Pros & Cons
Best features
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / monthDescription
Salesforce Sales Cloud is a customer relationship management (CRM) platform that enables sales teams to effectively manage their sales process, track customer interactions and close deals faster. Essentially, it helps businesses streamline and optimize their sales efforts, leading to increased productivity and revenue growth.
Salesforce Sales Cloud compared to Gorgias
Gorgias has more positive reviews than Salesforce Sales Cloud: 96 vs 89
Gorgias is better at support than Salesforce Sales Cloud: 4.5 vs 4.0
Gorgias is easier to use than Salesforce Sales Cloud: 4.5 vs 4.0
Gorgias is more suitable for small businesses thanks to its good value for money than Salesforce Sales Cloud: 4.5 vs 4.0
Salesforce Sales Cloud is more versatile than Gorgias: 206 vs 54
Salesforce Sales Cloud: Pros & Cons
Best features
Description
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
Zoho Desk compared to Gorgias
Gorgias has more positive reviews than Zoho Desk: 96 vs 93
Zoho Desk is better at number of features than Gorgias: 142 vs 54
Zoho Desk: Pros & Cons
Best features
Zoho Desk pricing
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthDescription
Trustpilot brings value by providing a platform for customers to share their experiences and reviews about businesses, which can help other potential customers make informed decisions. It also helps businesses build trust and credibility by showcasing positive reviews and addressing negative ones.
Trustpilot compared to Gorgias
Gorgias has more positive reviews than Trustpilot: 96 vs 92
Gorgias is better at value for money than Trustpilot: 4.5 vs 4.2
Gorgias is better at number of features than Trustpilot: 54 vs 35
Trustpilot: Pros & Cons
Best features
Description
Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.
Tidio compared to Gorgias
Tidio is better at support than Gorgias: 4.7 vs 4.5
Tidio is more user friendly than Gorgias: 4.7 vs 4.5
Tidio is better at value for money than Gorgias: 4.6 vs 4.5
Tidio is better at number of features than Gorgias: 64 vs 54
Tidio: Pros & Cons
Best features
Description
HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
Hubspot service hub compared to Gorgias
Gorgias has more positive reviews than Hubspot service hub: 96 vs 94
Gorgias pricing plans are more competitive than Hubspot service hub: 4.5 vs 4.2
Hubspot service hub is better at number of features than Gorgias: 90 vs 54
Hubspot service hub: Pros & Cons
Best features
Description
Shift4Shop is an all-in-one eCommerce platform that helps businesses build, manage, and grow an online store. It offers customizable design templates, marketing tools, SEO features, and integration with various payment gateways. The software also provides inventory management, shipping & tax calculators, and customer relationship management tools. Shift4Shop aims to simplify online selling for small to large businesses.
Shift4shop compared to Gorgias
Gorgias has more positive reviews than Shift4shop: 96 vs 80
Gorgias is better at support than Shift4shop: 4.5 vs 4.0
Gorgias is easier to use than Shift4shop: 4.5 vs 4.0
Gorgias is more suitable for small businesses thanks to its good value for money than Shift4shop: 4.5 vs 4.2
Gorgias has more options than Shift4shop: 54 vs 35
Shift4shop: Pros & Cons
Best features
Description
Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.
Comm100 live chat compared to Gorgias
Comm100 live chat has more positive reviews than Gorgias: 98 vs 96
Gorgias is better at value for money than Comm100 live chat: 4.5 vs 4.4
Comm100 live chat has more functions than Gorgias: 75 vs 54
Comm100 live chat: Pros & Cons
Best features
Description
Reduce Churn. Retain Customers. Grow Revenue.
Custify compared to Gorgias
Custify has better positive reviews compared to Gorgias: 99 vs 96
Custify is better at customer service than Gorgias: 4.8 vs 4.5
Custify is easier to use than Gorgias: 4.8 vs 4.5
Custify is more suitable for small businesses thanks to its good value for money than Gorgias: 4.9 vs 4.5
Custify has more options than Gorgias: 99 vs 54
Custify: Pros & Cons
Best features
Description
Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.
Crisp compared to Gorgias
Gorgias has better positive reviews compared to Crisp: 96 vs 92
Crisp has more features than Gorgias: 64 vs 54
Crisp: Pros & Cons
Best features
Description
Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.
Zoho SalesIQ compared to Gorgias
Gorgias has better positive reviews than Zoho SalesIQ: 96 vs 89
Gorgias is better at customer support than Zoho SalesIQ: 4.5 vs 4.0
Zoho SalesIQ has more functions than Gorgias: 63 vs 54
Zoho SalesIQ: Pros & Cons
Best features
Description
Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.
Customerly compared to Gorgias
Gorgias has more positive reviews than Customerly: 96 vs 92
Gorgias is more suitable for small businesses thanks to its good value for money than Customerly: 4.5 vs 4.4
Customerly has more features than Gorgias: 133 vs 54
Customerly: Pros & Cons
Best features
Description
Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.
Chaport compared to Gorgias
Chaport has better positive reviews than Gorgias: 100 vs 96
Chaport is better at customer support than Gorgias: 5.0 vs 4.5
Chaport is better at ease to use than Gorgias: 5.0 vs 4.5
Chaport is better at value for money than Gorgias: 4.9 vs 4.5
Gorgias is more versatile than Chaport: 54 vs 35
Chaport: Pros & Cons
Best features
Description
Partoo helps more than 80,000 shops and services being more visible on the Internet. It is the first step in your digital strategy. It takes less than 5 minutes to be ready to be visible on local searches. Optimise your Google My Business listings, find new customers and answer their reviews.
Partoo compared to Gorgias
Partoo has better positive reviews compared to Gorgias: 97 vs 96
Partoo is better at customer service than Gorgias: 5.0 vs 4.5
Partoo is easier to use than Gorgias: 5.0 vs 4.5
Partoo has more options than Gorgias: 58 vs 54
Best features
Description
Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.
Kustomer compared to Gorgias
Gorgias has better positive reviews compared to Kustomer: 96 vs 95
Gorgias is better at value for money than Kustomer: 4.5 vs 4.3
Kustomer is more versatile than Gorgias: 97 vs 54
Kustomer: Pros & Cons
Best features
Description
Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.
Helpshift compared to Gorgias
Gorgias has better positive reviews compared to Helpshift: 96 vs 75
Gorgias is better at customer service than Helpshift: 4.5 vs 4.0
Gorgias is easy to use compared to Helpshift: 4.5 vs 4.0
Gorgias pricing plans are more competitive than Helpshift: 4.5 vs 3.8
Helpshift is better at number of features than Gorgias: 84 vs 54
Helpshift: Pros & Cons
Best features
Description
Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.
Chatfuel compared to Gorgias
Gorgias has better positive reviews than Chatfuel: 96 vs 84
Gorgias is better at customer support than Chatfuel: 4.5 vs 4.0
Gorgias is better at ease to use than Chatfuel: 4.5 vs 4.0
Gorgias is better at value for money than Chatfuel: 4.5 vs 4.1
Chatfuel has more functions than Gorgias: 68 vs 54
Chatfuel: Pros & Cons
Best features