Pros from reviewers
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Affordability: GoTo Connect is a cost-effective solution compared to many other systems, making it an attractive choice for businesses looking to save on communication costs
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Wide range of features: The software offers a variety of features including call centers, conferences, transfers, PA systems, and more, providing a comprehensive communication solution for businesses
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User-friendly interface: GoTo Connect has a superb user interface that allows users to text or call from any device and conduct virtual meetings from anywhere with an internet connection
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Seamless expansion: The software has enabled businesses to seamlessly expand and enhance their customer service reach, with simple setup and comprehensive training
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High quality: The quality of the software is significantly superior to many other systems, with sharp clarity and connection, and virtually non-existent downtime.
Cons from reviewers
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Reliance on internet service: GoTo Connect requires a reliable internet connection to function optimally, which can be a disadvantage in areas with poor internet service
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System outages: There have been instances of system outages, which can disrupt business operations
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Issues with fax machine: Some users have encountered problems with the fax machine, which can hinder communication
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Customer service delays: While generally good, there have been instances where customer service response times were longer than necessary, which can be problematic for businesses that rely on phone lines
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Call quality issues: Some users have reported subpar call quality, with complaints about dropped calls or calls with static or interruptions.
Main features
Starting Price
Free Plan
Unified communications
Employee directory
Queue management
Automated routing
Work from anywhere
Starting Price
N/A
Free Plan
No
Unified communications
Employee directory
Queue management
Automated routing
Work from anywhere
What is GoTo Connect?
How GoTo Connect compare to similar software?
Product
GoTo Connect
4.0
GoTo Connect reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is GoTo Connect best for according to our reviewers?
Small to Medium Businesses: These businesses can benefit from GoTo Connect's affordability and wide range of features, including call centers, conferences, transfers, and PA systems. However, they should ensure they have a reliable internet service
Financial Services Agencies: GoTo Connect offers an excellent tool for financial services agencies, enabling easy adjustment of the dial plan and the ability to text or call from any device, and conduct virtual meetings from anywhere with an internet connection
Companies Transitioning to Cloud-Based Systems: GoTo Connect is suitable for companies transitioning from on-site systems to cloud-based phone systems, offering the convenience of managing it from anywhere. However, they should be prepared for potential call quality issues
Businesses with Remote Agents: GoTo Connect is ideal for businesses managing remote agents, offering simple reporting and unmatched administrative changes to the call system. The software is robust and provides every feature a business could possibly want
Companies Seeking Cost-Effective Solutions: GoTo Connect is a good choice for companies seeking cost-effective solutions, offering user-friendly, intuitive, and reliable services. However, they should be prepared for potential interface confusion and navigation difficulties.
GoTo Connect reviews
4.0
GoTo Connect rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
6 GoTo Connect reviews
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Harold A
Rediscovering Goto Connect: A Journey of Transparency, Security, and Customer Service
I've been a user of Goto Connect for several years, starting in the 21s. I took a break from the service about five years ago, but recently discovered that I've been maintaining two licenses for the past five years (219-223). The unique thing about Goto Connect is that they only charge once a year, which is quite convenient for budgeting. I was pleasantly surprised to find out that they had been keeping my accounts active, even though I hadn't been using them. They were very transparent about this, and even admitted that they hadn't been sending me notifications about the annual charges. I appreciate their honesty and openness. When I brought this to their attention, they were quick to refund a recent charge on one of the licenses. I was impressed by their prompt response and willingness to rectify the situation. However, they were unable to refund or cancel the other license due to an email verification issue. The email address used was for a domain that no longer exists, so I couldn't access it to verify. Despite this, I appreciate their commitment to security and ensuring that only the rightful owner can make changes to the account. I also inquired about refunds for past years, but they informed me that they don't keep records that far back. While this was a bit disappointing, I understand the need for data management and appreciate their adherence to privacy policies. Overall, my experience with Goto Connect has been a learning curve. It's taught me the importance of keeping track of my subscriptions and ensuring that my contact information is up-to-date. Despite the hiccups, I appreciate their commitment to customer service and security. I look forward to continuing my relationship with Goto Connect and making the most of their services.
May 11, 2024
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Jean R
Glitchy Program with Dreadful Customer Service
My overall experience with Jive has been dreadful and I wouldn't recommend this company to anyone. The only positive aspect is that GoToMeeting is bundled with the software and it functions as expected. However, the desktop app UI is riddled with bugs and the audio often fails on one or both sides of the call, with inconsistent audio quality. Despite being promised a 30-day money back guarantee, Jive is still attempting to lock me into a contract. A representative even told our MSP that if they let everyone with software issues cancel their contract, they'd have no customers. Instead of fixing the problems, they're trying to force me to pay for an inferior product. Their "money back guarantee" seems more like a "we'll refund you if we feel like it" clause. I switched to GoTo Connect due to issues with Dialpad. However, after using Jive, Dialpad seems like the best software ever.
May 4, 2024
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Robert
Exceptional Customer Support: Responsive and Helpful
The customer support team is always responsive and helpful whenever I've had questions or encountered issues
April 28, 2024
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James E
Thriving with GoTo Connect: A Jive User's Perspective
We are extremely pleased with our decision to switch to Jive. Given the opportunity, we would undoubtedly make the same choice again. The quality of this software is significantly superior to our previous one. The clarity and connection are much sharper and the downtime is virtually non-existent. We are very happy with our transition to Jive. The on-boarding support team was also very helpful. There's not much we dislike about this software. Everything has been excellent since we started using Jive. The only minor issue was that it took us some time to port all of our numbers over with the on-boarding support team. We chose GoTo Connect because of its affordability and ease of use. We switched to GoTo Connect because we were dissatisfied with the poor line quality of our previous software and felt we were overpaying.
April 20, 2024
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Irene Miller
Mobile App: A Game-Changer for Staying Connected
The mobile app is a game-changer for me. It allows me to stay connected with my team and clients, regardless of where I am
April 16, 2024
