Here are competitors or alternatives to LiveAgent and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveAgent for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveAgent that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveAgent. Discover sofware like Zoho, HubSpot, Freshdesk or LiveChat.
From Customer Support tools, we have selected the best alternatives to LiveAgent based on reviews for each solution and similarities with LiveAgent. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.
Zoho compared to LiveAgent
LiveAgent is a better solution based on percentage of positive reviews than Zoho: 97 vs 85
LiveAgent is a better solution for customer support than Zoho: 4.8 vs 4.6
LiveAgent pricing plans are more competitive than Zoho: 4.6 vs 4.3
Zoho is better at number of features than LiveAgent: 85 vs 62
Zoho: Pros & Cons
Best features
Zoho pricing
Free
Enterprise
Contact salesBasic
$59 / monthStandard
$119 / monthProfessional
$299 / monthDescription
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to LiveAgent
LiveAgent has more positive reviews than HubSpot: 97 vs 93
LiveAgent is better at support than HubSpot: 4.8 vs 4.4
LiveAgent is easier to use than HubSpot: 4.5 vs 4.4
LiveAgent is more suitable for small businesses thanks to its good value for money than HubSpot: 4.6 vs 4.3
HubSpot: Pros & Cons
Best features
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to LiveAgent
LiveAgent has better positive reviews compared to Freshdesk: 97 vs 94
LiveAgent is better at customer service than Freshdesk: 4.8 vs 4.7
LiveAgent is better at value for money than Freshdesk: 4.6 vs 4.3
Freshdesk is more versatile than LiveAgent: 94 vs 62
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to LiveAgent
LiveAgent has better positive reviews compared to LiveChat: 97 vs 96
LiveAgent is better at customer service than LiveChat: 4.8 vs 4.6
LiveChat is more user friendly than LiveAgent: 4.7 vs 4.5
LiveAgent is better at value for money than LiveChat: 4.6 vs 4.5
LiveAgent has more options than LiveChat: 62 vs 59
Why is LiveChat a good alternative to LiveAgent?
LiveChat is a great alternative to LiveAgent because of its simple and easy-to-use interface. The platform offers seamless integrations with other business software and features customizable chat windows, automated greetings, and chat transcripts. Unlike LiveAgent, LiveChat has a more straightforward pricing model, making it easier to understand and set up. Its reporting and analytics tools provide valuable insights for businesses of all sizes, helping them measure the success of their customer service efforts. With its excellent customer support and user-friendly platform, LiveChat is an excellent option for businesses looking to improve their customer engagement and support.
What are the differences between LiveChat and LiveAgent?
LiveChat and LiveAgent are both customer service solutions, but they have different focuses and features. LiveChat is primarily a live chat software, specializing in real-time customer support and sales interactions. It's excellent for businesses looking to engage with website visitors through chat and optimize conversions. In contrast, LiveAgent is a comprehensive customer support platform that includes live chat functionality along with ticketing, email support, and call center features. It provides a broader range of customer service channels and tools, making it suitable for businesses seeking an all-in-one solution for managing customer interactions across various channels. The choice between the two depends on your specific needs, with LiveChat excelling in live chat interactions and LiveAgent offering a more comprehensive customer support suite.
LiveChat: Pros & Cons
Best features
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to LiveAgent
LiveAgent has better positive reviews compared to Intercom: 97 vs 90
LiveAgent is better at customer service than Intercom: 4.8 vs 4.5
LiveAgent is more suitable for small businesses thanks to its good value for money than Intercom: 4.6 vs 4.0
Intercom is more versatile than LiveAgent: 159 vs 62
Why is Intercom a good alternative to LiveAgent?
Intercom is a great alternative to LiveAgent because it offers an all-in-one platform that can handle customer communication, sales automation, and customer support. With Intercom, you get advanced messaging features like smart campaigns, chatbots, and live chat. You can also manage leads and automate repetitive tasks like booking appointments, sending emails, and collecting customer data. Intercom also provides detailed analytics and reports to help you track your performance and make data-driven decisions. In comparison, LiveAgent has fewer features and is more focused on traditional ticketing systems and chat support. Overall, if you want a comprehensive solution that covers various aspects of customer communication, Intercom is a better choice than LiveAgent.
What are the differences between Intercom and LiveAgent?
Intercom and LiveAgent are distinct customer engagement platforms with unique features. Intercom is renowned for its live chat and messaging capabilities, prioritizing real-time communication with customers. It excels in user segmentation and personalized messaging, making it ideal for businesses focused on customer engagement and marketing. LiveAgent, conversely, offers a comprehensive, all-in-one customer support platform with live chat, ticketing, email, and call center functionalities. It emphasizes efficient support operations and multi-channel communication. The choice depends on your specific needs; Intercom is suitable for businesses seeking robust customer engagement, while LiveAgent is better suited for those looking for a consolidated, multi-channel support solution.
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
Front compared to LiveAgent
LiveAgent has better positive reviews than Front: 97 vs 91
LiveAgent is better at customer support than Front: 4.8 vs 4.5
LiveAgent is more suitable for small businesses thanks to its good value for money than Front: 4.6 vs 4.2
Front has more features than LiveAgent: 128 vs 62
Front: Pros & Cons
Best features
Front pricing
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / monthDescription
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to LiveAgent
LiveAgent has better positive reviews than Help Scout: 97 vs 95
LiveAgent is better at customer support than Help Scout: 4.8 vs 4.7
Help Scout's user interface is more convenient than LiveAgent: 4.7 vs 4.5
LiveAgent pricing plans are more competitive than Help Scout: 4.6 vs 4.4
Help Scout has more functions than LiveAgent: 71 vs 62
Help Scout: Pros & Cons
Best features
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to LiveAgent
LiveAgent has more positive reviews than Zendesk: 97 vs 89
LiveAgent is better at support than Zendesk: 4.8 vs 4.3
LiveAgent is easy to use compared to Zendesk: 4.5 vs 4.3
LiveAgent pricing plans are more competitive than Zendesk: 4.6 vs 4.2
Zendesk has more functions than LiveAgent: 182 vs 62
Why is Zendesk a good alternative to LiveAgent?
Zendesk is a great alternative to LiveAgent because it offers a user-friendly platform that can adapt to your business needs. It provides a comprehensive set of features that can help you manage your customer service efficiently, including ticket management, chat support, and knowledge base. Zendesk's reporting and analytics tools also help you gather valuable insights about your customers and your team's performance. Additionally, Zendesk's integrations with other software tools make it easy to streamline your processes and communication channels. Overall, Zendesk offers a reliable solution for businesses looking to improve their customer support and streamline their operations.
What are the differences between Zendesk and LiveAgent?
Zendesk and LiveAgent are distinct customer support solutions, each with unique strengths. Zendesk offers a versatile and scalable platform, renowned for its comprehensive ticketing system, knowledge base, and customer self-service options. It excels in analytics and reporting, allowing businesses to gain deep insights into customer interactions. LiveAgent, on the other hand, provides an all-in-one customer support platform with live chat, ticketing, email, and call center functionalities, emphasizing multi-channel support. LiveAgent's strength lies in its unified approach, offering a centralized hub for customer communication. The choice depends on specific needs; Zendesk suits those looking for robust analytics, while LiveAgent is ideal for integrated, multi-channel support.
Zendesk: Pros & Cons
Best features
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to LiveAgent
LiveAgent has better positive reviews than Freshchat: 97 vs 79
LiveAgent is better at customer support than Freshchat: 4.8 vs 4.2
LiveAgent is better at value for money than Freshchat: 4.6 vs 4.0
Freshchat has more options than LiveAgent: 79 vs 62
Freshchat: Pros & Cons
Best features
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / monthDescription
A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.
Freshcaller compared to LiveAgent
LiveAgent has better positive reviews compared to Freshcaller: 97 vs 74
LiveAgent is better at customer service than Freshcaller: 4.8 vs 3.8
LiveAgent is easier to use than Freshcaller: 4.5 vs 3.9
LiveAgent is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.6 vs 3.8
Freshcaller has more functions than LiveAgent: 63 vs 62
Freshcaller: Pros & Cons
Best features
Freshcaller pricing
Free
Growth
$16 / user / monthPro
$42 / user / monthEnterprise
$75 / user / monthDescription
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks compared to LiveAgent
LiveAgent has more positive reviews than Freshworks: 97 vs 85
LiveAgent is better at support than Freshworks: 4.8 vs 4.6
LiveAgent is more suitable for small businesses thanks to its good value for money than Freshworks: 4.6 vs 4.4
LiveAgent has more features than Freshworks: 62 vs 52
Why is Freshworks a good alternative to LiveAgent?
Freshworks presents a compelling alternative to LiveAgent for businesses seeking robust customer support solutions. Freshworks offers a comprehensive suite of customer engagement tools, including Freshdesk and Freshchat, designed to streamline support operations. Its intuitive interface, scalability, and affordability make it an attractive option. Freshdesk, in particular, excels in ticket management, self-service options, and knowledge base creation. Freshchat empowers real-time customer interactions via chat, enhancing customer engagement. Additionally, Freshworks boasts seamless integrations and robust reporting capabilities, enabling businesses to tailor their customer support to their specific needs. With its feature-rich offerings and user-friendly approach, Freshworks is a strong contender for companies aiming to enhance their customer support operations.
What are the differences between Freshworks and LiveAgent?
Freshworks and LiveAgent are distinct customer support platforms with notable differences. Freshworks offers a wide range of tools, including Freshdesk and Freshchat, which prioritize efficient ticket management and real-time chat interactions. It emphasizes scalability, affordability, and user-friendliness. In contrast, LiveAgent provides a comprehensive, all-in-one customer support solution with features like live chat, ticketing, email, and call center capabilities. It's known for its multi-channel support and versatility. The choice between the two hinges on specific needs; Freshworks is ideal for businesses looking for an array of customer engagement tools, while LiveAgent is suitable for those seeking a consolidated, multi-channel support platform.
Freshworks: Pros & Cons
Best features
Description
Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.
Botnation compared to LiveAgent
LiveAgent has more positive reviews than Botnation: 97 vs 89
LiveAgent is better at support than Botnation: 4.8 vs 4.6
LiveAgent pricing plans are more competitive than Botnation: 4.6 vs 4.5
Botnation has more functions than LiveAgent: 89 vs 62
Botnation: Pros & Cons
Best features
Botnation pricing
Free
Starter
$29 / monthBusiness
$49 / monthTeam
$89 / monthDescription
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
Zoho Desk compared to LiveAgent
LiveAgent has more positive reviews than Zoho Desk: 97 vs 93
LiveAgent is better at support than Zoho Desk: 4.8 vs 4.5
LiveAgent is better at value for money than Zoho Desk: 4.6 vs 4.5
Zoho Desk is better at number of features than LiveAgent: 142 vs 62
Zoho Desk: Pros & Cons
Best features
Zoho Desk pricing
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthDescription
Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.
Spiceworks compared to LiveAgent
LiveAgent has more positive reviews than Spiceworks: 97 vs 89
LiveAgent is better at support than Spiceworks: 4.8 vs 4.0
LiveAgent is more versatile than Spiceworks: 62 vs 51
Spiceworks: Pros & Cons
Best features
Description
Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.
Tidio compared to LiveAgent
LiveAgent has more positive reviews than Tidio: 97 vs 96
LiveAgent is better at support than Tidio: 4.8 vs 4.7
Tidio is more user friendly than LiveAgent: 4.7 vs 4.5
Tidio is better at number of features than LiveAgent: 64 vs 62
Tidio: Pros & Cons
Best features
Description
Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way.
HelpCrunch compared to LiveAgent
HelpCrunch has more positive reviews than LiveAgent: 98 vs 97
HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8
HelpCrunch pricing plans are more competitive than LiveAgent: 4.8 vs 4.6
HelpCrunch is more versatile than LiveAgent: 78 vs 62
HelpCrunch: Pros & Cons
Best features
HelpCrunch pricing
Unlimited
Contact salesBasic
$176 / monthPro
$290 / monthDescription
Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.
Drift compared to LiveAgent
LiveAgent has more positive reviews than Drift: 97 vs 91
LiveAgent is better at support than Drift: 4.8 vs 4.5
LiveAgent is better at value for money than Drift: 4.6 vs 4.1
Drift has more features than LiveAgent: 151 vs 62
Drift: Pros & Cons
Best features
Description
HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
Hubspot service hub compared to LiveAgent
LiveAgent has more positive reviews than Hubspot service hub: 97 vs 94
LiveAgent is better at support than Hubspot service hub: 4.8 vs 4.5
LiveAgent pricing plans are more competitive than Hubspot service hub: 4.6 vs 4.2
Hubspot service hub is better at number of features than LiveAgent: 90 vs 62
Hubspot service hub: Pros & Cons
Best features
Description
Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.
Comm100 live chat compared to LiveAgent
Comm100 live chat has more positive reviews than LiveAgent: 98 vs 97
LiveAgent is better at support than Comm100 live chat: 4.8 vs 4.5
LiveAgent is better at value for money than Comm100 live chat: 4.6 vs 4.4
Comm100 live chat has more functions than LiveAgent: 75 vs 62
Comm100 live chat: Pros & Cons
Best features
Description
Reduce Churn. Retain Customers. Grow Revenue.
Custify compared to LiveAgent
Custify has better positive reviews compared to LiveAgent: 99 vs 97
Custify is easier to use than LiveAgent: 4.8 vs 4.5
Custify is more suitable for small businesses thanks to its good value for money than LiveAgent: 4.9 vs 4.6
Custify has more options than LiveAgent: 99 vs 62
Custify: Pros & Cons
Best features
Description
Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.
JivoChat compared to LiveAgent
LiveAgent is a better solution based on percentage of positive reviews than JivoChat: 97 vs 93
LiveAgent is a better solution for customer support than JivoChat: 4.8 vs 4.5
LiveAgent pricing plans are more competitive than JivoChat: 4.6 vs 4.5
JivoChat has more options than LiveAgent: 77 vs 62
JivoChat: Pros & Cons
Best features
JivoChat pricing
Basic
FreeProfessional
$19 / user / monthDescription
Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.
Zoho SalesIQ compared to LiveAgent
LiveAgent has better positive reviews than Zoho SalesIQ: 97 vs 89
LiveAgent is better at customer support than Zoho SalesIQ: 4.8 vs 4.0
LiveAgent is better at value for money than Zoho SalesIQ: 4.6 vs 4.5
Zoho SalesIQ has more functions than LiveAgent: 63 vs 62
Zoho SalesIQ: Pros & Cons
Best features
Description
ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.
Proprofs chat compared to LiveAgent
Proprofs chat has better positive reviews than LiveAgent: 98 vs 97
Proprofs chat is better at customer support than LiveAgent: 5.0 vs 4.8
LiveAgent is more versatile than Proprofs chat: 62 vs 29
Proprofs chat: Pros & Cons
Best features
Description
FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.
Froged compared to LiveAgent
LiveAgent has better positive reviews compared to Froged: 97 vs 89
LiveAgent is better at customer service than Froged: 4.8 vs 4.7
LiveAgent is better at number of features than Froged: 62 vs 52
Froged: Pros & Cons
Best features
Froged pricing
Free
Grow
$84 / monthScale
$372 / monthEnterprise
$948 / monthDescription
BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.
Botsplash compared to LiveAgent
LiveAgent has better positive reviews compared to Botsplash: 97 vs 87
Botsplash is better at customer service than LiveAgent: 5.0 vs 4.8
Botsplash is better at value for money than LiveAgent: 4.7 vs 4.6
Botsplash is more versatile than LiveAgent: 93 vs 62
Botsplash: Pros & Cons
Best features
Description
Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.
Customerly compared to LiveAgent
LiveAgent has more positive reviews than Customerly: 97 vs 92
LiveAgent is better at support than Customerly: 4.8 vs 4.5
LiveAgent is more suitable for small businesses thanks to its good value for money than Customerly: 4.6 vs 4.4
Customerly has more features than LiveAgent: 133 vs 62
Customerly: Pros & Cons
Best features
Description
Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.
Chaport compared to LiveAgent
Chaport has better positive reviews than LiveAgent: 100 vs 97
Chaport is better at customer support than LiveAgent: 5.0 vs 4.8
Chaport is better at ease to use than LiveAgent: 5.0 vs 4.5
Chaport is better at value for money than LiveAgent: 4.9 vs 4.6
LiveAgent is more versatile than Chaport: 62 vs 35
Chaport: Pros & Cons
Best features
Description
osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Osticket compared to LiveAgent
LiveAgent has better positive reviews compared to Osticket: 97 vs 91
LiveAgent is better at customer service than Osticket: 4.8 vs 4.0
LiveAgent is more user friendly than Osticket: 4.5 vs 4.0
Osticket is better at value for money than LiveAgent: 4.8 vs 4.6
LiveAgent is better at number of features than Osticket: 62 vs 7
Osticket: Pros & Cons
Best features
Description
TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.
Truelark compared to LiveAgent
Truelark has better positive reviews than LiveAgent: 98 vs 97
Truelark is better at customer support than LiveAgent: 5.0 vs 4.8
LiveAgent has more features than Truelark: 62 vs 40
Truelark: Pros & Cons
Best features
Description
Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.
Kustomer compared to LiveAgent
LiveAgent has better positive reviews compared to Kustomer: 97 vs 95
LiveAgent is better at customer service than Kustomer: 4.8 vs 4.5
LiveAgent is better at value for money than Kustomer: 4.6 vs 4.3
Kustomer is more versatile than LiveAgent: 97 vs 62
Kustomer: Pros & Cons
Best features