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Missive reviews
4.8 (6 reviews)

Missive is a collaborative email management software, designed to enable teams to manage shared inboxes and collaborate on emails. It combines chat, tasks, and emails into one application, promoting smooth communication. Key features include shared labels, threaded conversations, and real-time collaboration on drafts. Missive also offers integrations with tools such as Slack, Trello, and Asana. This software is ideal for businesses of all sizes aiming to enhance their email productivity and teamwork.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Missive?
  • 04How Missive compare to similar software?
  • 05Who is Missive best for according to our reviewers?
  • 06Missive reviews

Pros from reviewers

  • Unified Communication Platform: Missive consolidates multiple communication channels such as email, SMS, and social media messaging into one platform, eliminating the need to switch between different apps and tools

  • Streamlined Workflow: Missive's team inbox and collaboration features allow for real-time collaboration on emails, improving team communication and ensuring no messages are missed. This feature is more intuitive and user-friendly than traditional ticket systems

  • Comprehensive Integration: Missive offers extensive integration with other tools and platforms, including Gmail, PipeDrive, and internal tools through its robust API. This feature simplifies the management of multiple inboxes and calendars, and enhances the software's functionality

  • Cost-Effective: Missive provides a wide range of features and benefits at a reasonable cost. The time and troubleshooting saved by using Missive makes it a cost-effective solution for businesses

  • Exceptional Support: Missive's support team is responsive and committed to resolving issues quickly. Regular updates are smoothly implemented, further improving the product and adding new features.

Cons from reviewers

  • Limited integrations: While Missive offers a number of integrations, some users have mentioned that their preferred cloud-based phone software is not currently supported, limiting the software's overall functionality

  • Confusion with team email management: Some users have reported confusion about how to manage closing and archiving with team emails, which can disrupt workflow and efficiency

  • Limited task management: Missive does not seem to fully support task management, as some users have reported that they still need to use other software for tasks like sending newsletters

  • Technical or feature limitations: As Missive is still growing, users have occasionally encountered technical or feature limitations that can hinder their workflow

  • Restrictions on account management: Some users find it inconvenient that only the account owner can perform certain actions, such as adding a new alias, which can cause disruptions in workflow.

Main features

Starting Price

N/A

Free Plan

No

Unified communications platform

Collaborative email management

Supports multiple email accounts

Productivity features

Collaborative writing

What is Missive?

Missive is a collaborative email management software that integrates various communication channels like email, social media, text messaging, and live chat into one platform. It allows teams to manage their communications efficiently by discussing emails internally before replying, assigning tasks, sharing drafts, and scheduling messages. The software supports multiple email accounts and offers productivity features like snooze, send later, reminders, and conversation views. It also enables real-time collaborative writing. Missive is available on both desktop and mobile platforms and is suitable for businesses of all sizes. Special promotions are available for enhancing team communication.

Who is Missive best for according to our reviewers?

  • Small Businesses: Small businesses can benefit from Missive as it allows them to centralize all their external communication into one platform, eliminating the need for multiple tools. It's particularly useful for those running several e-commerce websites as it allows them to manage all their projects and emails in one place for a single price

  • Individuals: Individuals can use Missive to create a flexible, customized structure for their email management. It simplifies the process of managing multiple inboxes for various purposes and offers countless ways to customize and automate it

  • Customer Support Teams: Missive is a great tool for customer support teams as it transforms individual or team inboxes into a fully operational ticket system, without making clients feel trapped in such a system. It's more modern, seamless, and intuitive than most ticket systems, boasting numerous useful features to simplify daily tasks

  • Team Managers: Team managers can use Missive to supervise employees ensuring no lead or email is missed, without being overly intrusive. It allows for collaborative email features, chatting, assigning, and observer features, making the team more connected and communicative

  • Developers: Developers can benefit from Missive's superb API that enables them to create a custom integration with their internal tools. It also offers powerful tools like keyboard shortcuts and rules that help manage inboxes effectively.

    • Missive reviews

    4.8

    Missive rating

    4.5

    Ease of use

    5.0

    Customer service

    4.7

    Value for money

    4.8

    Likelihood to recommend

    4.7

    Features

    6 Missive reviews

    4.8 (6 reviews)

    • Virginia Garcia

      One Software to Unify All Communications

      Thanks to Missive, we've been able to consolidate our communications into just two software platforms. We use Basecamp for internal team communication and Missive for external communication with various stakeholders. This has significantly improved our focus and efficiency, although we still need other software for tasks like sending newsletters. Missive's team inbox is a standout feature, allowing us to collaborate on responses and provide accurate information. It's superior to Zendesk, our previous software, in terms of workflow. As a small business, Missive has allowed us to centralize all our external communication into one platform, eliminating the need for multiple tools. We run several e-commerce websites and Missive lets us manage all our projects and emails in one place for a single price. However, Missive isn't without its flaws.

      May 11, 2024

    • Joshua S

      Efficient Email Management with Impressive Software

      it ensures no email goes unanswered and allows us to provide a more efficient service. I've been impressed by the software's ability to handle multiple email accounts

      May 5, 2024

    • Abigail N

      Streamlining Team Communication with Missive

      I've found Missive to be an excellent tool for streamlining my team's communication

      April 28, 2024

    • Phineas G

      BEST VALUE FOR MONEY

      I've been using Missive daily for all my client communications and it's been incredibly efficient in managing multiple inboxes and calendars. It's like having everything in one place, saving me a lot of time. Missive's handling of emails and schedules has made my work much easier, especially when juggling many tasks. One of the best features is its collaborative email management, allowing us to work on emails together in real-time, greatly improving our team communication. It also helps avoid common issues with ticketing systems, smoothing our workflow. Before Missive, tracking different email threads was challenging, but now everything is in one place, eliminating the hassle of switching between accounts. The collaborative feature is fantastic, enabling the whole team to work on emails in real-time, improving our internal communication and ensuring nothing is missed. Missive also helps us track and manage client requests more effectively, without the usual clunkiness of ticketing systems. This has made us more responsive and organized, which is crucial in keeping our clients happy.

      April 22, 2024

    • Tindra D

      Missive: The Ultimate Gamechanger in Software

      Phenomenal! The product is absolutely terrific, and they are constantly releasing updates to make it even better. The customer service is probably the best I've experienced in terms of software. They're quick to respond and recommend solutions. I love absolutely everything about Missive. It's super easy to use and makes team collaboration and communication easier than ever. It's truly a one-inbox solution for everything - email, SMS, social media messaging, and more. Missive has exceeded my expectations in every category. I was recommended Missive by another group and it quickly became apparent that it's the most game-changing software we've implemented in the last 15 years. We switched to Missive looking for a solution that integrated more fluidly with our other tools like ClickUp and Salesforce, but quickly found out that Missive is way more than that. It's the most efficient email organization and team collaboration tool I've ever used.

      April 13, 2024

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