Pros from reviewers

• User-friendly interface: StartQuestion is praised for its intuitive and user-friendly interface, making it easy for users to navigate and create surveys. This feature reduces the learning curve and allows users to focus more on the content of their surveys rather than the technicalities of the software

• Easy data download: The software allows for easy downloading of data, which is a significant advantage for users who need to analyze their survey results offline or in different software. This feature also enables users to copy questions from other questionnaires and word files, making the process straightforward and quick

• Continuous online reports: StartQuestion provides an online reports feature that allows users to view results continuously, even if someone doesn't have access to the tool. This feature is particularly useful for teams working remotely or in different time zones

• Variety of question forms: The software offers a variety of question forms, including graphic ones, which can help keep respondents engaged. This variety allows users to tailor their surveys to their specific needs and the preferences of their target audience

• Prompt customer service: Users appreciate the prompt assistance they receive when they encounter issues with StartQuestion. The customer service team is noted for their politeness and readiness to help, which can significantly enhance the user experience and ensure any problems are resolved quickly.

Cons from reviewers

• Difficulty in categorizing client feedback: There is a need for a better way to categorize client feedback within the tool itself

• Limited features of downloadable report: Users have found the features of the downloadable report to be limited and wish they could influence the individual components of the report

• Lack of comprehensive documentation: There are areas for improvement such as the lack of comprehensive documentation for certain features like the API, the inability to create survey folders, and some user interface solutions like sorting questions which are less user-friendly compared to other platforms

• Inability to highlight or color specific words in the question: Users are disappointed that they can't highlight or color specific words in the question, which would help respondents quickly understand the question.

• Lack of advanced features: Users believe it lacks some advanced features like different types of question filtering, dynamic question display instead of new sections, and the capability to conduct multilingual surveys with ease