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Sugarcrm reviews
4.4 (5 reviews)

SugarCRM is a comprehensive customer relationship management (CRM) software that helps businesses manage customer data, track sales and marketing activities, and improve customer satisfaction. It features a user-friendly interface, customizable dashboards, advanced analytics, and integration capabilities. Suitable for businesses of all sizes, SugarCRM streamlines processes and provides deep insights to build stronger customer relationships, increase sales productivity, and drive business growth.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Sugarcrm?
  • 04How Sugarcrm compare to similar software?
  • 05Who is Sugarcrm best for according to our reviewers?
  • 06Sugarcrm reviews

Pros from reviewers

  • Reliable and functional: SugarCRM Community Edition is a reliable tool that provides enough functionality to record all necessary data, making it a great tool for tracking client data and deals

  • Self-hosting capabilities: The ability to self-host the platform helps keep costs low and is a good option for those who are tech-savvy enough to install and maintain their own instance on a web server

  • User-friendly with excellent reporting: SugarCRM is easy to use and provides excellent results for reports and dashboards. It is user-friendly due to its simple design and provides reports and dashboards that are easy to understand

  • Customizable and affordable: SugarCRM is straightforward to set up and its cloud-hosted environment requires minimal maintenance. It's easy for small teams to customize without the need for developers, and it is affordable

  • Excellent customer support: SugarCRM has a strong customer support team that is very responsive. The SugarCRM team is supportive and provides excellent customer service.

Cons from reviewers

  • Outdated interface: The user interface of SugarCRM is considered dated and can be difficult to navigate for those not familiar with the typical CRM data model concept

  • High overall cost: Despite its functionality, some users find SugarCRM to be overpriced, especially for small organizations

  • Lack of discipline in release schedules: Users have reported a need for stricter discipline regarding release schedules, code changes, and system recommendation documentation

  • Slow and cumbersome platform: Some users have reported that the platform is slow, frequently refreshing and erasing progress while working

  • Poor customer service: Users have reported poor customer service, with issues often dismissed as bugs without a clear resolution timeline.

Main features

Starting Price

N/A

Free Plan

No

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What is Sugarcrm?

SugarCRM is a robust customer relationship management (CRM) software designed to streamline business operations such as sales, marketing, and customer support. It offers a range of features and customizable tools for effective management of customer relationships. The software supports lead generation, sales pipeline management, customer support, and analytics. SugarCRM stands out due to its flexibility and scalability, with an open-source architecture that allows businesses to customize it according to their needs and integrate it with other systems. This makes SugarCRM a valuable tool for businesses aiming for sustainable growth and success.

Who is Sugarcrm best for according to our reviewers?

  • Music Business Owners: These users appreciate the self-hosting capabilities of SugarCRM, which allows them to keep costs low and manage their own instance on their web server. They find the platform reliable and functional for recording necessary data

  • Daily Users: These users utilize SugarCRM on a daily basis, finding it easy to use and excellent for generating reports and dashboards. They appreciate the responsive customer support and the user-friendly design of the CRM

  • Open-Source Application Users: These users value the unique open-source CRM application and flexible deployment options of SugarCRM. They appreciate the Studio tool for creating without needing developers, but suggest improvements in release schedules, code changes, and system recommendation documentation

  • Marketing and Advertising Agencies: These agencies find SugarCRM to be an excellent fit for creating custom flows. They appreciate the supportive customer care team, superior dashboard visuals, and better price point compared to other CRMs. However, they find it challenging to incorporate processes involving external teams

  • Small Business Owners: These users find SugarCRM to be a comprehensive tool for tracking client details and managing different campaigns. They appreciate the robust search feature, the ability to customize the home page for different divisions, and the mobile accessibility of the platform. However, they find the platform quite expensive for small businesses.

    • Sugarcrm reviews

    4.4

    Sugarcrm rating

    3.5

    Ease of use

    3.5

    Customer service

    3.8

    Value for money

    3.5

    Likelihood to recommend

    3.7

    Features

    5 Sugarcrm reviews

    4.4 (5 reviews)

    • Amber Rodriguez

      Truly an Exceptional CRM Delivering Impressive Outcomes

      My overall experience with SugarCRM has been fantastic. I use it every day and feel incomplete without it. It's easy to use and provides excellent results for reports and dashboards. The customer support team is very responsive. I've been using it for over three years and I like almost everything about it. The CRM is user-friendly due to its simple design. I appreciate how SugarCRM provides reports and dashboards that are easy to understand. It ensures data and information security and allows me to manage different campaigns, create unique ones, and get a comprehensive view of them with ease. However, I am concerned about its overall cost, which may not be affordable for small organizations. Despite this, I believe it's worth the investment. We chose SugarCRM because it has a strong customer support team and is less expensive compared to other products.

      May 6, 2024

    • Yael M

      Improved Customer Relationship Management with SugarCRM

      I have been using SugarCRM for a while now and I must say, it has significantly improved my customer relationship management. The software is user-friendly and the dashboard is easy to navigate

      April 27, 2024

    • Brian Martinez

      Mastering SugarCRM: A Year of Learning and Growth

      After a year of using SugarCRM, I've found that it's a software that constantly challenges me to refine my specific requirements. It's filled with unique features that require a bit of a learning curve, but once mastered, they can be quite beneficial. The process to accomplish tasks is detailed, ensuring thoroughness. The hang time, while noticeable, gives me a moment to plan my next steps. Overall, it's a software that keeps me on my toes. I would recommend giving it a try!

      April 20, 2024

    • Catherine Miller

      Customization Options in SugarCRM

      I am impressed with the customization options that SugarCRM offers. It allows me to tailor the software according to my business needs

      April 16, 2024

    • Raymond A

      SugarCRM: A Powerful Yet Costly Solution

      I appreciate SugarCRM for its unique features, but I find it quite expensive for small businesses.

      April 14, 2024

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