Pros from reviewers
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Versatile and suitable for any business size: Twilio is adaptable and can be used by businesses of all sizes, making it a flexible solution for different needs
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Comprehensive features: Twilio offers a wide range of features including automated systems, call recording and transcription, and call center setup, providing a one-stop solution for all communication needs
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User-friendly and intuitive APIs: Twilio's APIs are well-documented and easy to use, enabling the addition of voice, video, and messaging capabilities to applications with just a few lines of code
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Outstanding customer service: Despite some negative experiences, many users have praised Twilio's customer service as being excellent and responsive
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Reliable and packed with enterprise-grade features: Twilio is known for its reliability and offers a multitude of functions and capabilities, including voice calls, text messages, voicemail service, and call recording.
Cons from reviewers
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Poor customer service: Some users have reported poor customer service experiences, including difficulty reaching a live representative and issues with billing
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Overwhelming abundance of features: While Twilio offers a multitude of features, this can be overwhelming for users who may not know exactly what they need or where to start
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Lengthy setup process: Transferring numbers from another provider to Twilio can involve a lengthy setup process and numerous customer service calls
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High cost for advanced features: While Twilio's basic features are affordable, some of the more advanced features and add-ons can get pricey for high-usage applications
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Steep learning curve: Fully utilizing Twilio's products can be challenging due to its steep learning curve, and may require hiring an expert or having programming knowledge.
Main features
Starting Price
Free Plan
SMS, Whatsapp & Chats
Calls
IoT
Emailing
Starting Price
N/A
Free Plan
No
SMS, Whatsapp & Chats
Calls
IoT
Emailing
What is Twilio?
How Twilio compare to similar software?
Product
Twilio
4.5
Twilio reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Twilio
vs
SendGrid
Twilio and SendGrid are two prominent platforms in the domain of business communication, each offering unique features tailored to meet the diverse needs of modern enterprises. While both serve as powerful tools for facilitating communication, there are key differences that can influence your decision when choosing between them.
One notable distinction lies in their core functionalities and focus areas. Twilio primarily specializes in providing a versatile set of APIs for integrating messaging, voice, and video communication capabilities into applications and workflows. This makes Twilio an excellent choice for businesses seeking to build custom communication solutions tailored to their specific requirements. On the other hand, SendGrid is renowned for its robust email delivery infrastructure and marketing automation tools, making it particularly well-suited for businesses looking to optimize their email communication strategies.
Another important factor to consider is the level of...
Twilio
Strengthen your customer relationships thanks to multi-channel communications
SendGrid
Marketing and transactional email delivery service.
Twilio
vs
Vonage
When comparing Vonage and Twilio, it's essential to recognize the distinct features and offerings that set these communication platforms apart. One of the primary differences lies in their core focus and product suites.
Vonage primarily focuses on providing a comprehensive suite of communication tools, including voice calls, messaging, and video conferencing solutions. It caters to businesses seeking a reliable platform for managing various communication channels efficiently. With its emphasis on seamless integration and user-friendly interface, Vonage is well-suited for companies looking to streamline their communication processes and enhance customer engagement.
On the other hand, Twilio distinguishes itself with its developer-friendly approach and extensive customization options. It offers a wide range of APIs and tools that empower businesses to build custom communication solutions tailored to their specific requirements. Twilio's flexibility and scalability make it an attractive...
Twilio
Strengthen your customer relationships thanks to multi-channel communications
Vonage
Unified communications solutions
Who is Twilio best for according to our reviewers?
Marketing Teams: These users can leverage Twilio's features to deploy a complete Marketing Center, including phone automation with payment systems, call recording for training, and conferences
Small Business Owners: They can use Twilio to manage all inbound calls for their websites, set up an option tree for customer troubleshooting, and embed a chat option on their website
Developers: With Twilio's well-documented and intuitive APIs, developers can easily add voice, video, and messaging capabilities to applications, although some advanced features can get pricey for high-usage applications
Managers: Twilio can help managers oversee, manage, and monitor workflow, resolve issues between employees and customers, and track performance
NoCode Builders: These users can create multiple workflows that trigger operations on their Twilio accounts, such as sending out mass or transactional SMS to customers, although maximizing Twilio's potential may require some expertise.
Twilio reviews
4.5
Twilio rating
4.0
Ease of use
4.0
Customer service
4.3
Value for money
4.3
Likelihood to recommend
4.6
Features
4 Twilio reviews
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Denise B
Exceptional Programmable Number Solution
I've successfully deployed a complete Marketing Center, phone automation with payment systems, call recording for training, conferences, and waiting lines using Twilio. The service provides numerous excellent features and user-friendly guides, enabling immediate deployment. The Studio flow is especially useful for those without programming knowledge. The customer service is also outstanding. Twilio is versatile and suitable for any business size. However, the abundance of features can be overwhelming, so it's best to know exactly what you want to start with. I chose Twilio for its fantastic features and superior customer service.
April 30, 2024
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Russell A
Twilio: A User's Satisfaction
I have been using Twilio for several months now and I am extremely satisfied with its performance. The API is very intuitive and easy to use, making it a breeze to integrate into our existing systems
April 21, 2024
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Cynthia N
Twilio: Flexible and Scalable Communication Solutions for Developers
As a developer, I appreciate the flexibility and scalability that Twilio offers. It has allowed us to expand our communication capabilities without any major hiccups
April 15, 2024
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Walter J
Appreciating Twilio's Engaging Challenges and Robust Security
I find Twilio incredibly engaging and challenging in a good way! It's so secure that even closing my account requires a bit of effort, which I appreciate in terms of data protection.
April 14, 2024
