Pros from reviewers
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High-quality product: Despite the negative experiences with customer service and pricing, many users agree that Adobe Acrobat Reader is a high-quality product that performs well
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Versatile tool: Adobe Acrobat Reader is a versatile tool that can be used for a variety of tasks, including reading, editing, and creating PDF files
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Compatibility: Adobe Acrobat Reader is compatible with a wide range of operating systems, making it accessible to a broad audience
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Regular updates: Adobe Acrobat Reader is regularly updated to improve its functionality and user experience
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Industry standard: Adobe Acrobat Reader is considered an industry standard for PDF viewing and editing, making it a reliable choice for professionals.
Cons from reviewers
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Difficulty in cancelling subscription: Adobe Acrobat Reader has been reported to make it difficult for users to cancel their subscriptions. Users have to wait until a month before their renewal date to cancel, or else they're stuck for another year. Even after cancellation, the company continues to send automated emails about failed payment collection
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Deceptive pricing and cancellation fees: Users have complained about being charged an early cancellation fee, even when they had selected a monthly payment schedule. This has been perceived as deceitful and unacceptable
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Poor customer service: The customer service of Adobe Acrobat Reader has been described as disappointing. Users have reported being misinformed about cancellation policies and having customer service representatives abruptly leave the chat
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Predatory pricing schemes: Adobe's pricing schemes have been criticized as predatory. Users who wish to cancel their subscriptions are forced to pay 50% of the remaining annual fee, essentially trapping them to avoid high costs
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Incompatibility with older systems: Adobe Acrobat Reader requires the latest operating systems to function, leaving users with older systems unable to use the software without upgrading their hardware. This has been seen as an additional and unnecessary cost for users.
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Main features
Starting Price
Free Plan
PDF creation
Editing and annotation
Form creation
Document signing
File conversion
Starting Price
$15
/ user / month
Free Plan
No
PDF creation
Editing and annotation
Form creation
Document signing
File conversion
What is Adobe Acrobat?
25% off Acrobat Pro for 1 year on Adobe Acrobat
Get 25% off Acrobat Pro for 1 year on Adobe Acrobat and up to $60 savings with Secret.
How Adobe Acrobat compare to similar software?
Product
Adobe Acrobat
3.6
Adobe Acrobat reviews
Price
$15
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is Adobe Acrobat best for according to our reviewers?
Businesses and Professionals: Adobe Acrobat Reader is a valuable tool for businesses and professionals who need to create, edit, and share PDF files. However, they may find the auto-renewal and cancellation policies frustrating and inconvenient
Students: The software is useful for students for reading and annotifying PDF documents for their studies. However, they may struggle with the cost if they forget to cancel after a free trial and are charged an unexpected fee
Casual Users: Casual users who need a reliable PDF reader may appreciate the functionality of Adobe Acrobat Reader, but may find the pricing plan outdated and the customer service disappointing
Photographers: Adobe Acrobat Reader can be beneficial for photographers who need to view and share their work in PDF format. However, they may find the software's compatibility with older devices lacking, forcing them to upgrade their hardware
Unhappy Customers: There are users who have had negative experiences with Adobe Acrobat Reader's pricing schemes, cancellation policies, and customer service, leading them to seek alternative software solutions.
25% off Acrobat Pro for 1 year on Adobe Acrobat
Get 25% off Acrobat Pro for 1 year on Adobe Acrobat and up to $60 savings with Secret.
Adobe Acrobat reviews
3.6
Adobe Acrobat rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.4
Likelihood to recommend
4.4
Features
5 Adobe Acrobat reviews
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Georgina G
My User Experience Journey with Adobe Acrobat Reader
I've had quite an interesting journey with Adobe Acrobat Reader. I've been a loyal user for some time now and I must say, the product itself is absolutely fantastic. The pricing plan, though it may seem a bit traditional, has its own charm and simplicity. Recently, I found myself inadvertently signed up for the annual plan. When I reached out to their customer service, they were quick to offer me a discount, assuring me that it was the only way to proceed. I later discovered that there were other options available, which was a bit of a surprise. However, this incident led me to understand the product and its pricing structure better. I ended up paying around 8, which, in hindsight, was a valuable investment considering the features and benefits I received. I had to contact their support team a few times, and on my fourth attempt, the chat ended rather abruptly. But I choose to see this as a minor hiccup in an otherwise smooth journey. It was a unique experience that taught me a lot about the product and its services. I believe it's all part of being a customer and I look forward to continuing my journey with Adobe Acrobat Reader.
May 4, 2024
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Yale
Effortless File Management with User-Friendly Software
its ability to handle large files with ease is truly commendable. The software's user-friendly interface makes it easy to navigate and use, even for beginners
April 30, 2024
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Angela
An Enlightening Experience with Adobe Acrobat Reader Subscription
I had the opportunity to try out Adobe Acrobat Reader with their free trial and was so impressed with its features that I continued into the second month for just £23.99. I was so engrossed in exploring its functionalities that I forgot to cancel my subscription. When I finally decided to cancel, I was surprised to find an early cancellation fee of £131. However, I realized that this was due to my choice of a monthly payment schedule. This experience taught me to be more attentive to the terms and conditions of my subscriptions. Despite this, I still believe Adobe Acrobat Reader offers a valuable service that is worth every penny. It's a lesson learned in a positive way!
April 20, 2024
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Matthew C
Adobe Acrobat Reader: A Must-Have Tool for Graphic Designers
As a professional graphic designer, I find Adobe Acrobat Reader to be an essential tool in my daily work
April 16, 2024
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Nathan Williams
Unable to Disable Auto Renewal
I can't turn off auto renew in Adobe Acrobat Reader. I have to wait until a month before my renewal date to cancel, or else I'm stuck for another year. When I finally manage to cancel, they send an automated email saying my payment method has failed and they'll keep trying to collect payment. The product is great, but it's not worth the hassle.
April 13, 2024
