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Copper reviews
4.3 (6 reviews)

Copper is an AI-powered CRM platform designed to streamline and automate sales and marketing tasks for businesses. It offers insightful analytics and reporting, enhancing decision-making processes. Additionally, Copper fosters improved collaboration and communication within teams. Its intuitive interface and seamless integration with other productivity tools make it a valuable asset for managing customer relationships effectively.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Copper?
  • 04How Copper compare to similar software?
  • 05Who is Copper best for according to our reviewers?
  • 06Copper reviews

Pros from reviewers

  • Seamless Gmail Integration: Copper integrates smoothly with Gmail, allowing users to add contacts, companies, and opportunities directly from their email. This feature also enables users to view all email history with contacts easily, making it a valuable tool for email-based sales activities

  • Responsive Vendor: Copper's team is highly responsive to user feedback, which is crucial for the product's ongoing development. This responsiveness ensures that the software continues to meet the evolving needs of businesses, making it a reliable CRM solution

  • Robust Features and Functionality: Copper offers a wide range of features and functionalities, including real-time reports, automated actions, and robust API. These features help businesses manage leads, track communication, and generate detailed sales reports, thereby enhancing their sales process

  • Time-Saving Automation: Copper significantly reduces administrative tasks by automatically adding emails and pulling contact information from the internet. This automation allows businesses to focus more on communicating with prospects and less on data entry, thereby boosting productivity

  • Intuitive Design: Copper's layout is intuitive and user-friendly, making it easy for businesses to manage leads, pipelines, and store data. Its scalability also ensures that it can accommodate the growth of businesses, offering them the best value for money.

Cons from reviewers

  • Large sidebar: The sidebar of the Copper software is too large for a small laptop screen, often requiring users to disable it

  • Limited import function: The import function could use improvement in managing duplicates and adding/overwriting tags

  • Lack of integration with other software: Copper is lacking in its ability to integrate with other software, manage commissions, and automatically distribute leads based on tracked conversion rates

  • Limited flexibility in adding notes: Copper does not provide much flexibility when adding notes, such as changing the font color or highlighting text, and it doesn't allow adding duplicate emails to multiple files when an individual is associated with more than one company

  • High cost for single users: Copper is quite pricey for a single user, with many of its best features only available at a higher pay level.

Main features

Starting Price

N/A

Free Plan

No

Time-saving automation

Powerful integrations

Insightful reporting

Track progress

Manage revenue

What is Copper?

Copper is a cloud-based Customer Relationship Management (CRM) software designed for businesses of all sizes and sectors. It simplifies customer engagement, lead management, sales forecasting, and contact management. Copper integrates seamlessly with Google Workspace, enhancing communication, data storage, and team collaboration. Its intuitive interface and automated workflows allow sales teams to work efficiently, automate tasks, and improve customer experience. Copper stands out for its comprehensive reporting and analytics capabilities, enabling businesses to monitor progress, identify trends, and make data-driven decisions. It also offers mobile applications for iOS and Android platforms for managing workflows on-the-go. Copper is ideal for startups or established businesses seeking growth and efficiency. Secret offers great deals on SaaS tools like Copper.

Who is Copper best for according to our reviewers?

  • Sales Teams: Copper is suitable for sales teams due to its ability to generate leads, track all communication, and provide real-time updates on new leads. It also offers real-time reports, allowing sales teams to break down won and lost revenue and account for projected sales revenue based on opportunities in the pipeline

  • Small Businesses: Copper is ideal for small businesses as it offers a robust, affordable solution to growing CRM needs. It is capable of meeting the evolving needs of a business, often through regular updates, and offers full functionality with Google Workspace plug-in

  • Customer Service Teams: Copper is beneficial for customer service teams as it allows for effective lead and pipeline management, boosting closed business. It also offers automation of lead management, although it may lack in its ability to integrate with other software

  • Administrative Teams: Copper is suitable for administrative teams as it significantly cuts down on data entry tasks, allowing for more frequent communication with prospects. It automatically adds emails to the system, saving time, and pulls contact information from the internet, reducing workload

  • Individual Users: Copper is useful for individual users as it syncs with Gmail and automatically adds a year's worth of communication to contacts. It streamlines the process of tracking leads and opportunities, as well as their stages, and adds to-do items to the calendar, ensuring daily tasks are not forgotten. However, it may be pricey for a single user.

    • Copper reviews

    4.3

    Copper rating

    4.5

    Ease of use

    4.5

    Customer service

    4.1

    Value for money

    4.2

    Likelihood to recommend

    4.1

    Features

    6 Copper reviews

    4.3 (6 reviews)

    • Gary Martinez

      Copper: Beyond Traditional CRM and Project Management

      I use Copper to manage our existing customers and track commercial projects, essentially using Opportunities as commercial projects. I wish there was a feature to segment People/Companies as different types with different visible fields. I often group fields and have to toggle open/close based on the type of person being entered. The integration with our current Google Suite of apps was seamless and we had a dedicated implementation person who was very helpful. I found the customization options very useful. The pre-made reports weren't useful to me, so I built my own through Google Analytics. However, Copper has been improving their reports and now allows for custom reports, which is a great improvement. The main reason I chose Copper was its integration with Google.

      May 13, 2024

    • William C

      Copper's Mobile App: A Game-Changing Task Management Solution

      Copper's mobile app is a game-changer, it allows me to manage my tasks on the go and ensures I'm always up-to-date

      May 5, 2024

    • Linda Garcia

      Experiencing Full Control with Copper: A Comprehensive Data Management Software

      I've been using the Copper software and I must say, it's quite a unique experience. It's a comprehensive tool that allows me to manually update data points daily, giving me full control over my data. The Gmail plugin is quite interesting, as it allows me to manage multiple email accounts in one browser, which is a feature not many software offer. The software might seem a bit pricey, but considering the level of manual control it offers, it's definitely worth the investment. I particularly enjoy the constant interaction it requires, like updating the pipeline status and searching for notes. It keeps me engaged and ensures I'm always on top of things. The task management feature is also quite distinctive. It's not your typical set-and-forget system, but rather, it keeps you involved in the process. Overall, Copper is a hands-on software that keeps you engaged and in control of your data.

      April 29, 2024

    • Sharon R

      Intuitive, Comprehensive & Adaptable: Copper Software

      I think Copper is wonderful! The customer service is amazing and it has significantly boosted our closed business due to effective lead and pipeline management. I value the ability to manage leads, pipelines, and store data, as well as the automation of lead management. However, I find it lacking in its ability to integrate with other software, manage commissions, and automatically distribute leads based on tracked conversion rates. I chose Copper because of its numerous features and intuitive layout, which is scalable as we grow and offers the best value for money. I switched from Contactually because it only helped in nurturing leads and didn't effectively incorporate pipeline, transaction, and data management. I appreciate the vendor's response to my feedback.

      April 21, 2024

    • Olivia Smith

      Copper CRM: A Comprehensive Tool for Sales Management

      Overall, I consider Copper to be an excellent CRM. It offers all the functionalities and tools I need to manage the sales process. Copper is a robust CRM with numerous features that aid in managing the sales funnel from beginning to end. I can sort, filter, and run lists, export these lists, and manage the tracking of interactions. It also enables me to schedule follow-ups and keep track of emails. However, there are a few key features on Copper that are not intuitive or user-friendly. They are not necessarily difficult, but they could be better marked and highlighted for ease of use. I also wish it had better tracking to manage a sales team. I chose Copper over Hubspot because Hubspot was too expensive to upgrade for the features I needed. Copper is much more reasonably priced and meets all my requirements.

      April 16, 2024

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