Pros from reviewers
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File Transfer: While it's easy to send a file from the expert PC to the client PC, FixMe.IT also supports file transfer from the client PC to the expert, simplifying remote work.
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Ease of Use: FixMe.IT is praised for its simplicity and user-friendly interface, making it easy for users to connect to their end users quickly and efficiently
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Affordable: Compared to its competitors, FixMe.IT is more cost-effective, offering all the necessary features at a more reasonable price point
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Unattended Access: The software provides remote admin access to endpoints not connected to the local domain via VPN or other connection options, which is useful for setting up and troubleshooting issues
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Multi-Session Support: FixMe.IT allows users to work on several computers simultaneously, aiding in multitasking and goal achievement
Cons from reviewers
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Firewall blocks: The software sometimes gets blocked by certain products or firewalls, preventing installation at client sites.
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Limited features: While FixMe.IT includes most of the useful features, it lacks a few that its competitors offer, such as the ability to run scripts or gather data about a device in the background without the end user noticing
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Compatibility issues: The expert application is only compatible with Windows, limiting its use for those who use other operating systems like iOS
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File transfer limitations: While it's easy to send a file from the expert PC to the client PC, there isn't a feature to do the opposite, which can be inconvenient for some users
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User interface: Some users find that it requires too many clicks from the user to run or accept connections, which can be time-consuming and frustrating
Main features
Starting Price
Free Plan
Regulatory compliance
Multiple Features
Data sharing
Multiple monitor control
Remote Connection
Starting Price
N/A
Free Plan
No
Regulatory compliance
Multiple Features
Data sharing
Multiple monitor control
Remote Connection
What is Fixme it?
How Fixme it compare to similar software?
Product
Fixme it
4.2
Fixme it reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Fixme it best for according to our reviewers?
IT Professionals: These users can benefit from FixMe.IT's simple connection and unattended access feature, which allows for easy and quick connection to end users. It also provides remote admin access to endpoints not connected to the local domain via VPN or other connection options
Small Business Owners: Particularly those providing managed services (MSP) to their clients. FixMe.IT's remote access capabilities can't be matched by Remote Monitoring solutions, making it an essential tool for these businesses
Residential Clients: These users can use FixMe.IT alongside apps like CCleaner Cloud to connect and then patch applications. The software's simplicity and affordability make it a good choice for residential use
Remote Workers: FixMe.IT is excellent for working with or troubleshooting remote computers. Its multi-session support allows users to work on several computers simultaneously, aiding in multitasking and goal achievement
IT Support Teams: These users can benefit from FixMe.IT's ability to simplify and speed up problem-solving on a customer or colleague's PC. It also supports file transfer, which simplifies remote work, and allows for session recording for easier process review and teaching others.
Fixme it reviews
4.2
Fixme it rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.6
Likelihood to recommend
4.8
Features
6 Fixme it reviews
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Willa G
Fixme IT: A Must-Have Tool for Remote Desktop Management
As a professional software developer, I found Fixme IT to be an invaluable tool for remote desktop management
May 11, 2024
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Shirley
Few Reviews Suggests Low Trustworthiness
There's not much information available online about this company and its applications, FixMe.IT and SetUp. I couldn't find any review articles in the online computer press, which I consider a negative sign. A Google search did show some ratings from TrustRadius, but that site itself has a poor rating of 2.4. However, SoftwareAdvice does have some reviews that seem authentic.
May 7, 2024
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Crosby
Fixme IT: A Secure Solution for Cybersecurity Consultants
As a cybersecurity consultant, I was pleased with Fixme IT's strong focus on security. The two-factor authentication and encryption features gave me peace of mind about the safety of our data
April 29, 2024
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Austin J
Delivers Essentials, Decent Remote Functionality
I appreciate the logon/logoff, remote reboot, and simple UI features of FixMe.IT. I also like the ability to visit a simple URL and run multiple sessions simultaneously. However, I find it requires too many clicks from the user to run or accept connections. I've also had issues with QHD resolution and the inability to enter credentials to run as admin, as it must be run as a service. In response to my feedback, Dan from Techinline informed me that they plan to remove the need for the remote user to click 'Accept' when connecting to the expert. He clarified that FixMe.IT supports all screen resolutions up to 4K and suggested adjusting the application's scaling settings to suit my needs. He also mentioned that I can enter admin credentials on the remote machine, but certain tasks require the end-user's input by Windows design.
April 20, 2024
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Dylan R
Fixme IT's Multi-Session Capability Boosts Team Productivity
As an IT manager, I was impressed by Fixme IT's ability to handle multiple remote sessions simultaneously. This feature greatly improved our team's productivity and efficiency
April 16, 2024
