Pros from reviewers

• Professional image: Grasshopper provides a professional image to clients, making it seem as if they're contacting a large, established company. This is beneficial for small businesses wanting to project a professional image

• Call forwarding flexibility: The software allows users to direct the same phone extension to any number they choose. This is particularly useful for virtual teams who can redirect their extensions to their mobile phones, even when traveling

• Voicemail to email: The ability to receive voicemail via email has been a game-changer for many users, making it easier to keep track of messages and respond in a timely manner

• User-friendly dashboard: The intuitive dashboard makes managing everything a breeze. Users have found it easy to control where and how phone numbers are forwarded, providing a seamless customer experience

• Cost-effective: Grasshopper offers a flat cost structure, making it more beneficial for businesses that work with many independent professionals. Users only pay for what they use or their plan, making it a cost-effective solution.

Cons from reviewers

• Lack of text message export or backup: Grasshopper does not allow users to export or backup their text messages, which can be problematic for businesses that need to keep records of their communications

• Inability to separate personal and business contacts: The software syncs with personal phone contacts, which can be inconvenient for users who want to keep their business and personal contacts separate

• Absence of caller ID feature: When a call comes in on the toll-free number, it displays the call as the toll-free number instead of the caller's number, which can lead to confusion

• Lack of live reports and charts in the web interface: Users have to run and download reports as CSVs, which can be time-consuming and less visually appealing

• Difficulty in setting up voicemail for different mailboxes: The process can be complex and may lead to accidental changes in the main greeting.